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Guidance on building better digital services in government

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Guidance on building better digital services in government.

Popular Guides and Resources

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    Checklist of Requirements for Federal Websites and Digital Services —Links to relevant laws, policies, and regulations for federal agencies.

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    Customer Experience Toolkit —This Toolkit is intended to help government agencies improve how we deliver services and information to the public.

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    Eight Principles of Mobile-Friendliness —Following these principles will help you make your site more usable and user-friendly.

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    Guide to Robotic Process Automation —Configure bots to execute repetitive tasks to save users from performing mundane tasks repeatedly for the same process.

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    Required Web Content and Links —If you manage a public website in the federal government’s executive branch, various policies require you to have certain content—or …

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    USWDS Maturity Model —How to adopt the design system incrementally and design and build better digital experiences.

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News and Events

Innovative work, news, and ideas from people and teams in government

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Community Research Explores Ways To Improve Access To Multilingual Content

Community Research Explores Ways To Improve Access To Multilingual Content

A group from the Multilingual Community noticed inconsistencies in access to languages other than English across government websites, and have started working on a solution.
Mara Goldberg
Aug 09, 2022
General Services Administrationlogo

White House & GSA Celebrate Record Years in Prize Competitions, Citizen Science Efforts—On July 20, GSA’s Open Innovation Program and the White House Office of Science and Technology Policy (OSTP) co-hosted the Open Innovation Forum in partnership with Digital.gov. The event was themed around building equitable partnerships and it celebrated OSTP’s biennial report to Congress that covers the federal government’s prize competitions, crowdsourcing and citizen science initiatives in fiscal years 2019 and 2020. — via General Services Administration

Aug 03, 2022

Plain Language

2022 Federal Plain Language Summit

Join the best and brightest plain language practitioners from across the federal government.

Hosted by Digital.gov and the Plain Language Community of Practice

Register
Aug 24 Register
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Senior Executives Part 2: Work Outside the Traditional Hierarchy To Set up an Initiative for Success—In order to ultimately succeed at delivering human-centered software, two critical groups need to work closely together: the product team and a champions group. This is part two in a series on how senior executives and tech teams can be better allies. — via 18F

Aug 02, 2022

Webinar Recap: How to Build Your Digital Dream Team

Webinar Recap: How to Build Your Digital Dream Team

Highlights from the Web Managers Community of Practice panel that shared how to get the right team in place to create a trusted, seamless online experience for all your customers.
Gabby Fratanduono-King
Aug 01, 2022
Federal Communicators Network

How Effective Is Your Communication?

Join us to learn about best practices for measuring communication and outreach efforts.
Raashee Gupta Erry Alexis Lennon Amy Thompson
Jul 26, 2022
988 Suicide & Crisis Lifeline Partner Toolkit
Outreach

988 Suicide & Crisis Lifeline Partner Toolkit

Substance Abuse and Mental Health Services Administration (SAMHSA) recognizes the need for governments, states, territories, tribes, crisis centers, and partners to speak with one voice to ensure there is a clear understanding about what 988 is and how it will work. We encourage you to use these communication outreach materials and build upon them with your community coalitions to meet the needs of your specific audiences.
SAMHSA
Jul 22, 2022
Open Innovation

White House and GSA Open Innovation Forum: Building Equitable Partnerships

Celebrating OSTP’s biennial report to Congress on Implementation of Federal Prizes and Citizen Science Authority, Fiscal Years 2019 - 2020, and the role of community partnerships in the federal open innovation landscape.
Dr. Jarah Meador Administrator Robin Carnahan Ariel Gold Chaitra Shenoy Hunter Jones Dr. Matthew Biggerstaff Liam R. O’Fallon Dave Zvenyach Dr. Alondra Nelson Dr. Jedidah Isler
Jul 20, 2022
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Senior Executives Are the Allies Tech Teams Need, Part 1—Successfully delivering software in government requires people to work differently. Without clear answers for how to do this, well-intentioned executives and teams default to existing processes that risk undermining their own success. This is part one in a series on how to evolve that relationship. — via 18F

Jul 20, 2022

DOI Revenue Datalogo

What Agile Looks Like at the Office of Natural Resources Revenue—Agile at the Office of Natural Resources Revenue (ONRR) started with 18F. They reflect on where they are today, five years later. — via DOI Revenue Data

Jul 14, 2022

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Help Us Improve Digital Forms—People in the U.S. spend over 10 billion hours each year completing government forms. The Office of Evaluation Sciences is working to reduce this burden and make digital forms easier and more accessible. You can help by filling out a short typical form. It will take less than five minutes! — via General Services Administration

Jul 14, 2022

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