News and Updates

Innovative work, news and ideas from people and teams in government

Twitter Chats as Effective Outreach—For over a decade, and USAGov en Español have used Twitter to reach the public, amplifying information for our agency partners in English and Spanish. See six of the best practices followed and lessons learned during a two-hour live Twitter chat with the Federal Trade Commission and Social Security Administration for National Consumer Protection Week 2021. — via

Jul 13, 2021

General Services Administrationlogo

GSA Future Focus: Web Scraping—Often referred to as screen scraping, web harvesting, or web crawling, web scraping is a process that extracts unstructured data and text from web pages, and converts it into a form that can be easily analyzed. Learn how GSA’s Emerging Tech team has identified some best practices to help agencies use this technology responsibly and effectively. — via General Services Administration

Jul 07, 2021

National Archives and Records Administrationlogo

Your Experience Matters—The National Archives and Records Administration (NARA) provides a broad range of services to internal and external customers, including researchers, visitors, educators, genealogists, students, veterans, information technologists, federal agencies and more. Archivist of the United States (AOTUS) David Ferriero has hired the agency’s first Chief Customer Experience Officer, Stephanie Bogan, to help focus as an agency on the public’s experience. The agency’s management team has also been deputized to become their Customer Experience Executive Council in order to make customer-focused decisions for the agency and move it forward. — via National Archives and Records Administration

Jun 22, 2021


USWDS Monthly Call - June 2021

In this month’s session, we’ll unpack the new pagination component—what design problem it solves, how it came to be, what the U.S. Web Design System team did to build it, and what you and your teams can do with it.
Jun 17, 2021

Developing a Data-Driven Roadmap

A Presidential Innovation Fellow working with the U.S. Department of Veterans Affairs shares how complex organizations can create data-driven roadmaps.
Jun 14, 2021

Making It Easier for People to Find Federal Agencies—Finding contact information for a federal department or agency is a top task at and USAGov en Español. Our A-Z Index of U.S. Government Departments and Agencies directory is a popular feature and the result of many years of user testing and website user metrics. — via

Jun 08, 2021

Innovating Across Highly-Regulated Industries and the Federal Government

Four lessons learned from the similarities and differences between highly-regulated companies and the federal government.
Jun 08, 2021
Social Media

Deep Fakes and Social Media: A Q&A With Alex Cohen

Learn about the threat of deep fake technology on social media, and how to prepare your agency
Jun 08, 2021

Accessible Digital Content: Tips and Tricks

This webinar will present and demonstrate tips and tricks to address several common accessibility errors and issues that occur during digital content creation.
May 26, 2021
U.S. Web Design Systemlogo

Accessibility: Usability for Every Ability—Accessibility enables full participation, and everyone who works on government websites has a role to play in making federal resources accessible and inclusive. — via U.S. Web Design System

May 25, 2021


3 Things You Should Know About the Federal RPA Use Case Inventory

The Federal Robotic Process Automation (RPA) Community of Practice is updating the RPA Use Case Inventory, which provides detailed information on over 300 RPA Use Cases across the federal government.
May 24, 2021
A/B Testing

How To Navigate Challenges to Successfully A/B Test Your Emails

The article will go over some best practices of implementing A/B testing on your emails.
May 21, 2021

8 Ways Community of Practice (CoP) Managers Can Improve Member Engagement on Listservs

Are you a Community of Practice (CoP) lead? Find yourself participating in a CoP discussion and wondering what else you can do? We’ve got some suggestions.
May 21, 2021

USWDS & Accessibility: Creating More Inclusive Federal Websites

It’s Global Accessibility Awareness Day — join us as we unpack how we “do” accessibility as a top product priority.
May 20, 2021
Plain Language

Positioning Yourself as a Plain Language Editor

Learn how to brand yourself as a plain language expert and get the credit at work that you deserve!
May 19, 2021
Digital Communications

Deep Fakes and Social Media

Learn about the threat of deep fake technology on social media, and how to prepare your agency if you are targeted.
May 18, 2021
Search Metrics

The Federal Web in the Year of COVID-19

The past year was like no other. We take a look at how it affected federal website traffic and search data.
Apr 16, 2021

USWDS Monthly Call - April 2021

Join the U.S. Web Design System team as they answer the crucial question, “Why use the design system?”
Apr 15, 2021