News and Updates

Innovative work, news and ideas from people and teams in government

Giving Users the Information They Crave: Data and Analytics Tips From USAGov en Español—User data guides what we do at USAGov. Without it, we wouldn’t know what government questions people are searching for. And we wouldn’t know how to design our content to make it easier for people to find and understand the answers. — via

Jul 08, 2020


Transforming How DOJ’s Civil Rights Division Engages With the Public—In order to be more responsive to the public’s changing communication needs and the increased reporting volume, the Civil Rights Division, in close collaboration with 18F, has launched a user-friendly online submission experience at that transforms the way the Division collects, sorts, and responds to civil rights reports. — via 18F

Jul 07, 2020


The U.S. Data Federation graduates the 10x Program, Launches New Repository

GSA’s 10x program is proud and excited to announce the graduation of the U.S. Data Federation project, the first to exit 10x after receiving all four phases of 10x investment.
Jul 02, 2020

10x Project Lightning Talks: 2020

10x project teams will demonstrate their work to date and provide brief overviews of each project. We hope that these talks will highlight some of the most interesting work happening in government today and inspire others to submit ideas to 10x.
Jun 30, 2020

Bringing Our Human(ity) to Work: 5 Ingredients for a Delightful Town Hall

In this Bringing Our Human(ity) to Work series, we’re going to share what we believe are the best “meeting ingredients” for a variety of meeting experiences: large groups, teams, and small groups.
Jun 30, 2020

Mapping of WCAG 2.0 to Functional Performance Criteria — See how specific disabilities may be impacted by not following accessible guidelines. — via

Jun 26, 2020

DAP Learning Series

Shifting Your Metrics Mindset

Learn how to orient your analytics strategy around success metrics.
Jun 24, 2020

Building Trust in a Public Health Crisis—Lately, the 18F content team has been thinking about how to communicate well in a crisis—providing clear, understandable content is especially important. Content strategy practices that focus on the needs of the user are essential to earning the trust of the public. Here, we will explain how to embody those qualities on the web in user-centered ways. — via 18F

Jun 23, 2020


Air Force COOL and 18F: Partnership and Flight Operations Software Agile Lessons Learned

Highlights from the Air Force Materiel Command & 18F partnership and the importance of organizational structure, roles of the core team, and user outreach for military and government DevOps.
Jun 23, 2020

Short Case Study: A/B Testing for Data-Driven Design

See how our Office of Strategic Communication used A/B testing to resolve a difference of opinion within a cross-functional design team.
Jun 23, 2020

Intro to GitHub for Content Creation with Malaika Carpenter — In this live training, Content Strategy and Design Specialist for GSA’s Technology Transformation Services (TTS), Malaika Carpenter, breaks down how to use GitHub into easy, practical steps and demonstrates ways to use this tool to create, manage and publish website content. — via

Jun 23, 2020


"Diga o marque 2": USAGov en Español’s New Approach to Interactive Voice Response—USAGov receives and responds to questions directly from the public in many ways: through social media, on page surveys on and USAGov en Español, and through chats and calls. One powerful tool in the USAGov toolbelt is our interactive voice response (IVR) system in both English and Spanish through the USAGov Contact Center. — via

Jun 23, 2020

DotGov Registrylogo

Making .gov More Secure by Default — The DotGov Program announces its intent to preload the .gov top-level domain in order to protect .gov site visitors. — via DotGov Registry

Jun 22, 2020


USWDS Monthly Call: Design Modernization and the Importance of Designers

The June 2020 USWDS monthly focused on the design system and design modernization with guest speakers from 18F. Dan Williams, USWDS product lead, led the call and facilitated a live question and answer session with event attendees.
Jun 18, 2020

2020 Census Language Support in 59 Non-English Languages

How the Census Bureau provided language assistance in 59 non-English languages for the 2020 Census.
Jun 18, 2020

Building for the 21st-Century Web with Federalist

Building, deploying, and hosting fast, secure, and compliant federal web sites and applications with Federalist.
Jun 16, 2020
This Week's IDEA

Build Sites to Address the Entire User Journey

Making Remote Work Work for Journey Mapping
Jun 16, 2020

How USAGov en Español Uses Quantitative and Qualitative Data to Meet the Needs of Its Audience

In this workshop, we will show how USAGov en Español collects and analyzes data from across several social media channels and the USAGov Contact Center to design and improve content and outreach strategies.
Jun 11, 2020
Federal Crowdsourcing

Federal Crowdsourcing Webinar Series, Episode 11: Mobile Testing Program Makes Content More Accessible

Agencies optimize mobile experiences with help from federal testers.
Jun 09, 2020

Making Critical Government Information More Resilient—A roundup of steps that federal agencies, and other government entities, can take right now to improve the resilience of their websites and serve information more efficiently to the people that need it. — via 18F

Jun 04, 2020