Meet your Digital Experience Council
The Digital Experience Council plays a critical role in coordinating governmentwide efforts and assisting agencies in delivering digital experiences that meet the public’s needs and expectations.
Digital Service Delivery
Make it easier for the public to access the information and services that they count on each and every day.
More News and Events on Digital Service Delivery
104 posts
Justice department to publish final rule to strengthen web and mobile app access for people with disabilities
On April 8, Attorney General Merrick B. Garland signed a final rule under Title II of the Americans with Disabilities Act (ADA) to ensure the accessibility of web content and mobile applications for people with disabilities. This final rule clarifies the obligations of state and local governments to make their websites and mobile applications accessible. Learn more about this rule and why the Attorney General believes it will “break down barriers that have kept people with disabilities from fully participating in American Life.”— via Department of Justice
18F at ten
We’re celebrating all the ways we continue to realize our founding vision: bringing technologists into government, launching shared digital services, and helping partner agencies build user-centered technology.— via 18F
Annual Gathering
Spring 2024 Community Summit
Digital service experts across the federal government will share case studies and best practices on delivering a digital-first public experience.
2024
Timeless top 10 best practices for great government websites
While the field of federal web management continues to evolve, the core best practices have remained essentially unchanged for two decades.
Maximizing impact of federal websites: Integrating metrics with annual goals and policies
The Open Data, Design, and Development (ODDD) team discusses how OMB’s recent memo, Delivering a Digital-First Public Experience (M-23-22), inspired them to reassess their metrics plan to harmonize with policies governing federal public websites.— via Office of Natural Resources Revenue
Delivering on 21st Century IDEA: A case study from the GSA SmartPay team (Part 3)
A GSA SmartPay product owner shares her experience designing user-centered, accessible content for multiple audiences.
Delivering on 21st Century IDEA: A case study from the GSA SmartPay team (Part 2)
A GSA SmartPay product owner shares his experiences as a first-time product owner in a government agile development project.
Delivering on 21st Century IDEA: A case study from the GSA SmartPay team (Part 1)
The GSA SmartPay program, the largest government charge card and commercial payment solutions program in the world, celebrated their 25th anniversary by launching three new websites with a user-centered, agile approach.
Celebrating 20 years of USAGov en Español
USAGov en Español is excited to celebrate their 20th anniversary this month! Since 2003, the website has been a trusted guide to government information and services for Spanish speakers. Explore this timeline of USAGov en Español’s milestones, name changes, and accomplishments as they’ve served Spanish speakers and federal partners over the past two decades.— via USA.gov
Why the American People Deserve a Digital Government
OMB released new policy guidance for government that includes a variety of actions and standards to help federal agencies design, develop, and deliver modern websites and digital services. Memo M-23-22, Delivering a Digital-First Public Experience, will make it seamless for the public to obtain government information and services online, and help agencies fully implement the 21st Century Integrated Digital Experience Act (21st Century IDEA).— via The White House
From pageviews to progress
A 10-year recap of GSA’s Digital Analytics Program (DAP) highlights its impact on federal government agencies and the public, high-level observations using government-wide website analytics and trends, and new goals set for the next decade to help generate useful answers to meaningful questions to make government websites better.
Inclusivity and automation
Bots can help us improve our inclusivity by gently nudging us to use more appropriate language, explaining why some terms are offensive, and prompting us to consider others.
4 steps writers and editors can take to demonstrate value
As plain language writers and editors, we need to demonstrate the value we bring to projects. This writeup explains how to calculate the costs of our work and articulate its value.
Communicators
Supporting inclusive language through automation
Join us as we learn about our Inclusion Bot and how it helps to create an inclusive culture in the workplace.
Watch Video
2023
The four operating levels of 18F projects
At 18F, we partner with government agencies to help them deliver new or modernized digital services and help set them up for success after we conclude the project. To support these outcomes, we set up our work to track on four levels: Project management, Product development, Post-18F sustainability and Learning to the broader government community.— via 18F
Planning and implementing a search engine for a redesigned federal government website
In this blog, we walk you through our planning and implementation process for Search.gov. We share lessons learned, as well as resources we found useful.— via Office of Natural Resources Revenue
Who’s your website manager?
The importance of HR and accountability to improving digital service delivery at federal agencies.
Understanding design in 10 questions
How the discipline of design can help your agency improve customer experience.
18F Checks In With Emily Read and the USGS Water Resources Mission Area Projects
At 18F, we like to keep in touch with our project partners. 18F partnered with the USGS Water Resources Mission Area from March 2020 to June 2022 on a wide variety of projects together. We caught up with Emily Read, Chief for the Web Communications Branch at USGS Water Resources Mission Area.— via 18F
