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Federal, state, territorial, tribal, and local government employees and contractors are eligible to join.

Select "Join the Contact Center Community," then a form will ask for your name and email address. The form should take most people a minute or less to complete.

Join the Contact Center Community

Government professionals from all levels come together in this community to improve government contact centers’ performance, experience, and efficiency.

Become a member to explore methods of service delivery that improve customer experience in government contact centers.

Digital.gov fosters this passionate community by providing spaces designed to host educational forums and discussions. Remember, when participating in this community, you must follow Digital.gov community guidelines.

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Contact Centers

Contact centers provide a centralized point of access, consolidating diverse services and information under one umbrella. This alleviates the burden on the public to navigate complex organizational structures to reach the agency they need. By streamlining access, contact centers empower individuals to engage with government services effectively, fostering a sense of ease and trust.

Community Conduct

The Communities of Practice are hosted by Digital.gov, a service of the Technology Transformation Services (TTS) within the General Services Administration (GSA). GSA is a federal agency subject to the Freedom of Information Act (FOIA) and must comply with requests for records made under FOIA. As a result, all communications made on this Communities of Practice LISTSERV are subject to release under FOIA.

When participating in this CoP, follow Digital.gov community guidelines.