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Guidance on building better digital services in government

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Guidance on building better digital services in government

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Popular Guides and Resources

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    Coronavirus (COVID-19) Guidance for U.S. Government Websites and Social Media —Addressing web and digital communications related to COVID-19

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    Checklist of Requirements for Federal Websites and Digital Services —The relevant laws, policies, and regulations for federal agencies.

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    Eight Principles of Mobile-Friendliness —Following these principles will help you make your site more usable and user-friendly.

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    Guide to Robotic Process Automation —Automate reptitive business processes without writing code

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    Required Web Content and Links —A list of required links that all federal websites need to have

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    USWDS Maturity Model —How to adopt the design system incrementally and design and build better digital experiences.

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News and Events

Innovative work, news, and ideas from people and teams in government

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Developing a Data-Driven Roadmap
Data

Developing a Data-Driven Roadmap

A Presidential Innovation Fellow working with the U.S. Department of Veterans Affairs shares how complex organizations can create data-driven roadmaps.
Babatunde Oguntade
Jun 14, 2021
USA.govlogo

Making It Easier for People to Find Federal Agencies—Finding contact information for a federal department or agency is a top task at USA.gov and USAGov en Español. Our A-Z Index of U.S. Government Departments and Agencies directory is a popular feature and the result of many years of user testing and website user metrics. — via USA.gov

Jun 08, 2021

Digital Strategy at 1600 Pennsylvania Avenue: Q&A with Rob Flaherty, White House Director of Digital Strategy

An inside look at how the White House is thinking about digital strategy in the new normal.
Hosted by SocialGov Community of Practice
Register
Jun 29 Register
Innovating Across Highly-Regulated Industries and the Federal Government

Innovating Across Highly-Regulated Industries and the Federal Government

Four lessons learned from the similarities and differences between highly-regulated companies and the federal government.
Wanmei Ou
Jun 08, 2021
Social Media

Deep Fakes and Social Media: A Q&A With Alex Cohen

Learn about the threat of deep fake technology on social media, and how to prepare your agency
Alex Cohen Gabrielle Perret
Jun 08, 2021
U.S. Web Design Systemlogo

Accessibility: Usability for Every Ability—Accessibility enables full participation, and everyone who works on government websites has a role to play in making federal resources accessible and inclusive. — via U.S. Web Design System

May 25, 2021

3 Things You Should Know About the Federal RPA Use Case Inventory
ROBOTIC PROCESS AUTOMATION

3 Things You Should Know About the Federal RPA Use Case Inventory

The Federal Robotic Process Automation (RPA) Community of Practice is updating the RPA Use Case Inventory, which provides detailed information on over 300 RPA Use Cases across the federal government.
Gabrielle Perret Jonathan Clinton
May 24, 2021
A/B Testing

How To Navigate Challenges to Successfully A/B Test Your Emails

The article will go over some best practices of implementing A/B testing on your emails.
Jenn Wingerberg
May 21, 2021
Communities

8 Ways Community of Practice (CoP) Managers Can Improve Member Engagement on Listservs

Are you a Digital.gov Community of Practice (CoP) lead? Find yourself participating in a CoP discussion and wondering what else you can do? We’ve got some suggestions.
Katherine Spivey
May 21, 2021
Storytelling

Using Plain Language To Tell Our Stories

Use templates to craft simple stories with purpose
Hosted by Plain Language Community of Practice
Register
Jul 14 Register
The Federal Web in the Year of Covid-19
Search Metrics

The Federal Web in the Year of Covid-19

The past year was like no other. We take a look at how it affected federal website traffic and search data.
Dawn Pointer McCleskey Tim Lowden
Apr 16, 2021
Using Chatbots To Improve Customer Experience
Artificial Intelligence

Using Chatbots To Improve Customer Experience

Three federal teams showcase their success using chatbots to improve customer satisfaction, increase availability, and empower their users to accomplish tasks faster.
Ruxi Giura
Apr 07, 2021
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Digital.gov is a product of GSA’s Technology Transformation Services, and managed by the Office of Solutions.

As part of GSA’s Technology Transformation Services (TTS), we apply modern methodologies and technologies to improve the public’s experience with government. We help agencies make their services more accessible, efficient, and effective with modern applications, platforms, processes, personnel, and software solutions. Read more

TTS Solutions is a portfolio of products and services that help agencies improve delivery of information and services to the public. Read more

For questions about this website, email digitalgov@gsa.gov.

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