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From Fellowship To Full-time: How a CFPB Software Engineer Helped Protect Consumers and Built a Career in Civic Tech
USWDS Monthly Call - February 2022
The Customer Experience (CX) Symposium Series: A Thought Incubator for Federal CX Practitioners
Go-Live Checklist for Federal Websites
Open-source Information Architecture Design: Using the Tools You Have To Conduct Card Sorting and Tree Testing
A User-Centered Approach: Simplicity and Complexity in a Homepage Graphic
GSA Launches New Innovation Adoption Community of Practice
2021 User Experience Summit
Making It Easier for People to Find Federal Agencies
Making It Easier for People to Find Federal Agencies—Finding contact information for a federal department or agency is a top task at USA.gov and USAGov en Español. Our A-Z Index of U.S. Government Departments and Agencies directory is a popular feature and the result of many years of user testing and website user metrics. — via USA.gov
How To Navigate Challenges to Successfully A/B Test Your Emails
Building a User-Centered Data Strategy
Building a User-Centered Data Strategy—Developing a data strategy is challenging, but 18F can help agencies with the process of creating an effective one. Our principles of user-centered design, agile, and iterative delivery can increase an agency’s chance for success in using data more effectively. — via 18F