Making targeted improvements to NPS.gov: A case study from the National Park Service
NPS enhances user experience on NPS.gov by integrating Digital Analytics Program web analytics data and customer feedback from GSA Touchpoints.
How to implement 21st Century IDEA
Requirements for delivering a digital-first public experience —Learn how to implement 21st Century IDEA to design and deliver better websites and digital services.
Understanding the Digital Analytics Program —The Digital Analytics Program (DAP) offers advanced, easy web analytics for federal agencies.
An introduction to domain management —A .gov domain instantly conveys credibility and trustworthiness, and proper domain management practices ensure that your website is secure …
An introduction to search —Learn why search functionality is an important component of federal websites, and discover how to add a search function to your website.
An introduction to digital governance —Learn why governance is essential to digital experience.
Digital.gov Communities of Practice
Collaborate and share resources with other communities across government who are focused on building better digital experience in government.
Communicators
2,501 Members
Improve written and verbal communication to make government more effective.
Contact Center
380 Members
Explore methods of service delivery that improve customer experience in government contact centers.
Multilingual
739 Members
Expand and improve digital content in languages other than English.
Plain Language
2,408 Members
Promote the use of plain language to provide better service to the public.
Social Media
1,509 Members
Improve social media outreach and performance.
User Experience
2,285 Members
Create better user-centered products for the public.
Web Analytics
1,061 Members
Make better decisions using web analytics and other optimization strategies.
Web Managers
2,166 Members
Create a better online experience for the public alongside government web content managers.
News and Events
Innovative work, news, and ideas from people and teams in government
Understand how search engines work, how people search online, and who is your audience — while recognizing language and cultural differences.
2024
Are social media influencers right for your digital media campaign?
Learn how to work with social media influencers to achieve your goals, while accounting for different budgets.
Building a culture of customer experience across government
The Life Experience teams contain lessons for establishing a culture of customer experience in government, shifting to a focus on organizational practices.
Uncovering impactful solutions through user research
Get an overview of what user research and user testing are in a federal context. Learn what policies apply and what resources are available.
Delivering a digital-first public experience: One agency’s plan
Learn how the U.S. General Services Administration is tackling the 100+ requirements of OMB memo M-23-22, Delivering a Digital-First Public Experience.
The U.S. Web Design System team will share their exploration of Web Component-based design systems and best practices.
2024
How our developers and accessibility specialists work together
Planning for accessibility is critical to creating more inclusive digital experiences. Discover how developers and accessibility specialists from USA.gov collaborate early in the development process to ensure that their government websites are accessible for everyone. By following established accessibility standards, such as the Web Content Accessibility Guidelines (WCAG) and Section 508 of the Rehabilitation Act, USA.gov proactively reduces the need for later fixes.— via USA.gov
Data.gov launches metrics tools
New Data.gov metrics dashboard provides information on most visited datasets, most downloaded files, most clicked outbound links, top search terms, and more.
A revised and expanded guide for de-risking government technology projects
18F recently launched an updated version of the 2020 De-risking Government Technology Guide, offering a new section on vendor management, and combining the State Software Budgeting Handbook and Federal Field Guide into one unified resource. The guide offers practical methods for reducing risks in government tech projects, drawing from 18F’s experience and state employee input. This revision reflects the evolving needs of government agencies, providing key insights on custom software development, vendor collaboration, and performance-based contracting.— via 18F
