News and Updates

Innovative work, news and ideas from people and teams in government

Five Insider Secrets to Engaging Emails

During Federal Social Media Week we shared how email can be a powerful tool in your customer experience toolbox.
Feb 26, 2021

USWDS Monthly Call - February 2021

Learn what’s next for the U.S. Web Design System and our 2021 Roadmap—what we’re planning to do this year, and why we’re planning to do it.
Feb 18, 2021

The New—FedRAMP is excited to announce the launch of our revamped website. Thanks to feedback from our partners and stakeholders, the website has an improved user experience that makes FedRAMP information and resources more accessible. The website provides more in-depth information about FedRAMP’s authorization process, enabling agencies, Cloud Service Providers (CSPs), and Third-Party Assessment Organizations (3PAOs) to easily access pertinent information related to their role in the FedRAMP Authorization process. — via FedRAMP

Feb 16, 2021


Virtual Teaching: Plain Language

Come and learn how to keep students engaged and focused during an online class.
Feb 10, 2021

Call for Participation: 2021 Government UX Summit

We are looking for speakers to share their experiences as UX practitioners in government.
Feb 08, 2021
Civic Tech

A Soldier’s Journey from Big Tech to Government Innovation

Why I returned to government service, how I brought my tech experience with me, and why you should too.
Feb 01, 2021

USWDS Monthly Call - January 2021

Learn how journey maps and service blueprints help teams better understand how people really use our sites and services to do what they need to do.
Jan 21, 2021
Plain Language Report Card

2020 Federal Report Card Briefing

David Lipscomb will review the results of the 2020 Federal Report Card
Jan 13, 2021
Government Accountability Officelogo

Agile Assessment Guide: Best Practices for Agile Adoption and Implementation—Agile is an approach to software development in which software is developed incrementally and is continuously evaluated for functionality, quality, and customer satisfaction. Agile can reduce the risks of funding a program that fails or produces outdated technology. This GAO guide released in September 2020 presents federal auditors and others with best practices to assess the adoption and use of Agile in federal agencies and elsewhere. It is available in two files: a 268-page PDF, and a 290-page PDF that is accessible. — via Government Accountability Office

Dec 29, 2020

Digital Analytics Programlogo

Become a DAP Certified Analyst—The Digital Analytics Program (DAP) now offers the opportunity to become a DAP Certified Analyst. Prospective analysts must complete the DAP Certification Exam with a score of 80 percent or better. The exam is 50 questions and is multiple choice. Prospective analysts can take the exam more than once. — via Digital Analytics Program

Dec 28, 2020


How to Build an Analytics Strategy—The Digital Analytics Program (DAP) recently partnered with to help set up an analytics strategy to monitor their website and overall platform performance. DAP provided a start-to-finish approach for assessing, reporting, and taking action using this strategy in a 3-part series. — via

Dec 23, 2020


USWDS Monthly Call - December 2020

Join the U.S. Web Design System team as we look at what’s in our latest release: USWDS 2.10.0!
Dec 17, 2020

A Dashboard for Privacy Offices—Through work funded by 10x, a team from 18F investigated how technology can help busy privacy offices manage your PII, and make their work more accessible and understandable for the public. — via 18F

Dec 15, 2020

National Archives and Records Administrationlogo

Transition Post 4: President-Elect Transition Team Materials—Here is a fourth post in GAO’s series on records management during presidential transitions; it is related to questions concerning the records management responsibilities related to Transition Teams. — via National Archives and Records Administration

Dec 14, 2020


COVID-19 Is Complex, as Is COVID-19 Open Data—HHS recently released granular Covid-19 Hospital Data in order improve data sharing to accelerate scientific and public health insights. — via

Dec 14, 2020

TTS Bug Bounty Program: 3 Year Review

We’re reflecting on our Bug Bounty program for the last 3 years and highlighting some lessons learned.
Dec 14, 2020
Customer Experience

Federal Student Aid’s New Virtual Assistant Offers Model for Improved Customer Service in Government

Aidan, Federal Student Aid’s new virtual assistant, gives customers instant responses to questions about financial aid, loan balances, repayment plans, where to find pages on, how to identify their loan servicers, and more, without having to contact a call center.
Dec 07, 2020

Practical Tips for Accessible Content and Multilingual Websites

In this talk, we’ll focus on content creation and how accessibility supports multilingual work.
Dec 03, 2020
National Archives and Records Administrationlogo

Archivist Memorandum to Agency Heads on Presidential Transition—On Monday, November 30, the Archivist of the United States sent a memorandum to agency heads reminding them of the importance of records management during a presidential transition. In this memo, the Archivist emphasizes that in order to have a successful transition, it is crucial that agency heads work with their Senior Agency Official for Records Management and Agency Records Officers to ensure that this message is communicated within the agency and that all agency officials and employees are properly briefed on their records management responsibilities. Review the resources posted on their website for additional information about federal records management during transition. — via National Archives and Records Administration

Dec 01, 2020


Deceptive Design: How to Identify and Combat Consequence Design—Consequence design is part of everyday life. Deceptive techniques like “dark patterns” and “hostile design” trick people into taking unintended actions—learn how to prevent them from sneaking into our design work. — via

Dec 01, 2020