Skip to main content

Official websites use .gov
A .gov website belongs to an official government organization in the United States.

Secure .gov websites use HTTPS
A lock ( ) or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.

Contact Center Community

Explore methods of service delivery that improve customer experience in government contact centers.

Connect with us

Government employees and contractors with an official .gov or .mil email are eligible to join.

Email to join. Include Join the Contact center community in the subject line .

Join 1,000 Contact center community members

Government contact centers are often the primary means of communication between an organization and its customers. In government, contact centers often set expectations for satisfaction and trust across the customer experience. Simply put, the voice of the organization and the customer is fostered through the contact center experience.

The Contact Center Community was founded for government contact center professionals to collaborate and improve the experience of citizens and customers when they contact federal, tribal, state, and local agencies.

What We Do

Our mission is to share information and news, identify contact center best-in-class practices, and evaluate evolving contact center technologies.

The educational forums and discussions help members find innovative methods to improve the customer experience with their agency’s contact centers. Members share ideas, ask questions, and request assistance on their agency’s projects through our community Listserv. All federal, tribal, local, and state government employees and contractors working towards best-in-class contact centers are invited to join the community.

Who We Are

We are a collaborative interagency group of contact center professionals working together to improve government contact centers’ performance, experience, and efficiency across federal, tribal, state, and local agencies.

Community Conduct

The Communities of Practice are hosted by, a service of the Technology Transformation Services (TTS) within the General Services Administration (GSA). GSA is a federal agency subject to the Freedom of Information Act (FOIA) and must comply with requests for records made under FOIA. As a result, all communications made on this Communities of Practice LISTSERV are subject to release under FOIA.

When participating in this CoP, follow Community Guidelines.

An official website of the U.S. General Services Administration

Looking for U.S. government information and services?