Guidance on building better digital services in government
Popular Guides and Resources
Checklist of Requirements for Federal Websites and Digital Services —The relevant laws, policies, and regulations for federal agencies.
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Customer Experience Toolkit —This Toolkit is intended to help government agencies improve how we deliver services and information to the public.
Eight Principles of Mobile-Friendliness —Following these principles will help you make your site more usable and user-friendly.
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Guide to Robotic Process Automation —Automate reptitive business processes without writing code
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Required Web Content and Links —A list of required links that all federal websites need to have
USWDS Maturity Model —How to adopt the design system incrementally and design and build better digital experiences.
News and Events
Innovative work, news, and ideas from people and teams in government
6 Ways Translation Glossaries Help Agencies Succeed In Sharing Information
Twitter Chats as Effective Outreach—For over a decade, USA.gov and USAGov en Español have used Twitter to reach the public, amplifying information for our agency partners in English and Spanish. See six of the best practices followed and lessons learned during a two-hour live Twitter chat with the Federal Trade Commission and Social Security Administration for National Consumer Protection Week 2021. — via USA.gov
GSA Launches New Innovation Adoption Community of Practice
GSA Future Focus: Web Scraping—Often referred to as screen scraping, web harvesting, or web crawling, web scraping is a process that extracts unstructured data and text from web pages, and converts it into a form that can be easily analyzed. Learn how GSA’s Emerging Tech team has identified some best practices to help agencies use this technology responsibly and effectively. — via General Services Administration
Your Experience Matters—The National Archives and Records Administration (NARA) provides a broad range of services to internal and external customers, including researchers, visitors, educators, genealogists, students, veterans, information technologists, federal agencies and more. Archivist of the United States (AOTUS) David Ferriero has hired the agency’s first Chief Customer Experience Officer, Stephanie Bogan, to help focus as an agency on the public’s experience. The agency’s management team has also been deputized to become their Customer Experience Executive Council in order to make customer-focused decisions for the agency and move it forward. — via National Archives and Records Administration
Developing a Data-Driven Roadmap
Making It Easier for People to Find Federal Agencies—Finding contact information for a federal department or agency is a top task at USA.gov and USAGov en Español. Our A-Z Index of U.S. Government Departments and Agencies directory is a popular feature and the result of many years of user testing and website user metrics. — via USA.gov
Innovating Across Highly-Regulated Industries and the Federal Government
Deep Fakes and Social Media: A Q&A With Alex Cohen
Accessibility: Usability for Every Ability—Accessibility enables full participation, and everyone who works on government websites has a role to play in making federal resources accessible and inclusive. — via U.S. Web Design System