Website backlogs

Backlogs and why every website needs one

Using iterative development practices to deliver value to users

Thursday, October 12, 2023 2:00 PM – 3:00 PM ET

Hosted by and the Web Managers Community of Practice

View the slides (PowerPoint presentation, 5.8 MB, 43 pages)

Come learn about backlogs and how they can support iterative development practices that focus on delivering value to users. Speakers will share case studies from Touchpoints, GSA SmartPay, and

In this session, we’ll discuss:

  • What is a backlog?
  • Why is a backlog necessary?
  • How is a backlog managed?

This event is best suited for: web managers, product managers, program managers, designers and developers at all levels.


  • Ryan Wold - Innovation Specialist, Touchpoints, GSA
  • Andrew Lee - Business Management Specialist, SmartPay, GSA
  • Dawn McCleskey - Program Manager,, GSA**


  • Web Managers Community co-lead, Beth A. Martin - Digital Services Expert (UX Designer), Office of Personnel Management (OPM)

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The Web Managers Community of Practice is a group of government employees who manage government websites and digital services. They work to create a trusted, seamless online experience for all. Join the Web Managers Community.