The team at USAGov analyzed more than 13,000 chats and phone calls from the public, in both English and Spanish, and then tagged these inquiries by popular topic area. These are the top questions our government-wide contact center received over the last four months. — via USA.gov
Resources on Contact Centers
- Contact Center Guidelines
- Contact Center Operation and Management
- Contact Center Technologies
- Getting Started with your Contact Center —Planning and creating a successful government contact center is a complex endeavor. This guide will provide you with the information and tools to get you started.
- Tips for Starting Your Customer Experience Journey—Low-cost, low-lift actions that any federal employee can take to improve customer experience.
News and Events on Contact Centers