How to implement 21st Century IDEA
Requirements for delivering a digital-first public experience —Learn how to implement 21st Century IDEA to design and deliver better websites and digital services.
Human-Centered Design Guide Series —A series of guides to help you understand and practice human-centered design.
Guide to the Digital Analytics Program —The Digital Analytics Program (DAP) offers advanced, easy web analytics for federal agencies.
U.S. Web Design System —A design system for the federal government that makes it easier to build accessible, mobile-friendly government websites for the American …
Federal IT Dashboard —Enables the government and the public to understand the value of their federal IT portfolios, manage the health of their IT investments, and …
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The Language Access Plan describes the CFPB’s policy and how the CFPB’s language access activities are implemented across operations, programs, and services. — via Consumer Financial Protection Bureau
The inaugural Federal CX Summit will be held November 16th, 2023. Featured speakers from across government will share how to focus on delivering impact to customers and building CX capacity, and will discuss innovations, trends, and technologies that can be leveraged to enhance customer experience at federal agencies. Register to attend this virtual event co-hosted by the Customer Experience Center of Excellence (CX CoE), 18F, and the CX Community of Practice. — via The Centers of Excellence
As a bilingual program, USAGov aims to give English and Spanish-language audiences the information they want in the cultural context they need. Here are a few main things the team learned when transcreating messaging through the USAGov and USAGov en Español outreach channels. — via USA.gov