Resources on Design
Lessons from the 2021 Federal Plain Language Report Card —This event recap highlights best practices, a short case study video, and examples of federal web content that received both high and low …
Multilingual Huddle: Designing for Translation —In this webinar, Laura Godfrey and Fedora Braverman share tips for translating content in the digital context.
Deceptive Design: How to Identify and Combat Consequence Design —Consequence design is part of everyday life. Deceptive techniques like “dark patterns” and “hostile design” trick people into taking …
Privacy-Preserving Collaboration Using Cryptography —In conjunction with her May 2020 presentation, Dr. Emily Shen outlines her work on Secure multi-party computation (MPC), a type of …
Addressing Barriers to User-Centered Design —An overview of the most common barriers and how federal agencies might address them.
The basics of human-centered design in government —How the Lab at OPM drives innovation through design education
An Introduction to USWDS 3.0 —A design system for the federal government that makes it easier to build accessible, mobile-friendly government websites for the American …
18F Accessibility Guide —A resource for developing accessible products.
Accessibility for Teams —A guide to making products more accessible for everyone.
USWDS Maturity Model —How to adopt the design system incrementally and design and build better digital experiences.
Hurricane Ian Guidance for U.S. Government Websites and Social Media —Addressing web and digital communications related to Hurricane Ian
Best Practices for Writing for the Accessible Web —Tips for making online information accessible for those with auditory and visual needs.
18F Guide to Product Management —Best practices on doing product management well
18F Methods —A collection of tools that describe how teams can put human-centered design into practice.
Tools and Services
18F —We help government agencies fix technical problems, build products, and improve how government serves the public through technology.
Presidential Innovation Fellows —We help government agencies fix technical problems, build products, and improve how government serves the public through technology.
U.S. Digital Service —We deploy small, responsive groups of designers, engineers, product managers, and bureaucracy specialists to work with and empower civil …
10x —Provides funding for new technology projects or products across government, from the TTS office of investments.
DotGov Registry —We make it easy to register and manage a .gov domain for US-based government organizations.
the Lab at OPM —A team of designers with diverse backgrounds that help agencies address complex challenges and build human-centered design capacity across …
U.S. Web Design System —A toolkit of principles, guidance, and code that helps agency digital teams build accessible, mobile-friendly government websites for the …
Directory of services, tools, and teams —Free and low-cost shared services and tools offered by the GSA and other agencies.
Join a Community of Practice
U.S. Web Design System —A community for anyone building federal websites with the U.S. Web Design System (USWDS) or considering it for a future project.
News and Events on Design
GSA Celebrates the 10th Anniversary of the Presidential Innovation Fellows (PIF) Program—Since 2012, over 200 Presidential Innovation Fellows have supported initiatives at more than 50 agencies, providing expert advice in specialized disciplines such as artificial intelligence, data strategy, product management, human-centered design, software development, and digital strategy. These efforts have enhanced agencies’ abilities to provide the best customer experience for their stakeholders and the public. The PIF program plans to celebrate the anniversary over the next year with activities to highlight the program’s impact and community since it launched. — via General Services Administration
Measuring and Justifying the Government Experience—Private sector organizations use revenue as the primary measurement to justify improving experiences. Many government services don’t have revenue as a lever, so how can we justify work to improve experience? The Office of Natural Resources Revenue (ONRR) leveraged a few metrics on their team that fall into three categories: laws and regulations, improving the experience for users, and saving time for employees. — via DOI Revenue Data
What Agile Looks Like at the Office of Natural Resources Revenue—Agile at the Office of Natural Resources Revenue (ONRR) started with 18F. They reflect on where they are today, five years later. — via DOI Revenue Data
Content Design for beta.ADA.gov: Writing for Action and Flexibility—18F worked with a team at the Department of Justice to redesign ADA.gov. They helped them launch beta.ada.gov, and designed new content for some of the most sought-after ADA topics. — via 18F
Sunsetting Go.USA.gov: Frequently Asked Questions—For more than a dozen years, government employees have used the Go.USA.gov URL shortening service to turn long government and military URLs into more manageable short URLs. On September 18, 2022, the U.S. General Services Administration (GSA) will sunset Go.USA.gov. If you’re a Go.USA.gov user, these answers to common questions can help you know what to do to prepare for the end of the service. — via USA.gov
Two Years of Federal Student Aid’s Virtual Assistant Lead to Lessons Learned and a Clear Vision of the Work Ahead
Creating a New Way for People To Discover Government Benefits—To make it even easier for everyone to find services and benefits without needing to understand government structure, we’re developing a new digital tool in partnership with 10x, GSA’s incremental technology fund. BEARS, the Benefits Eligibility Awareness Resource Service, is an important step forward in providing an integrated, simple solution for federal benefits to improve the customer experience and will eventually cover all federal benefits from all agencies. — via USA.gov