Guidance on building better digital services in government.
Popular Guides and Resources
Checklist of Requirements for Federal Websites and Digital Services —Links to relevant laws, policies, and regulations for federal agencies.
Hurricane Ian Guidance for U.S. Government Websites and Social Media —Addressing web and digital communications related to Hurricane Ian
Customer Experience Toolkit —This Toolkit is intended to help government agencies improve how we deliver services and information to the public.
Eight Principles of Mobile-Friendliness —Following these principles will help you make your site more usable and user-friendly.
Guide to Robotic Process Automation —Configure bots to execute repetitive tasks to save users from performing mundane tasks repeatedly for the same process.
Required Web Content and Links —If you manage a public website in the federal government’s executive branch, various policies require you to have certain content—or …
USWDS Maturity Model —How to adopt the design system incrementally and design and build better digital experiences.
The U.S. Web Design System (USWDS) is excited to provide a new library of guidance and examples focused on key digital interactions — what we call design patterns — that foster effective, inclusive, and equitable digital experiences. This online report has four pages; Summary, Findings, What’s Next, and Get Involved. It also links to the new patterns section, where you can learn how to help your users complete a complex form, identify and select a preferred language, or create a user profile. — via U.S. Web Design System
The digital landscape has changed significantly since we launched the Go.USA.gov service in 2009. Over the last two years the team looked carefully at the program holistically, taking into consideration the future of the program, the current landscape related to using shortened URLs and alignment with strategic business goals. In early 2022 we made the difficult decision to initiate steps to sunset the service. — via USA.gov
Improving Inclusion, Continuously: How We Iterated on Our Bot To Promote More Inclusive and Thoughtful Language
In 2015, TTS created a Slack bot to help us use more inclusive language. Over time, we found this bot could use some improvements. So starting in 2019, we began conducting research and iterating on our bot to further our goal of a welcoming, inclusive culture. — via 18F