Annual Gathering

Spring 2024 Community Summit

Delivering a digital-first public experience

Wednesday, March 13, 2024 10:00 AM – 4:00 PM ET

On March 13, 2024, the Spring Community Summit will bring together web and digital service practitioners to talk about the many facets of delivering a digital-first public experience. Federal Chief Information Officer, Clare Martorana, will deliver the opening keynote.

Join us for a day of inspiration and collaboration as leading voices across 16 U.S. federal government agencies share stories of innovation and excellence in every phase of the digital project journey. Topics include:

  • Recruiting the right talent
  • Uncovering impactful solutions
  • Crafting quality content
  • Navigating seamless acquisitions
  • Figuring out what to do after launch

This is your chance to:

  • Uncover approaches to building accessibility into every step of the process.
  • Gain practical insights from case studies and real-world experiences.
  • Witness the forefront of thought leadership during panel discussions.

This event is best suited for: Anyone and everyone invested in advancing federal digital services.

The summit is virtual. There will be a short break after each session, and a 1-hour break at 12 pm ET. Reserve your virtual seat today!

The event agenda below includes the speakers, agencies, and descriptions for all sessions.


10:00 am - 10:10 am, ET

Clare Martorana has short white hair, and is wearing shades of blue. She is wearing light-colored glasses, smiling, and an American flag is seen behind her right shoulder.

Opening keynote with Clare Martorana, Federal Chief Information Officer, Executive Office of the President, Office of Management and Budget (OMB).

10:10 am - 11:00 am, ET

Session 1, Standing up a digital team

Hear from a panel of experts on making the case for building a digital team with strategies for success. You’ll learn what digital teams look like across the federal government, the skill sets successful digital teams possess, innovative hiring strategies, and much more.


  • Jacquelyn Dolezal Morales — Digital Communications Specialist, Inter-American Foundation (IAF)
  • Lindsay Goldstein — Digital Services Specialist, Office of Natural Resources Revenue (ONRR), U.S. Department of the Interior (DOI)
  • Robert Jolly — Product Manager, 10x, U.S. General Services Administration (GSA)
  • Vicki McFadden — Product Manager, Service Delivery Team, GSA
  • Gregory Your — Director of Website Management, U.S. Agency for International Development (USAID)
Seal of the Inter-American Foundation, IAF. The logo for the Department of the Interior's Office of Natural Resources Revenue is in shades of blues, greens, and white. The square 10x logo has the number 10 in white and the lowercase x in purple, on a dark background. The GSA logo in white, at the bottom of a blue square. Seal for the United States Agency for International Development, USAID.

11:10 am - 12:00 pm, ET

Session 2, Uncovering impactful solutions through user research and technical discovery

In this session, a panel of experts will share insights, methods, and strategies for leveraging user research to drive innovation in digital service delivery. You’ll learn the different types of user-centered research and design techniques, ways to identify technical and security risks, and best practices for inclusive and ethical research.


  • Kristen Lohman — Design Strategist, Service Delivery Team, GSA
  • Beth A. Martin — Digital Services Expert (UX Designer), U.S. Office of Personnel Management (OPM)
  • Mark Meyer — Software Developer, Digital Service Team, GSA
  • Christopher Patten — Human-Centered Designer, U.S. Department of Homeland Security (DHS)
  • Martha Wilkes — Lead Accessibility Strategist, U.S. Department of Veterans Affairs (VA)
The GSA logo in white, at the bottom of a blue square. Seal of the Office of Personnel Management, OPM. Seal of the Department of Homeland Security, DHS. Seal of the Department of Veterans Affairs, VA.

12:00 pm - 1:00 pm, ET


1:00 pm - 1:50 pm, ET

Session 3, Crafting quality content

Join us for an engaging panel discussion on content strategy development, content creation and curation, and the role of content governance in digital service. You’ll gain insights on managing the content lifecycle, a public-first approach to creating content, and streamlining processes for effective content management.


  • Joe Galbo — Social Media Specialist, U.S. Consumer Product Safety Commission (CPSC)
  • Sally Harris — Managing Director, Digital Media and Creative Services, U.S. Department of Education (ED)
  • Ryan Johnson — Content Strategist, Service Delivery Team, GSA
  • Rosamund Lannin — Content Strategist, Service Delivery Team, GSA
Seal of the Consumer Product Safety Commission, CPSC. Seal of the U.S. Department of Education. The GSA logo in white, at the bottom of a blue square.

2:00 pm - 2:50 pm, ET

Session 4, Navigating seamless acquisitions

In this panel discussion, you’ll learn the key factors that contribute to the successful acquisition of services in web and digital experience delivery. You’ll hear from a panel of experts on strategies behind building vs. acquiring services, user-centered procurement, and understanding the unique needs of projects.


  • Anthony Burley — IT Management, Court Services & Offender Supervision Agency for the District of Columbia (CSOSA)
  • Laura Larrimore — Senior Digital Strategist, U.S. Department of State (DOS)
  • Andrew Nielson — Director, Government-wide IT Accessibility Program, GSA
  • Ashley Owens — Senior Digital Acquisition Strategist, Service Delivery Team, GSA
  • Justen Proctor — Senior Contracting Officer, GSA
Seal of the Court Services and Offender Supervision Agency of the District of Columbia, CSOSA. Seal of the Department of State. The GSA logo in white, at the bottom of a blue square.

3:00 pm - 3:50 pm, ET

Session 5, We’ve launched, now what?

Don’t miss the opportunity to hear from a panel of experts on experiences in successful project close-outs. While it tends to be overlooked, the close-out phase of a project is critical to ensuring long-term success of operations and maintenance in digital services. You’ll learn best practices in conducting post-delivery assessments, data and metrics measurement, documenting lessons learned, and seamless product and service transition.


  • Tori Garten — Chief of New Media and Web Policy Branch, National Institute of Allergy and Infectious Diseases (NIAID), National Institutes of Health (NIH), U.S. Department of Health and Human Services (HHS)
  • Michael Horton — Accessible Design & Development Advisor, GSA
  • Gloria Huang — Digital Engagement and Analytics Branch Chief, Federal Emergency Management Agency (FEMA), DHS
  • Jessica Marine — Product Manager, Service Delivery Team & Digital Experience (DX) lead, GSA
Seal for the Department of Health and Human Services, HHS. The GSA logo in white, at the bottom of a blue square. Logo of the Federal Emergency Management Agency, FEMA.

3:50 pm - 4:00 pm, ET

Ann Lewis has light brown, shoulder-length hair, and is wearing dark colors. She is smiling, and an American flag is seen behind her right shoulder.

Closing remarks with Ann Lewis, Director, Technology Transformation Services (TTS), GSA.


Collaborate and share resources with other communities across government who are focused on building better digital experience in government. Join a Community of Practice.