Digital.gov Guide
Guide to the Digital Analytics Program
Overview
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The Digital Analytics Program (DAP) offers a web analytics tool, training, and support to federal agencies. The program is a shared service provided by the Technology Transformation Services (TTS) at the U.S. General Services Administration (GSA).
We provide federal agencies with:
- Free web analytics tools for public-facing federal websites that are comprehensive and easy-to-use
- Scalable infrastructure for measuring a broad range of .gov sites (large and small)
- Training on analytics tools and reporting
- View upcoming trainings and talks »
- View past recorded trainings »
- Ongoing help-desk support around implementation, data, and reporting
DAP is required: On November 8, 2016, the Office of Management and Budget (OMB) released a memorandum on Policies for Federal Agency Public Websites and Digital Services (PDF, 1.2 MB, 18 pages), which requires executive branch federal agencies to implement the DAP JavaScript code on all public facing federal websites.
2. Use Analytics and User Feedback to Manage Websites and Digital Services
All public facing websites and digital services should be designed around user needs with data driven analysis influencing management and development decisions. Agencies should use qualitative and quantitative data to determine user goals, needs, and behaviors, and continually test websites and digital services to ensure that user needs are addressed.
- A. All agencies must participate in the General Service Administration’s (GSA) Digital Analytics Program (DAP) and deploy the DAP tracking code on all public facing agency websites. The DAP provides agencies with free quantitative analytics to inform website management. Participation in the DAP does not preclude agencies from using other analytics programs.
- B. GSA will maintain a public listing of the domains participating in the DAP and track agency compliance on the DotGov Dashboard.
We Provide Insights Across Agencies
Want to see how many people are on government websites right now? Take a look at our analytics.usa.gov dashboard that delivers an unprecedented, government-wide view of how the public interacts with federal websites.
A screenshot of the analytics.usa.gov homepage
