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Guidance on building better digital services in government

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Guidance on building better digital services in government.

Popular Guides and Resources

  • Checklist of Requirements for Federal Websites and Digital Services —Links to relevant laws, policies, and regulations for federal agencies.

  • Customer Experience Toolkit —This Toolkit is intended to help government agencies improve how we deliver services and information to the public.

  • Eight Principles of Mobile-Friendliness —Following these principles will help you make your site more usable and user-friendly.

  • Guide to Robotic Process Automation —Configure bots to execute repetitive tasks to save users from performing mundane tasks repeatedly for the same process.

  • Required Web Content and Links —If you manage a public website in the federal government’s executive branch, various policies require you to have certain content—or …

  • USWDS Maturity Model —How to adopt the design system incrementally and design and build better digital experiences.

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News and Events

Innovative work, news, and ideas from people and teams in government

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Bringing design in-house

What is design, who are designers, and how can they help your agency? Learn how to build a design team that can help your agency solve “wicked problems” and be more innovative.
Posts by Ana Monroe
Jan 27, 2023
Web Managers & Web Analytics

Continuously improve your website by using customer feedback and web analytics: An IRS case study

Get tips and lessons learned from the Internal Revenue Service on how they collect user feedback and use web analytics to improve applications.
Calendar Event
Jan 25, 2023
USER EXPERIENCE AND WEB MANAGERS

Increasing public participation in user research

Join GSA’s 10x team as they share their report on creative incentives and tools for increased public participation in user research.

Hosted by Digital.gov and the User Experience Community of Practice and Web Managers Community of Practice

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Feb 07 Register
USWDS

USWDS Monthly Call - January 2023

Join the Design System team as we tackle your most commonly-asked questions.
Calendar Event
Jan 19, 2023
Equity-Centered Design

Consumer Financial Protection Bureau (CFPB) Equity-Centered Design Guidelines

This guide contains initial steps for designers, researchers, and developers at the CFPB to help give the communities we design greater power and authority in the design and research process.
Jan 18, 2023
USWDS

USWDS Monthly Call - December 2022

A look back at what took place in the Design System in 2022.
Posts by Dan Williams
Calendar Event
Dec 15, 2022

To Build Trust, Aim for Easy

Trust is earned through consistency and commitment. Build sites that build trust by considering user needs, respecting people’s time, and avoiding customer experience pitfalls.
Posts by Amanda Dean
Dec 13, 2022
Multilingual

Nearly 68 Million People Spoke a Language Other Than English at Home in 2019

The number of people in the United States who spoke a language other than English at home nearly tripled from 23.1 million (about 1 in 10) in 1980 to 67.8 million (almost 1 in 5) in 2019, according to a recent U.S. Census Bureau report.
Dec 06, 2022

18F Checks in With Jerome Lee and the eAPD Project

18F partnered with the Centers for Medicare and Medicaid Services (CMS) from December 2017 to June 2020 on the development of a product called eAPD — a user-friendly, modern product to streamline the creation, submission, review, and approval of the Advance Planning Documents that states use to request IT grant funding from CMS. We caught up with Jerome Lee of CMS, the product owner of eAPD. — via 18F

18F logo

Nov 29, 2022

U.S. Digital Corps

Making Impact at Scale: Software Engineering in the Federal Government

Engineering fellows with the U.S. Digital Corps share their paths to becoming software engineers and why they decide to use their skills to improve government services.
Posts by Meenu Bhooshanan Posts by Isabel Laurenceau Posts by Samira Sadat Posts by Anastasia Gradova
Nov 25, 2022

Accessibility Testing for onrr.gov

How do you make sure a website is accessible? This blog post outlines the four steps the Office of Natural Resources Revenue (ONRR - pronounced like "honor") at the U.S. Department of the Interior took to verify accessibility. — via DOI Revenue Data

DOI Revenue Data logo

Nov 21, 2022

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