Making targeted improvements to NPS.gov: A case study from the National Park Service
NPS enhances user experience on NPS.gov by integrating Digital Analytics Program web analytics data and customer feedback from GSA Touchpoints.
Requirements for delivering a digital-first public experience —Learn how to implement 21st Century IDEA to design and deliver better websites and digital services.
Understanding the Digital Analytics Program —The Digital Analytics Program (DAP) offers advanced, easy web analytics for federal agencies.
An introduction to domain management —A .gov domain instantly conveys credibility and trustworthiness, and proper domain management practices ensure that your website is secure …
An introduction to search —Learn why search functionality is an important component of federal websites, and discover how to add a search function to your website.
An introduction to digital governance —Learn why governance is essential to digital experience.
Improve written and verbal communication to make government more effective.
Explore methods of service delivery that improve customer experience in government contact centers.
Expand and improve digital content in languages other than English.
Promote the use of plain language to provide better service to the public.
Improve social media outreach and performance.
Create better user-centered products for the public.
Make better decisions using web analytics and other optimization strategies.
Create a better online experience for the public alongside government web content managers.
Innovative work, news, and ideas from people and teams in government
NPS enhances user experience on NPS.gov by integrating Digital Analytics Program web analytics data and customer feedback from GSA Touchpoints.
Learn how to work with social media influencers to achieve your goals, while accounting for different budgets.
The Life Experience teams contain lessons for establishing a culture of customer experience in government, shifting to a focus on organizational practices.
Get an overview of what user research and user testing are in a federal context. Learn what policies apply and what resources are available.
Learn how the U.S. General Services Administration is tackling the 100+ requirements of OMB memo M-23-22, Delivering a Digital-First Public Experience.
Planning for accessibility is critical to creating more inclusive digital experiences. Discover how developers and accessibility specialists from USA.gov collaborate early in the development process to ensure that their government websites are accessible for everyone. By following established accessibility standards, such as the Web Content Accessibility Guidelines (WCAG) and Section 508 of the Rehabilitation Act, USA.gov proactively reduces the need for later fixes.— via USA.gov
New Data.gov metrics dashboard provides information on most visited datasets, most downloaded files, most clicked outbound links, top search terms, and more.
18F recently launched an updated version of the 2020 De-risking Government Technology Guide, offering a new section on vendor management, and combining the State Software Budgeting Handbook and Federal Field Guide into one unified resource. The guide offers practical methods for reducing risks in government tech projects, drawing from 18F’s experience and state employee input. This revision reflects the evolving needs of government agencies, providing key insights on custom software development, vendor collaboration, and performance-based contracting.— via 18F
Digital.gov
An official website of the U.S. General Services Administration