Using Journey Mapping to Streamline Processes Across Agencies
Feb 5, 2018 | Laura Godfrey
Summary of an agency information sharing exercise to improve the customer experience for newly naturalized citizens attempting to travel abroad. Read »
News and Updates
Learn About the Updated IT Accessibility Standards
Jan 30, 2018 | Rachel Flagg
Effective January 18, 2018, the revised 508 standards modernize the federal government’s IT accessibility standards and bring us into alignment with governments around the world. Read »
Making Customer Satisfaction Data Actionable at the Peace Corps
Jan 30, 2018 | Chris Rottler
Learn how measuring customer experience helped inform and guide website development at Peace Corps Read »
A Better DigitalGov
Nov 14, 2017 | Jeremy Zilar
We’re going to try something new here, something better. Read »
U.S. Web Design Standards + DigitalGov
Nov 14, 2017 | Jeremy Zilar
We’re excited to announce that the U.S. Web Design Standards team has moved over to OPP and joined the DigitalGov team. Read »
3 Ways to Manage Research Projects Remotely
Oct 3, 2017 | Nicole Fenton, Jamie Albrecht
Being a remote team doesn’t mean you should forgo any of your research rituals. It means finding different ways to do them. Read »
Machine Learning Paired with Skilled Data Scientists is the Future of Data-Driven Decision Making
Oct 3, 2017 | Jada Jones
ML can provide high-value services for data management and analytics, security threat detection, and process improvement but it doesn’t stop there. Read »
Finding Usability Testers: Tips from an Army Recruiter
Sep 28, 2017 | Meghan Lazier
An Army recruiter shares how her training in the Army has helped in her approach to usability testing, and gives a peek inside how usability testing works for USAJOBS.gov at the Office of Personnel Management (OPM). Read »
The Data Briefing: How to Build a Chatbot in a Weekend
Sep 27, 2017 | Bill Brantley
As chatbots have become more popular, some online sites will let you create a chatbot with little or no programming. Read »
Slack AMA Connect Standards Team with Public
Sep 25, 2017 | John Donmoyer, Marco Segreto, Will Sullivan, Ryan Thurlwell, Atul Varma
The Standards team hosted their first AMA (Ask Me Anything) with the public in August. Here’s a breakdown of the big topics discussed during the chat. Read »
Managing Custom Software Development in Government When You’re Not a Software Engineer
Sep 21, 2017 | Kaitlin Devine
As custom software development becomes integral to accomplishing any program’s mission, many managers in government find themselves faced with handling the unfamiliar: overseeing the design and implementation of a digital product that is functional, user-friendly, and necessary for realizing your program’s mission. Read »
The Data Briefing: Will Artificial Intelligence Tools Replace or Augment Federal Employees?
Sep 20, 2017 | Bill Brantley
A Washington, D.C. think tank recently released reports advocating using artificial intelligence (AI) tools to reorganize the federal government. Read »
A Conversation With ITIF About the State of Federal Government Websites
Sep 20, 2017 | Andrea Sigritz
Since it’s been nearly six months since their report was released, we wanted to check in with ITIF and see what they’ve learned, what they’ve heard from agencies and what their future plans are to build on this research. Read »
Design and Conflict: Do You Know Your Conflict Style?
Sep 18, 2017 | Meghan Lazier
Building empathy towards users is always a part of the UX process, but it’s not always common practice to build empathy towards our teammates. Here’s an idea to proactively address conflict and build empathy through understanding on your team. Read »
The Data Briefing: How Blockchain’s Future Growth Will Affect Federal Agencies
Sep 13, 2017 | Bill Brantley
Blockchains are an innovative technology which promises to radically change how society conducts business. It will take significant changes in organizational processes before agencies can begin to support blockchains. Read »
