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Guidance on building better digital services in government

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Guidance on building better digital services in government

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Popular Guides and Resources

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    Checklist of Requirements for Federal Websites and Digital Services —The relevant laws, policies, and regulations for federal agencies.

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    Customer Experience Toolkit —This Toolkit is intended to help government agencies improve how we deliver services and information to the public.

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    Eight Principles of Mobile-Friendliness —Following these principles will help you make your site more usable and user-friendly.

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    Guide to Robotic Process Automation —Automate reptitive business processes without writing code

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    Required Web Content and Links —A list of required links that all federal websites need to have

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    USWDS Maturity Model —How to adopt the design system incrementally and design and build better digital experiences.

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News and Events

Innovative work, news, and ideas from people and teams in government

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The Customer Experience (CX) Symposium Series: A Thought Incubator for Federal CX Practitioners
Customer Experience

The Customer Experience (CX) Symposium Series: A Thought Incubator for Federal CX Practitioners

What is the past, present, and future of public sector customer experience practice? The CX Symposium series gathers practitioners to map our way.
Sheev Davé Ana Monroe
Jan 21, 2022
Call for Participation: 2022 Government UX Summit
User Experience

Call for Participation: 2022 Government UX Summit

Learn more about the User Experience Summit submission process, and submit your presentations for consideration!
Jean Fox Beth Martin
Jan 19, 2022
Go-Live Checklist for Federal Websites
Policy

Go-Live Checklist for Federal Websites

Covering the breadth of federal web policy, the new downloadable checklist organizes policy requirements into nine categories and explains what your agency needs to do to meet each requirement.
Rachel Flagg
Jan 13, 2022
Celebrating Digital.gov Communities: 2021 in Review

Celebrating Digital.gov Communities: 2021 in Review

Happenings, milestones, and data points from the past year.
Toni Bonitto Ammie Farraj Feijoo
Jan 11, 2022
Open-source Information Architecture Design: Using the Tools You Have To Conduct Card Sorting and Tree Testing
User Experience

Open-source Information Architecture Design: Using the Tools You Have To Conduct Card Sorting and Tree Testing

Learn how we used GitHub to conduct a card sort and tree testing to improve the information architecture for onrr.gov.
Shannon McHarg Maroya Faied Lindsay Goldstein
Jan 06, 2022

New EPA Interactive Map on Community & Citizen Science

The U.S. Environmental Protection Agency’s Office of Research and Development recently published an interactive StoryMap on community & citizen science highlighting the importance of citizen science and how EPA supports these efforts. The StoryMap serves as the Agency’s first-ever collection of EPA-led and EPA-funded citizen science activities organized by topic. Explore the map to learn about impactful citizen science work happening across the U.S. and how to get involved.
Jan 05, 2022
Keynote Speaker Recap: Would More Plain Language Have Saved Us From the Worst of the Pandemic?
Plain Language

Keynote Speaker Recap: Would More Plain Language Have Saved Us From the Worst of the Pandemic?

A summary of Cynthia Baur’s keynote at the 2021 Plain Language Summit.
Katherine Spivey Mara Goldberg Gabby Fratanduono-King
Jan 04, 2022
Webinar Recap: Key Takeaways on Simplifying Hazard Communications With Plain Language
Plain Language

Webinar Recap: Key Takeaways on Simplifying Hazard Communications With Plain Language

An overview of the presentation by Danielle Nagele of NOAA at the 2021 Plain Language Summit. Learn how she and her team used feedback to decrease confusion and increase impact.
Rebecca Nelson
Jan 04, 2022
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New on Section508.gov: Integrating Accessibility into DEIA Implementation Plans — Accessibility, the “A” in DEIA, is a foundation on which the federal workforce must build diversity, equity and inclusion for people with disabilities. Without accessibility, we cannot truly achieve the others.

The GSA Government-wide IT Accessibility Program has published “Integrating Accessibility into Agency Diversity, Equity, Inclusion and Accessibility (DEIA) Implementation Plans,” a guide designed to support the Accessibility roadmap outlined in the Government-wide Strategic Plan to Advance Diversity, Equity, Inclusion, and Accessibility in the Federal Workforce. The guidance contained in this article is a preliminary step before offering broader updates to guidance and best practices materials to meet this objective.

— via Section508.gov

Dec 20, 2021

Webinar Recap: The Part-Timer
Professional Development

Webinar Recap: The Part-Timer

Learn how Joanne Short of the United States Postal Service (USPS) opened professional doors by going beyond her job description.
Jacquelyn Dolezal Morales
Dec 15, 2021
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Digital.gov is a product of GSA’s Technology Transformation Services, and managed by the Office of Solutions.

As part of GSA’s Technology Transformation Services (TTS), we apply modern methodologies and technologies to improve the public’s experience with government. We help agencies make their services more accessible, efficient, and effective with modern applications, platforms, processes, personnel, and software solutions. Read more

TTS Solutions is a portfolio of products and services that help agencies improve delivery of information and services to the public. Read more

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