News and Updates

Innovative work, news, and ideas from people and teams in government

The U.S. Web Design System (USWDS) team will chat with Center for Civic Design co-founder Whitney Quesenbery about designing accessible civic spaces.

10x Fiscal Year 2023 Impact Report

In FY23, 10x doubled down on its commitment to creating solutions that serve the American public by investing in projects that aligned with the themes: Digital Foundations and Equity in Delivery. The team celebrated key wins with projects like Automated Security Authorization Processing (ASAP), and are very hopeful that newer projects, such as Digital Access to Justice, will make a difference. Explore what they did, where they’re going next — and what was learned along the way. — via 10x

10x logo

May 15, 2024

One year with the new USAGov

It has been a year since and USAGov en Español were relaunched using human-centered design principles. Using task backlog, the USAGov team has addressed content gaps, improved discoverability, and implemented technical updates. Through usability tests, visitor comments, and click behavior the team was able to unravel and respond to user feedback and unmet needs, leading to noticeable increases in visitor satisfaction and task accomplishment. Moving forward, the focus will shift to enhancing public engagement with the government, improving the search for benefits-related content, and exploring interactive and personalized user experiences. — via logo

May 14, 2024

Creating a blueprint for quality: How the PX Contact Center helps agents grow their skills

Every day, live agents at’s Public Experience (PX) Contact Center answer questions from the public about government benefits and services. Learn how the PX Contact Center develops a workforce of excellent agents, using immersive onboarding, tailored and continuous training, feedback loops, and calibration meetings to empower their agents to deliver accurate information.’s system for employee and contact center management ensures that every customer interaction leaves a lasting impact. — via logo

Apr 23, 2024

The U.S. Web Design System (USWDS) team will go over some basics of Web Components and how they apply to the design system.
Watch Video

Progress towards delivering a digital-first public experience

Each year, more than 400 million individuals, families, businesses, organizations, and local governments get information and services from about 430 federal agencies and sub-agencies. The Biden-Harris administration is driving a bold vision for how government agencies serve their customers digitally with OMB’s ten-year roadmap for a modern digital experience. Agencies have already made significant strides. Learn about recent successes by the IRS, CDC, NASA, and FEMA, and how OMB will continue to collaborate with agencies to ensure ongoing improvement in digital government services. — via The White House

The White House logo

Apr 17, 2024

Now available: Trusted Tester for Web Certification courses, version 5.1.3

The Department of Homeland Security (DHS) has updated its Trusted Tester program courses. It features six improvements, including accessible plain language, adjusted exam requirements, and enhanced course design. The updated curriculum aligns with the latest Trusted Tester Conformance Test Process for Web, offering a more efficient learning experience. Enrollment is open via the Training Portal, and inquires can be directed to the DHS Accessibility Helpdesk for assistance. — via logo

Apr 12, 2024

Celebrating the work of public servants invites you to participate in their #GovPossible campaign to celebrate Public Service Recognition Week (PSRW)! Recognize the invaluable efforts of government employees who ensure that the everyday needs of Americans are met. Access a range of tools and resources to help you join the #GovPossible campaign and show your support. The #GovPossible toolkit makes it easy for you to participate in this important (and fun!) campaign. — via logo

Apr 09, 2024

Justice department to publish final rule to strengthen web and mobile app access for people with disabilities

On April 8, Attorney General Merrick B. Garland signed a final rule under Title II of the Americans with Disabilities Act (ADA) to ensure the accessibility of web content and mobile applications for people with disabilities. This final rule clarifies the obligations of state and local governments to make their websites and mobile applications accessible. Learn more about this rule and why the Attorney General believes it will “break down barriers that have kept people with disabilities from fully participating in American Life.” — via Department of Justice

Department of Justice logo

Apr 08, 2024

18F practices in action (spoiler: this stuff works)

How well do 18F software development practices work? The 18F team reflected on a recent project for the Cybersecurity and Infrastructure Security Agency (CISA) .gov registry to gauge the effectiveness of six recommendations aligned with what they actually did. — via 18F

18F logo

Apr 03, 2024

How USAGov uses data to improve content

Each month, USAGov’s content designers spend many hours ensuring that the content on and USAGov en Español is up-to-date, accurate, and meets user needs. Learn how their team does holistic reviews of each topic section based on a rolling calendar with the goal of updating all content at least every 6 months. — via logo

Apr 01, 2024

Join the U.S. Web Design System team for a lesson on customizing and extending the design system.
Watch Video

18F at ten

We’re celebrating all the ways we continue to realize our founding vision: bringing technologists into government, launching shared digital services, and helping partner agencies build user-centered technology. — via 18F

18F logo

Mar 19, 2024