News and Updates

Innovative work, news, and ideas from people and teams in government
General Services Administrationlogo

Improving Acquisition Governmentwide: IT and Professional Services—We are excited to share some updates about how our portfolios are collaborating to improve governmentwide services acquisition. This year we are taking our partnership a step further through a new focus area called the Services Marketplace. Information Technology Category (ITC) and Professional Services and Human Capital Categories (PSHC) are working together to align how we roll out new contracts and tools to support buyers and suppliers of services. See what’s new, what we’re working on, and our three primary goals. — via General Services Administration

Feb 17, 2022


Assessing the State of Federal Robotic Process Automation (RPA)

The 2021 State of Federal Robotic Process Automation (RPA) Report describes the growth and maturity of federal RPA programs to convey agency progress in digital transformation and automation.
Jan 26, 2022

Webinar Recap: How To Best Connect With Your Spanish-speaking Audience During an Emergency

In this panel discussion, experts from different agencies shared how they’ve used social media to reach Hispanic audiences during emergencies and the COVID-19 pandemic.
Jan 24, 2022
Customer Experience

The Customer Experience (CX) Symposium Series: A Thought Incubator for Federal CX Practitioners

What is the past, present, and future of public sector customer experience practice? The CX Symposium series gathers practitioners to map our way.
Jan 21, 2022

USWDS Monthly Call - January 2022

Getting Started with USWDS: Developers
Jan 20, 2022
DOI Revenue Datalogo

Next Steps for Section 508 Compliance at the Office of Natural Resources Revenue: Stakeholder Interview Findings—Accessibility is the foundation for inclusion, diversity, and equity within the federal government. The main way the government establishes accessibility requirements for information and communication technology is through Section 508 of the Rehabilitation Act. Our team recently documented the steps we took to ensure all documents on are Section 508 compliant. This daunting task is now complete! Read interview findings and discover the next steps used to ensure ONRR continues to be at the forefront of Section 508 compliance. — via DOI Revenue Data

Jan 20, 2022

User Experience

Call for Participation: 2022 Government UX Summit

Learn more about the User Experience Summit submission process, and submit your presentations for consideration!
Jan 19, 2022
General Services Administrationlogo

New Improvements to Boost Transparency and Engagement—Almost a year ago, GSA launched a new version of While the new version came with significant improvements, customers requested the return of a few popular features from the previous version. We are happy to announce progress on the highest priority requests—improved public access to posted comments, and docket subscriptions—and new features that are coming soon. — via General Services Administration

Jan 19, 2022


Go-Live Checklist for Federal Websites

Covering the breadth of federal web policy, the new downloadable checklist organizes policy requirements into nine categories and explains what your agency needs to do to meet each requirement.
Jan 13, 2022

Overcoming Your Fear of Data

How to Succeed in Insight Generation Without Really Trying (Too Hard)
Jan 13, 2022

Celebrating Communities: 2021 in Review

Happenings, milestones, and data points from the past year.
Jan 11, 2022
User Experience

Open-source Information Architecture Design: Using the Tools You Have To Conduct Card Sorting and Tree Testing

Learn how we used GitHub to conduct a card sort and tree testing to improve the information architecture for
Jan 06, 2022

New EPA Interactive Map on Community & Citizen Science

The U.S. Environmental Protection Agency’s Office of Research and Development recently published an interactive StoryMap on community & citizen science highlighting the importance of citizen science and how EPA supports these efforts. The StoryMap serves as the Agency’s first-ever collection of EPA-led and EPA-funded citizen science activities organized by topic. Explore the map to learn about impactful citizen science work happening across the U.S. and how to get involved.
Jan 05, 2022
Plain Language

Webinar Recap: Key Takeaways on Simplifying Hazard Communications With Plain Language

An overview of the presentation by Danielle Nagele of NOAA at the 2021 Plain Language Summit. Learn how she and her team used feedback to decrease confusion and increase impact.
Jan 04, 2022

New on Integrating Accessibility into DEIA Implementation Plans — Accessibility, the “A” in DEIA, is a foundation on which the federal workforce must build diversity, equity and inclusion for people with disabilities. Without accessibility, we cannot truly achieve the others.

The GSA Government-wide IT Accessibility Program has published “Integrating Accessibility into Agency Diversity, Equity, Inclusion and Accessibility (DEIA) Implementation Plans,” a guide designed to support the Accessibility roadmap outlined in the Government-wide Strategic Plan to Advance Diversity, Equity, Inclusion, and Accessibility in the Federal Workforce. The guidance contained in this article is a preliminary step before offering broader updates to guidance and best practices materials to meet this objective.

— via

Dec 20, 2021


USWDS Monthly Call - December 2021

Get started with the design system and a how-to demo of template creation and a prototyping approach.
Dec 16, 2021
Professional Development

Webinar Recap: The Part-Timer

Learn how Joanne Short of the United States Postal Service (USPS) opened professional doors by going beyond her job description.
Dec 15, 2021
General Services Administrationlogo

GSA’s New Multi-Cloud & Hybrid Cloud Guide Helps Agencies Make Better Decisions About Cloud Architecture—Agencies need informed strategies to understand, anticipate, rationalize, and optimize major cloud architecture decisions. To facilitate the decision process, the GSA Data Center and Cloud Optimization Initiative Program Management Office (DCCOI PMO) is pleased to announce the release of the Multi-Cloud and Hybrid Cloud Guide, developed in collaboration with the Cloud and Infrastructure Community of Practice (C&I CoP). This guide is another example of GSA’s commitment to creating simple, user-friendly information and resources to help federal agencies use technology to meet their missions in an effective and efficient way. — via General Services Administration

Dec 09, 2021

Plain Language

Results of the 2021 Federal Report Card

This month, we get the inside story on the Center for Plain Language’s Federal Report Card.
Dec 08, 2021