News and Updates

Innovative work, news, and ideas from people and teams in government
Plain Language

Increase Your Impact With Plain Language

Get tips and lessons learned from the U.S. Department of Justice Civil Rights Division on using plain language to increase their impact and influence.

Hosted by and the Plain Language Community of Practice

Jul 13 Register

Five Procurement Strategies for Diverse Digital Services

Modern digital services require a close connection between federal agencies and contractors, as well as customers and other stakeholders. Use these five practical tips to attract and empower contractors who value diversity, equity, inclusion, and accessibility.
Jun 30, 2022
DOI Revenue Datalogo

What is Customer Experience?—With the new Executive Order on Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government (Executive Order 14058), customer experience (CX) has become a buzzword in the federal government. Let’s take a look at what it is. — via DOI Revenue Data

Jun 21, 2022

Contributing to USWDS

USWDS Monthly Call - June 2022

What you need to know before contributing to USWDS.
Jun 16, 2022

DHS Usability Testing Kit

Usability testing is a way to learn how easy or difficult it is for people to use something by observing them actually using it. The resources provided in this kit can help you systematize the process, produce reliable findings, and generally expand your ability to test service materials (i.e., paper and digital forms, mobile applications, web pages, etc.) thoroughly with real users — before you launch them out into the world.
Jun 13, 2022

10x Announces 25 New Projects Launching This Fiscal Year

Starting with a pool of nearly 200 ideas, 10x is excited to announce new projects to be funded at the Phase One Investigation level for FY22. Here’s how we got there, some observations made, and next steps.
Jun 09, 2022
The Centers of Excellencelogo

Announcing Data Governance Charter Templates—As a part of our Resources and Advisory Support collection, the Data and Analytics (DA) team in the Centers of Excellence (CoE) has released three charter templates that can help federal agencies set up data governance groups and an Office of the Chief Data Officer. We developed these charter templates based on our experiences working with chief data officers (CDOs) and data practitioners across the federal government. These charters are designed to help federal government agencies set up data governance bodies to better use agency data securely and strategically. Although the charter templates don’t represent or constitute official guidance, they’ll help jump start your effort to build data governance structures within your agency. Tailor them to meet your agency’s specific needs. — via The Centers of Excellence

Jun 08, 2022

User Experience

2022 Government UX Summit

A two-day summit—June 7 and June 8—with experts who will share their experiences as UX practitioners in the federal government.
Jun 07, 2022

Sunsetting Frequently Asked Questions—For more than a dozen years, government employees have used the URL shortening service to turn long government and military URLs into more manageable short URLs. On September 18, 2022, the U.S. General Services Administration (GSA) will sunset If you’re a user, these answers to common questions can help you know what to do to prepare for the end of the service. — via

May 24, 2022


Equity, a Core Principle of Customer Experience

This case study describes how two civic designers at different agencies embed equity in civic design to transform federal customer experience.
May 23, 2022
IT Modernization

Technology-boosting TMF Investments Deliver Benefits for the American Public

The Technology Modernization Fund (TMF) is working to transform the way the government uses technology to deliver for the American public in an equitable, secure and user-friendly way. It strategically invests in priority IT modernization projects that are aligned with the fast pace of changing technology and agency needs. Here are a few examples of how the TMF has invested in multiple projects that are helping many agencies deliver what people need when they need.
May 23, 2022

10 Tips to Create, Maintain, and Present Non-English Digital Content: A Q&A with Michael Mulé

This question and answer session for our webinar, Language Connections: Tips to Create, Maintain, and Present Non-English Digital Content, can help you improve access to your multilingual digital content.
May 23, 2022
Optimizing Performance with USWDS 3.0

USWDS Monthly Call - May 2022

The U.S. Web Design System (USWDS) team will show you how to reduce CSS size and optimize build time with the design system.
May 19, 2022

How to Build Your Digital Dream Team

Learn how to get the right team in place to help you create a trusted, seamless online experience for all your customers.
May 17, 2022

USAGov Content Design Team: 2021 Highlights—Our mission at USAGov and USAGov en Español is to make it easy for anyone to find and understand the government information they need. We’re excited about what we accomplished in 2021; we connected with the public 117 million times through our websites, social media, email, and phone and chat contact center support. And with our “data first” mindset, we’re more confident that our content is addressing our users’ needs. — via

May 10, 2022

Inclusive Acquisitions

The Basics of Buying Accessible Products and Services

A discussion with members of the U.S. General Services Administration (GSA) and U.S. Access Board (USAB) on best practices for buying information and communications technology and services that can be used by anyone.
May 03, 2022

Two Years of Federal Student Aid’s Virtual Assistant Lead to Lessons Learned and a Clear Vision of the Work Ahead

Education’s FSA team behind Aidan® shares what they’ve learned over the past two years to help drive improvements and expand the product to a wider range of users.
May 02, 2022

Finding Post-award Balance With Quality Assurance—If you’re one of the many federal employees carrying out your mission through contracting, you might have an important question: how do I know if my contractor is doing a good job? Even if you don’t have a strong technical background, there are steps you can take to build your confidence in the project’s maintainability and sustainability. — via 18F

May 02, 2022

Web Analytics Optimization

Optimization Case Study: Performance, SEO, and Accessibility with CFPB

Join three technologists from the Consumer Financial Protection Bureau (CFPB) as they discuss methods used to ensure that the CFPB website is discoverable and fully accessible to all.
Apr 28, 2022

USWDS Monthly Call - April 2022

Our friends at will join us to talk through their experience migrating to USWDS 3.0.
Apr 21, 2022