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Guidance on building better digital services in government

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Guidance on building better digital services in government

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Popular Guides and Resources

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    Coronavirus (COVID-19) Guidance for U.S. Government Websites and Social Media —Addressing web and digital communications related to COVID-19

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    Checklist of Requirements for Federal Websites and Digital Services —The relevant laws, policies, and regulations for federal agencies.

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    Eight Principles of Mobile-Friendliness —Following these principles will help you make your site more usable and user-friendly.

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    Guide to Robotic Process Automation —Automate reptitive business processes without writing code

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    Required Web Content and Links —A list of required links that all federal websites need to have

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    USWDS Maturity Model —How to adopt the design system incrementally and design and build better digital experiences.

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News and Events

Innovative work, news, and ideas from people and teams in government

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Zero Pageviews Is Your Goal: Finding Problem Pages with Website Analytics
Metrics

Zero Pageviews Is Your Goal: Finding Problem Pages with Website Analytics

Improve customer experience by turning your website analytics upside down to track the numbers for pages you DON’T want visitors to see.
David Kaufmann
Oct 27, 2020
158 views
Discovery BPA Evaluation Process: How to Operationalize this Practice
Acquisition

Discovery BPA Evaluation Process: How to Operationalize this Practice

This guide provides acquisition professionals the steps and resources needed to operationalize the evaluation process developed for the Discovery BPA.
Bridget Fields Omid Ghaffari-Tabrizi Michelle McNellis Ashley Owens Rebecca Refoy
Oct 26, 2020
115 views
Multilingual

Practical Tips for Accessible Content and Multilingual Websites

In this talk, we’ll focus on content creation and how accessibility supports multilingual work.
Hosted by Multilingual Community of Practice
Register
Dec 03 Register
True Crime Detectives: How We Used Free Web Metrics Tools To Uncover a Cybersecurity Incident
Security

True Crime Detectives: How We Used Free Web Metrics Tools To Uncover a Cybersecurity Incident

Join USA.gov as we slowly uncover a conspiracy to scam Americans using fake government websites… and then try to foil the caper!
David Kaufmann
Oct 26, 2020
324 views
Product lessons from the front lines of COVID-19 civic tech response

Product lessons from the front lines of COVID-19 civic tech response

Two Presidential Innovation Fellows share how we can build digital services quickly without compromising quality for the public in times of crisis.
Likhitha Patha Dr. Kaeli Yuen
Oct 16, 2020
115 views
Digital Analytics Programlogo

Digital Analytics Program releases Web Analytics Playbook —Take a look at these considerations anyone managing a web analytics tool should keep in mind! Strategy, implementation, and action among the plays discussed. — via Digital Analytics Program

Oct 13, 2020

U.S. Web Design Systemlogo

Improvements to the US Web Design System Banner Content and Code —We improved the security banner that’s featured on many government websites and we encourage teams to update to this new security language as soon as possible. — via U.S. Web Design System

Sep 11, 2020

6 Ways Government Innovators Are Building Stronger Public Services
Customer Experience

6 Ways Government Innovators Are Building Stronger Public Services

Learn how federal agencies are using AI, data, cloud computing, customer experience, and the TTS tech stack to improve civic resources for all Americans.
Aileen McGraw
Sep 09, 2020
243 views
18Flogo

A Federal Guide to De-risk Government Technology Projects—Written for cross-functional teams delivering IT services to their users, the Federal Field Guide to De-risk Government Technology offers guidance to federal agencies on how to structure software development teams, write contracts, and oversee agile software activities to reduce risks and improve outcomes for end-users. — via 18F

Sep 09, 2020

Social Media

Federal Social Week 2020!

2020 has been an unprecedented year for challenges and opportunities in social media. SocialGov’s Federal Social Media Week 2020 will bring you some interesting perspectives on how to keep social media moving and successful for 2021.
Hosted by Social Media Community of Practice
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Dec 07 Register
How Serving in Government Made Me a Better Designer and Product Manager
Presidential Innovation Fellows

How Serving in Government Made Me a Better Designer and Product Manager

Working in U.S. government sharpened all of my product skills. Here are four practices that techies in any sector can use to build empathetic, effective products.
Clarice Chan
Sep 08, 2020
999 views
General Services Administrationlogo

FAS Works to Enhance Competition—Have you heard? The Federal Acquisition Service (FAS) is making exciting progress through the Federal Marketplace Strategy towards implementing new authorities and flexibilities that enhance competition in acquisition. — via General Services Administration

Sep 01, 2020

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U.S. General Services AdministrationLogo

Digital.gov is a product of GSA’s Technology Transformation Services, and managed by the Office of Solutions.

As part of GSA’s Technology Transformation Services (TTS), we apply modern methodologies and technologies to improve the public’s experience with government. We help agencies make their services more accessible, efficient, and effective with modern applications, platforms, processes, personnel, and software solutions. Read more

TTS Solutions is a portfolio of products and services that help agencies improve delivery of information and services to the public. Read more

For questions about this website, email digitalgov@gsa.gov.

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