News and Updates

Innovative work, news, and ideas from people and teams in government
Non-Youtube Event

Improve Your Website With User Testing

Get tips and lessons learned from the Environmental Protection Agency on how to conduct user testing to improve customer experience.
Sep 28, 2022

CXDay—Help us celebrate and champion customer experience (CX) in government. Join and agencies across government for #CXDay on Tuesday, October 4th. — via

Sep 27, 2022

Non-Youtube Event
User Experience

DHS Usability Testing Kit — So Easy, Anyone Can Do It

Join us for an overview of the Department of Homeland Security’s new Usability Testing Kit, including its four approaches to usability testing.
Sep 27, 2022
DotGov Registrylogo

Making Infrastructure Less Invisible—Over the last year, there has been a constant stream of activity at the .gov registry, but most of it hasn’t been on display. This post highlights some of the work to make .gov the most boringly secure, conventionally unconventional domain for governments. — via DotGov Registry

Sep 21, 2022

Non-Youtube Event

USWDS Monthly Call - September 2022

How do we help users find content in their preferred language? Join us as we take a closer look at the language selection patterns we’re developing for USWDS.
Sep 15, 2022

Webinar Recap: How to Measure Effectiveness of Your Digital Outreach and Communications

Panelists shared their experiences, lessons learned, and best practices for what works in federal government agencies that have robust programs reaching a diverse American public.
Sep 15, 2022

Creating a Culture of Innovation at Your Agency—When we talk about innovation in government tech, what do we mean? During a recent project, 18F partnered with a government innovation lab to help them understand the impact innovation can have at their organization. — via 18F

Sep 12, 2022

Serving the Public: Five Veterans' Journeys to Public Interest Tech

U.S. Digital Corps Fellows share their public service journeys from military service to public interest tech.
Sep 09, 2022

The 18F Engineering Sandwich for Cloud-based Web Apps—18F Engineering is often thought of as a technology shop, but that’s too broad. There are very few technology choices we actually make at the project level, so, more often than not, we combine a limited set of technologies to make our applications. To explain this, we’ll use the metaphor of a sandwich shop. — via 18F

Sep 06, 2022


Helping People Discover Benefits With the New BEARS Locator—Back in March, we shared about the work we were doing to develop BEARS, the Benefits Eligibility Awareness Resource Service. USAGov’s new online locator tool, available in English on and in Spanish on USAGov en Español, helps people find government benefits and services geared to major life events. It officially launched in early August, and we wanted to give you an update. — via

Aug 30, 2022


Senior Executives Part 5: Use Stories as Leading Indicators—Executives often rely on productivity metrics to measure success, but these measures can obscure whether the software is actually working for users. Stories are a better resource to build a strategy between a senior executive and a product team. This is part five in a series on how senior executive and tech teams can be better allies. — via 18F

Aug 25, 2022

General Services Administrationlogo

GSA Celebrates the 10th Anniversary of the Presidential Innovation Fellows (PIF) Program—Since 2012, over 200 Presidential Innovation Fellows have supported initiatives at more than 50 agencies, providing expert advice in specialized disciplines such as artificial intelligence, data strategy, product management, human-centered design, software development, and digital strategy. These efforts have enhanced agencies’ abilities to provide the best customer experience for their stakeholders and the public. The PIF program plans to celebrate the anniversary over the next year with activities to highlight the program’s impact and community since it launched. — via General Services Administration

Aug 23, 2022

DOI Revenue Datalogo

Measuring and Justifying the Government Experience—Private sector organizations use revenue as the primary measurement to justify improving experiences. Many government services don’t have revenue as a lever, so how can we justify work to improve experience? The Office of Natural Resources Revenue (ONRR) leveraged a few metrics on their team that fall into three categories: laws and regulations, improving the experience for users, and saving time for employees. — via DOI Revenue Data

Aug 19, 2022


Senior Executives Part 4: Initiate More Direct Interaction To Build Rapport—It’s critical that senior executives and product teams make small decisions over time about important technology initiatives to be able to adjust plans as things change. How does that work? What works well? — via 18F

Aug 18, 2022

Non-Youtube Event
USWDS Inclusive Design Patterns

USWDS Monthly Call - August 2022

Join us to learn more about design patterns and how they fit into the design system.
Aug 18, 2022

FedRAMP Launches OSCAL Developer Data Bites Series&mndash;FedRAMP is excited to launch an Open Security Controls Assessment Language (OSCAL) Developer Data Bites series! It will cover a variety of technical topics regarding users’ utilization of OSCAL for FedRAMP, FedRAMP automation updates or changes, and open forum conversations with subject matter experts. The first OSCAL Developers Data Bites session will be held on Thursday, September 1, at 12:00 pm, EDT. The series will continue on a bi-weekly basis. — via FedRAMP

Aug 18, 2022

U.S. Department of Defense Releases First Departmentwide Social Media Policy

The DOD released a policy that for the first time spells out, from the highest levels of the defense community, how DOD military and civilian personnel should use official social media accounts to best advance the mission of the U.S. military and further instill trust in the credibility of the DOD.
Aug 15, 2022
General Services Administrationlogo

Modernize Your Identity Management Process Through ILM—GSA’s Office of Government-wide Policy is pleased to announce the Identity Lifecycle Management (ILM) Playbook, designed for identity program managers, and enterprise and application architects interested in modernizing their identity management process for federal employees. This practical guide helps federal agencies understand how to shift their focus from managing employee access based on credentials to managing the lifecycle of identities as outlined in section III of OMB Memo 19-17. This will help agencies achieve an enterprise Identity, Credential, and Access Management (ICAM) system that is agile enough to support technology modernization and aligns with the Federal Identity, Credential, and Access Management (FICAM) architecture. — via General Services Administration

Aug 12, 2022


Senior Executives Part 3: Use Short-term Initiatives To Build Confidence in Long-term Decisions—Deadlines often force executives to make long-term decisions about technology without certainty it’ll be successful. Modern software development strategies help reduce this risk by leveraging a product team to incrementally test software upfront. — via 18F

Aug 11, 2022