News and Updates

Innovative work, news and ideas from people and teams in government
User Experience

How Testing Your Documents Can Improve Plain Language Compliance

Come work with Dr. Ginny Redish and learn three techniques for quick, easy ways to test documents’ usability.
Apr 14, 2021
Artificial Intelligence

Using Chatbots To Improve Customer Experience

Three federal teams showcase their success using chatbots to improve customer satisfaction, increase availability, and empower their users to accomplish tasks faster.
Apr 07, 2021

Building a User-Centered Data Strategy—Developing a data strategy is challenging, but 18F can help agencies with the process of creating an effective one. Our principles of user-centered design, agile, and iterative delivery can increase an agency’s chance for success in using data more effectively. — via 18F

Apr 01, 2021

Search.govlogo Year in Review— recently released their annual report that looked at federal search traffic during 2020. Between the COVID-19 pandemic, social unrest, and environmental emergencies, 2020 was truly an extraordinary year. The COVID-19 pandemic changed search patterns and volume significantly. Some topics saw as high as a 500% increase in volume, while others dropped 90%. Forms, usually one of the top needs, saw a steady level of demand but still dropped to 5th place in 2020 due to other emergent needs. — via

Mar 25, 2021


How to Present Like a Pro—When you are presenting on streaming video, you are essentially doing the same thing as a television news anchor. Try these common methods that television presenters use daily to improve your presentation skills in the “zoom” era. — via

Mar 25, 2021

6 Ways To Navigate the Civic Tech Sea of Newness

Two former private-sector marketers now serving as Presidential Innovation Fellows share tips for building relationships and finding your way as a civic technologist.
Mar 24, 2021
DAP Learning Series

Tag Managers Part 2: Configuration Framework

Join the Data Analytics Team as they Provide a Practical Framework for using Google Tag Manager.
Mar 24, 2021

TTS Reflects: Black Histories to Celebrate Year-Round

TTS employees share how Black history makers can inspire our work and innovation year-round.
Mar 23, 2021

USWDS Monthly Call - March 2021

Join the U.S. Web Design System team as we look at what’s in USWDS 2.11.0, our latest release.
Mar 18, 2021
U.S. Web Design Systemlogo

What’s Next for the U.S. Web Design System—In 2020, we brought together researchers, designers, engineers, and policymakers to conduct research across dozens of federal agencies to help support emergency response efforts related to the COVID-19 pandemic. Today we released a new and exciting report and strategy that outlines what’s next for the design system and our community. — via U.S. Web Design System

Mar 11, 2021

Plain Language

Plain Language: Accessibility for Content

Learn what the plain language and accessibility communities share: opportunities to help people get and understand information. Find out what you can do to help.
Mar 10, 2021

Get your Idea Funded Through GSA’s 10x Program

Calling all federal employees: Learn how to turn your technology ideas into real projects.
Mar 02, 2021

Security is Everyone’s Responsibility: Delivering Secure, Usable Login for Government

How incorporated human centered design and continuous discovery into their product development process to improve the user experience.
Mar 02, 2021

Five Insider Secrets to Engaging Emails

During Federal Social Media Week we shared how email can be a powerful tool in your customer experience toolbox.
Feb 26, 2021
DAP Learning Series

Tag Managers Part 1: The Data Layer

Learn what the tag manager data layer is and how you can utilize it.
Feb 24, 2021

How Chatbots Can Improve Customer Experience

Chatbots are a must-have in our customer experience strategy.
Feb 23, 2021

USWDS Monthly Call - February 2021

Learn what’s next for the U.S. Web Design System and our 2021 Roadmap—what we’re planning to do this year, and why we’re planning to do it.
Feb 18, 2021

The New—FedRAMP is excited to announce the launch of our revamped website. Thanks to feedback from our partners and stakeholders, the website has an improved user experience that makes FedRAMP information and resources more accessible. The website provides more in-depth information about FedRAMP’s authorization process, enabling agencies, Cloud Service Providers (CSPs), and Third-Party Assessment Organizations (3PAOs) to easily access pertinent information related to their role in the FedRAMP Authorization process. — via FedRAMP

Feb 16, 2021


Virtual Teaching: Plain Language

Come and learn how to keep students engaged and focused during an online class.
Feb 10, 2021

Call for Participation: 2021 Government UX Summit

We are looking for speakers to share their experiences as UX practitioners in government.
Feb 08, 2021