News and Updates

GSA Future Focus: Web Scraping—Often referred to as screen scraping, web harvesting, or web crawling, web scraping is a process that extracts unstructured data and text from web pages, and converts it into a form that can be easily analyzed. Learn how GSA’s Emerging Tech team has identified some best practices to help agencies use this technology responsibly and effectively. — via General Services Administration
Digital Strategy at 1600 Pennsylvania Avenue: Q&A with Rob Flaherty, White House Director of Digital Strategy

Your Experience Matters—The National Archives and Records Administration (NARA) provides a broad range of services to internal and external customers, including researchers, visitors, educators, genealogists, students, veterans, information technologists, federal agencies and more. Archivist of the United States (AOTUS) David Ferriero has hired the agency’s first Chief Customer Experience Officer, Stephanie Bogan, to help focus as an agency on the public’s experience. The agency’s management team has also been deputized to become their Customer Experience Executive Council in order to make customer-focused decisions for the agency and move it forward. — via National Archives and Records Administration
2021 User Experience Summit
USWDS Monthly Call - June 2021
Developing a Data-Driven Roadmap
Plain Language Webinar: Using Words to Build Better Digital Experiences

Making It Easier for People to Find Federal Agencies—Finding contact information for a federal department or agency is a top task at USA.gov and USAGov en Español. Our A-Z Index of U.S. Government Departments and Agencies directory is a popular feature and the result of many years of user testing and website user metrics. — via USA.gov
Innovating Across Highly-Regulated Industries and the Federal Government
Challenge and Prize Community Spotlight Chat with the Small Business Administration
Deep Fakes and Social Media: A Q&A With Alex Cohen
Accessible Digital Content: Tips and Tricks

Accessibility: Usability for Every Ability—Accessibility enables full participation, and everyone who works on government websites has a role to play in making federal resources accessible and inclusive. — via U.S. Web Design System