News and Updates

Innovative work, news and ideas from people and teams in government

USAGov Content Design Team: 2021 Highlights—Our mission at USAGov and USAGov en Español is to make it easy for anyone to find and understand the government information they need. We’re excited about what we accomplished in 2021; we connected with the public 117 million times through our websites, social media, email, and phone and chat contact center support. And with our “data first” mindset, we’re more confident that our content is addressing our users’ needs. — via

May 10, 2022

Two Years of Federal Student Aid’s Virtual Assistant Lead to Lessons Learned and a Clear Vision of the Work Ahead

Education’s FSA team behind Aidan® shares what they’ve learned over the past two years to help drive improvements and expand the product to a wider range of users.
May 02, 2022

Finding Post-award Balance With Quality Assurance—If you’re one of the many federal employees carrying out your mission through contracting, you might have an important question: how do I know if my contractor is doing a good job? Even if you don’t have a strong technical background, there are steps you can take to build your confidence in the project’s maintainability and sustainability. — via 18F

May 02, 2022

DOI Revenue Datalogo

Why We Created a Troubleshooting Guide—The Open Data, Design, and Development team at the U.S. Department of the Interior added a troubleshooting guide to accompany contact information on This is their process. — via DOI Revenue Data

Apr 20, 2022


Celebrate Public Service Recognition Week with the #GovPossible Toolkit— Our first #GovPossible campaign for Public Service Recognition Week (PSRW) last year was a success and now we’re back! From Sunday, May 1 (the start of PSRW) through Friday, May 13, let’s celebrate public servants and the impact they have across federal, state, and local governments. Let’s show them their hard work has not gone unnoticed! — via

Apr 12, 2022


3 Examples of How USAGov Engaged With the Public in 2021—USAGov is the official guide to government services and information for the public. Its outreach team connects people to that information through and USAGov en Español social media, email, and other delivery channels. 2021 was a busy year for the outreach team; here are a few highlights. — via

Apr 12, 2022

Building and Supporting a Diverse Technology Workforce in the Federal Government

Brian Whittaker, acting Chief Innovation Officer at the Federal Deposit Insurance Corporation (FDIC), shares his personal reflections on the importance of a diverse workforce in government and civic tech.
Mar 22, 2022
Transparency, Participation, and Collaboration

Sunshine Week: How GSA Supports Open Government Principles

Sunshine Week (March 13-19, 2022) celebrates the Government in the Sunshine Act, which promotes greater transparency in government activities. Our mission at GSA is to deliver effective and efficient government services for the American people. To do so, we have to be transparent and accessible—by opening meetings to the public, ensuring that federal buildings and facilities are fully accessible to all people, and making information on documents or pages (web pages, PDFs, newsletters, etc.) open and accessible. Learn about some of our initiatives that best display these principles.
Mar 17, 2022

10 Hiring Tips for Attracting Underrepresented Digital Services Talent to Serve

As we focus on Diversity, Equity, Inclusion, and Accessibility (DEIA) as a priority across the federal government, what are some ideas we can keep in mind as we build our digital teams?
Mar 16, 2022

Creating a New Way for People To Discover Government Benefits—To make it even easier for everyone to find services and benefits without needing to understand government structure, we’re developing a new digital tool in partnership with 10x, GSA’s incremental technology fund. BEARS, the Benefits Eligibility Awareness Resource Service, is an important step forward in providing an integrated, simple solution for federal benefits to improve the customer experience and will eventually cover all federal benefits from all agencies. — via

Mar 15, 2022

Celebrating Black History at TTS: Reflections on the Challenges of the Past and Present

Technology Transformation Services (TTS) has a vision for a government that is trusted, modern, and provides services for all. During Black History Month, two of our affinity groups took the opportunity to balance celebration with reflection on the challenges of the past and present.
Mar 14, 2022

Lessons from the 2021 Federal Plain Language Report Card

During the and Plain Language Community event, Results of the 2021 Federal Report Card, speaker David Lipscomb gave examples of web content that received both high and low scores in the 2021 Plain Language Report Card. Here’s what we learned.
Mar 11, 2022
General Services Administrationlogo

GSA Highlights Progress on Citizen-Facing Digital Services, Cybersecurity in First Year of American Rescue Plan—Ahead of the first anniversary of the signing of the American Rescue Plan, legislation which has been the key driver of a strong economic recovery, provided the tools needed to fight the pandemic, and made long-term investments to revitalize the local economy in communities around the country, the U.S. General Services Administration (GSA) highlighted some of the key ways these investments are driving progress on technology modernization and making digital services simpler and more secure across government. — via General Services Administration

Mar 10, 2022

From Fellowship To Full-time: How a CFPB Software Engineer Helped Protect Consumers and Built a Career in Civic Tech

Anselm Bradford, a front-end engineer at the Consumer Financial Protection Bureau (CFPB), is using his tech skills to protect American consumers.
Mar 07, 2022
Multilingual & Web Content

Language Connections: Tips to Create, Maintain, and Present Non-English Digital Content

Tips to help you improve access to your non-English digital content.
Feb 24, 2022
General Services Administrationlogo

Wireless Mobility Solutions Training: Bringing the Experts to You—Stay connected with the Office of Information Technology Category (ITC) Wireless Mobility Solutions training! Our latest blog unpacks training options and explains how ITC stands ready to provide your agency with the devices, plans, and security you need. Also, register for the March 16 virtual event, Securing Next-Generation Hybrid Work Environments, that will feature GSA expert discussions on Zero-Trust, cloud computing, and the use of emerging technology in today’s hybrid workplace. — via General Services Administration

Feb 23, 2022

Search.govlogo 2021 Year In Review—This report explores the top needs of 2021, expressed in the public’s own words. In addition to topics common every year, this year for the first time we explored the topic of infrastructure, and took a look at public searching behaviors. For each of the 18 topics, this report provides the top 25 searches in that topic, trend data since 2019, and the top websites serving the public in that area. — via

Feb 22, 2022

General Services Administrationlogo

Improving Acquisition Governmentwide: IT and Professional Services—We are excited to share some updates about how our portfolios are collaborating to improve governmentwide services acquisition. This year we are taking our partnership a step further through a new focus area called the Services Marketplace. Information Technology Category (ITC) and Professional Services and Human Capital Categories (PSHC) are working together to align how we roll out new contracts and tools to support buyers and suppliers of services. See what’s new, what we’re working on, and our three primary goals. — via General Services Administration

Feb 17, 2022


Assessing the State of Federal Robotic Process Automation (RPA)

The 2021 State of Federal Robotic Process Automation (RPA) Report describes the growth and maturity of federal RPA programs to convey agency progress in digital transformation and automation.
Jan 26, 2022

Webinar Recap: How To Best Connect With Your Spanish-speaking Audience During an Emergency

In this panel discussion, experts from different agencies shared how they’ve used social media to reach Hispanic audiences during emergencies and the COVID-19 pandemic.
Jan 24, 2022