News and Updates
How Testing Your Documents Can Improve Plain Language Compliance
Using Chatbots To Improve Customer Experience
Building a User-Centered Data Strategy—Developing a data strategy is challenging, but 18F can help agencies with the process of creating an effective one. Our principles of user-centered design, agile, and iterative delivery can increase an agency’s chance for success in using data more effectively. — via 18F
Search.gov Year in Review—Search.gov recently released their annual report that looked at federal search traffic during 2020. Between the COVID-19 pandemic, social unrest, and environmental emergencies, 2020 was truly an extraordinary year. The COVID-19 pandemic changed search patterns and volume significantly. Some topics saw as high as a 500% increase in volume, while others dropped 90%. Forms, usually one of the top needs, saw a steady level of demand but still dropped to 5th place in 2020 due to other emergent needs. — via Search.gov
How to Present Like a Pro—When you are presenting on streaming video, you are essentially doing the same thing as a television news anchor. Try these common methods that television presenters use daily to improve your presentation skills in the “zoom” era. — via Digital.gov
6 Ways To Navigate the Civic Tech Sea of Newness
Tag Managers Part 2: Configuration Framework
TTS Reflects: Black Histories to Celebrate Year-Round
USWDS Monthly Call - March 2021
What’s Next for the U.S. Web Design System—In 2020, we brought together researchers, designers, engineers, and policymakers to conduct research across dozens of federal agencies to help support emergency response efforts related to the COVID-19 pandemic. Today we released a new and exciting report and strategy that outlines what’s next for the design system and our community. — via U.S. Web Design System
Plain Language: Accessibility for Content
Get your Idea Funded Through GSA’s 10x Program
Security is Everyone’s Responsibility: Delivering Secure, Usable Login for Government
Five Insider Secrets to Engaging Emails
Tag Managers Part 1: The Data Layer
How Chatbots Can Improve Customer Experience
USWDS Monthly Call - February 2021
The New FedRAMP.gov—FedRAMP is excited to announce the launch of our revamped website. Thanks to feedback from our partners and stakeholders, the website has an improved user experience that makes FedRAMP information and resources more accessible. The website provides more in-depth information about FedRAMP’s authorization process, enabling agencies, Cloud Service Providers (CSPs), and Third-Party Assessment Organizations (3PAOs) to easily access pertinent information related to their role in the FedRAMP Authorization process. — via FedRAMP
Virtual Teaching: Plain Language
