Digital Service Delivery

Make it easier for the public to access the information and services that they count on each and every day.

For millions, access to digital services isn’t a luxury—it’s critical. The public’s experiences using government websites to find unemployment support, file taxes, apply for student loans, or get assistance with housing, childcare, or food can dramatically affect how they feel about the government. Digital service delivery is the primary subject of 21st Century IDEA, and its policy guidance in OMB M-23-22, which requires federal agencies to enact best practices.

21st Century Integrated Digital Experience Act (21st Century IDEA) and M-23-22

21st Century Integrated Digital Experience Act (21st Century IDEA) and M-23-22

Digital service delivery: Essential knowledge

  • Comply with the website standards

    21st Century IDEA requires executive branch agency websites to be in compliance with the website standards.

  • Use the U.S. Web Design System maturity model

    Understand how to adopt the Design System incrementally, and design and build better digital experiences.

  • Participate in the Digital Analytics Program

    The Digital Analytics Program (DAP) offers advanced, easy web analytics for federal agencies. All public-facing federal websites can participate.

  • Access Site Scanning program data

    The Site Scanning program automates a wide range of scans of public federal websites and generates data about website health, policy compliance, and best practices. Use the data to understand the health of your agency’s websites.

  • An introduction to digital governance

    Digital governance refers to the internal systems and processes we use to manage our digital presence. Learn why governance is essential to digital service delivery.

  • Test websites for accessibility

    Design and deliver digital services with everyone in mind. Use both manual and automated testing methods to create accessible websites.

Digital Service Delivery events

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Hosted by Digital.gov and the Communicators Community of Practice

2023

Digital Service Delivery news

Resources on Digital Service Delivery

Tools and Services

  • U.S. Web Design System

    A toolkit of principles, guidance, and code that helps agency digital teams build accessible, mobile-friendly government websites for the American public.

More News and Events on Digital Service Delivery

81 posts

Celebrating 20 years of USAGov en Español

USAGov en Español is excited to celebrate their 20th anniversary this month! Since 2003, the website has been a trusted guide to government information and services for Spanish speakers. Explore this timeline of USAGov en Español’s milestones, name changes, and accomplishments as they’ve served Spanish speakers and federal partners over the past two decades. — via USA.gov

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Oct 16, 2023

Why the American People Deserve a Digital Government

OMB released new policy guidance for government that includes a variety of actions and standards to help federal agencies design, develop, and deliver modern websites and digital services. Memo M-23-22, Delivering a Digital-First Public Experience, will make it seamless for the public to obtain government information and services online, and help agencies fully implement the 21st Century Integrated Digital Experience Act (21st Century IDEA). — via The White House

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Sep 22, 2023

Join us as we learn about our Inclusion Bot and how it helps to create an inclusive culture in the workplace.
Watch Video

Hosted by Digital.gov and the Communicators Community of Practice

2023

The four operating levels of 18F projects

At 18F, we partner with government agencies to help them deliver new or modernized digital services and help set them up for success after we conclude the project. To support these outcomes, we set up our work to track on four levels: Project management, Product development, Post-18F sustainability and Learning to the broader government community. — via 18F

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Jun 13, 2023

Bringing design in-house

What is design, who are designers, and how can they help your agency? Learn how to build a design team that can help your agency solve “wicked problems” and be more innovative.
Jan 27, 2023