Guidance on building better digital services in government.
Popular Guides and Resources
Checklist of Requirements for Federal Websites and Digital Services —Links to relevant laws, policies, and regulations for federal agencies.
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Customer Experience Toolkit —This Toolkit is intended to help government agencies improve how we deliver services and information to the public.
Eight Principles of Mobile-Friendliness —Following these principles will help you make your site more usable and user-friendly.
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Guide to Robotic Process Automation —Configure bots to execute repetitive tasks to save users from performing mundane tasks repeatedly for the same process.
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Required Web Content and Links —If you manage a public website in the federal government’s executive branch, various policies require you to have certain content—or …
USWDS Maturity Model —How to adopt the design system incrementally and design and build better digital experiences.
News and Events
Innovative work, news, and ideas from people and teams in government
Improve Your Website With User Testing
CXDay—Help us celebrate and champion customer experience (CX) in government. Join Performance.gov and agencies across government for #CXDay on Tuesday, October 4th. — via Performance.gov
DHS Usability Testing Kit — So Easy, Anyone Can Do It
Making Infrastructure Less Invisible—Over the last year, there has been a constant stream of activity at the .gov registry, but most of it hasn’t been on display. This post highlights some of the work to make .gov the most boringly secure, conventionally unconventional domain for governments. — via DotGov Registry
USWDS Monthly Call - September 2022
Webinar Recap: How to Measure Effectiveness of Your Digital Outreach and Communications
Creating a Culture of Innovation at Your Agency—When we talk about innovation in government tech, what do we mean? During a recent project, 18F partnered with a government innovation lab to help them understand the impact innovation can have at their organization. — via 18F
Serving the Public: Five Veterans' Journeys to Public Interest Tech
The 18F Engineering Sandwich for Cloud-based Web Apps—18F Engineering is often thought of as a technology shop, but that’s too broad. There are very few technology choices we actually make at the project level, so, more often than not, we combine a limited set of technologies to make our applications. To explain this, we’ll use the metaphor of a sandwich shop. — via 18F
Helping People Discover Benefits With the New BEARS Locator—Back in March, we shared about the work we were doing to develop BEARS, the Benefits Eligibility Awareness Resource Service. USAGov’s new online locator tool, available in English on USA.gov and in Spanish on USAGov en Español, helps people find government benefits and services geared to major life events. It officially launched in early August, and we wanted to give you an update. — via USA.gov
