News and Updates

Using Journey Mapping to Streamline Processes Across Agencies

Feb 5, 2018 |

Summary of an agency information sharing exercise to improve the customer experience for newly naturalized citizens attempting to travel abroad. Read »

Using Journey Mapping to Streamline Processes Across Agencies

Learn About the Updated IT Accessibility Standards

Jan 30, 2018 |

Effective January 18, 2018, the revised 508 standards modernize the federal government’s IT accessibility standards and bring us into alignment with governments around the world. Read »

Learn About the Updated IT Accessibility Standards

Making Customer Satisfaction Data Actionable at the Peace Corps

Jan 30, 2018 |

Learn how measuring customer experience helped inform and guide website development at Peace Corps Read »

Making Customer Satisfaction Data Actionable at the Peace Corps

A Better DigitalGov

Nov 14, 2017 |

We’re going to try something new here, something better. Read »

A Better DigitalGov

U.S. Web Design Standards + DigitalGov

Nov 14, 2017 |

We’re excited to announce that the U.S. Web Design Standards team has moved over to OPP and joined the DigitalGov team. Read »

U.S. Web Design Standards + DigitalGov

3 Ways to Manage Research Projects Remotely

Oct 3, 2017 | ,

Being a remote team doesn’t mean you should forgo any of your research rituals. It means finding different ways to do them. Read »

3 Ways to Manage Research Projects Remotely

Machine Learning Paired with Skilled Data Scientists is the Future of Data-Driven Decision Making

Oct 3, 2017 |

ML can provide high-value services for data management and analytics, security threat detection, and process improvement but it doesn’t stop there. Read »

Machine Learning Paired with Skilled Data Scientists is the Future of Data-Driven Decision Making

Finding Usability Testers: Tips from an Army Recruiter

Sep 28, 2017 |

An Army recruiter shares how her training in the Army has helped in her approach to usability testing, and gives a peek inside how usability testing works for USAJOBS.gov at the Office of Personnel Management (OPM). Read »

Finding Usability Testers: Tips from an Army Recruiter

The Data Briefing: How to Build a Chatbot in a Weekend

Sep 27, 2017 |

As chatbots have become more popular, some online sites will let you create a chatbot with little or no programming. Read »

The Data Briefing: How to Build a Chatbot in a Weekend

Slack AMA Connect Standards Team with Public

Sep 25, 2017 | , , , ,

The Standards team hosted their first AMA (Ask Me Anything) with the public in August. Here’s a breakdown of the big topics discussed during the chat. Read »

Slack AMA Connect Standards Team with Public

Managing Custom Software Development in Government When You’re Not a Software Engineer

Sep 21, 2017 |

As custom software development becomes integral to accomplishing any program’s mission, many managers in government find themselves faced with handling the unfamiliar: overseeing the design and implementation of a digital product that is functional, user-friendly, and necessary for realizing your program’s mission. Read »

Managing Custom Software Development in Government When You’re Not a Software Engineer

The Data Briefing: Will Artificial Intelligence Tools Replace or Augment Federal Employees?

Sep 20, 2017 |

A Washington, D.C. think tank recently released reports advocating using artificial intelligence (AI) tools to reorganize the federal government. Read »

The Data Briefing: Will Artificial Intelligence Tools Replace or Augment Federal Employees?

A Conversation With ITIF About the State of Federal Government Websites

Sep 20, 2017 |

Since it’s been nearly six months since their report was released, we wanted to check in with ITIF and see what they’ve learned, what they’ve heard from agencies and what their future plans are to build on this research. Read »

A Conversation With ITIF About the State of Federal Government Websites

Design and Conflict: Do You Know Your Conflict Style?

Sep 18, 2017 |

Building empathy towards users is always a part of the UX process, but it’s not always common practice to build empathy towards our teammates. Here’s an idea to proactively address conflict and build empathy through understanding on your team. Read »

Design and Conflict: Do You Know Your Conflict Style?

The Data Briefing: How Blockchain’s Future Growth Will Affect Federal Agencies

Sep 13, 2017 |

Blockchains are an innovative technology which promises to radically change how society conducts business. It will take significant changes in organizational processes before agencies can begin to support blockchains. Read »

The Data Briefing: How Blockchain’s Future Growth Will Affect Federal Agencies