Guidance on building better digital services in government
Popular Guides and Resources
Checklist of Requirements for Federal Websites and Digital Services —The relevant laws, policies, and regulations for federal agencies.
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Customer Experience Toolkit —This Toolkit is intended to help government agencies improve how we deliver services and information to the public.
Eight Principles of Mobile-Friendliness —Following these principles will help you make your site more usable and user-friendly.
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Guide to Robotic Process Automation —Automate reptitive business processes without writing code
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Required Web Content and Links —A list of required links that all federal websites need to have
USWDS Maturity Model —How to adopt the design system incrementally and design and build better digital experiences.
News and Events
Innovative work, news, and ideas from people and teams in government
USAGov Content Design Team: 2021 Highlights—Our mission at USAGov and USAGov en Español is to make it easy for anyone to find and understand the government information they need. We’re excited about what we accomplished in 2021; we connected with the public 117 million times through our websites, social media, email, and phone and chat contact center support. And with our “data first” mindset, we’re more confident that our content is addressing our users’ needs. — via USA.gov
Two Years of Federal Student Aid’s Virtual Assistant Lead to Lessons Learned and a Clear Vision of the Work Ahead
Finding Post-award Balance With Quality Assurance—If you’re one of the many federal employees carrying out your mission through contracting, you might have an important question: how do I know if my contractor is doing a good job? Even if you don’t have a strong technical background, there are steps you can take to build your confidence in the project’s maintainability and sustainability. — via 18F
Why We Created a Troubleshooting Guide—The Open Data, Design, and Development team at the U.S. Department of the Interior added a troubleshooting guide to accompany contact information on onrr.gov. This is their process. — via DOI Revenue Data
Celebrate Public Service Recognition Week with the #GovPossible Toolkit— Our first #GovPossible campaign for Public Service Recognition Week (PSRW) last year was a success and now we’re back! From Sunday, May 1 (the start of PSRW) through Friday, May 13, let’s celebrate public servants and the impact they have across federal, state, and local governments. Let’s show them their hard work has not gone unnoticed! — via Performance.gov
3 Examples of How USAGov Engaged With the Public in 2021—USAGov is the official guide to government services and information for the public. Its outreach team connects people to that information through USA.gov and USAGov en Español social media, email, and other delivery channels. 2021 was a busy year for the outreach team; here are a few highlights. — via USA.gov
Building and Supporting a Diverse Technology Workforce in the Federal Government
Sunshine Week: How GSA Supports Open Government Principles
10 Hiring Tips for Attracting Underrepresented Digital Services Talent to Serve
Creating a New Way for People To Discover Government Benefits—To make it even easier for everyone to find services and benefits without needing to understand government structure, we’re developing a new digital tool in partnership with 10x, GSA’s incremental technology fund. BEARS, the Benefits Eligibility Awareness Resource Service, is an important step forward in providing an integrated, simple solution for federal benefits to improve the customer experience and will eventually cover all federal benefits from all agencies. — via USA.gov