Resources on Communication

Join a Community of Practice

  • Communicators

    Improve written and verbal communication to make government more effective.

News and Events on Communication

28 posts

Speaking your language USAGov outreach approach to bilingual content

As a bilingual program, USAGov aims to give English and Spanish-language audiences the information they want in the cultural context they need. Here are a few main things the team learned when transcreating messaging through the USAGov and USAGov en Español outreach channels. — via logo

Oct 31, 2023

Why the American People Deserve a Digital Government

OMB released new policy guidance for government that includes a variety of actions and standards to help federal agencies design, develop, and deliver modern websites and digital services. Memo M-23-22, Delivering a Digital-First Public Experience, will make it seamless for the public to obtain government information and services online, and help agencies fully implement the 21st Century Integrated Digital Experience Act (21st Century IDEA). — via The White House

The White House logo

Sep 22, 2023

6 lessons from a project handoff

Project handoffs are not simple. Teams have their own cultures and work styles. Without planning, a project could lose institutional memory, time, quality, and funding when it passes from one team to the next. Here are 6 lessons we learned as a recent project changed hands. — via logo

Sep 19, 2023

Join us as we learn about our Inclusion Bot and how it helps to create an inclusive culture in the workplace.
Watch Video

Hosted by and the Communicators Community of Practice

Tune in to learn what the Consumer Financial Protection Bureau (CFPB) is doing to ensure financial products and services are accessible to all consumers, including those with limited English proficiency.

Hosted by and the Multilingual Community of Practice and Communicators Community of Practice

Join us to discuss the plain language and cultural components of effectively translating digital content into multiple languages.
Watch Video

Hosted by and the Plain Language Community of Practice and Multilingual Community of Practice


988 Suicide & Crisis Lifeline Partner Toolkit

Substance Abuse and Mental Health Services Administration (SAMHSA) recognizes the need for governments, states, territories, tribes, crisis centers, and partners to speak with one voice to ensure there is a clear understanding about what 988 is and how it will work. We encourage you to use these communication outreach materials and build upon them with your community coalitions to meet the needs of your specific audiences.
Jul 22, 2022

C-SCRM Acquisition Community of Practice (ACoP) Interact Site

C-SCRM Acquisition Community of Practice (ACoP) Interact Site—Since the launch of the Cybersecurity Supply Chain Risk Management (C-SCRM) Acquisition Community of Practice (ACoP), GSA and the Cybersecurity and Infrastructure Security Agency (CISA) have been co-leading an effort to broaden the level of awareness and develop agency maturity in the areas of acquisitions, supply chain risk management, and cybersecurity across the federal government for information communication technology and services (ICTS). To increase C-SCRM awareness and adoption government-wide, the C-SCRM ACoP launched an online collaborative space for the federal government’s IT community and industry to share best practices, ideas, guidance, tools, and expertise needed to implement C-SCRM requirements. Working together as a community and sharing information will help us improve our cybersecurity posture across all levels of government. — via General Services Administration

General Services Administration logo

Jun 30, 2022

FAR Updated To Add Revised Section 508 Standards for Information and Communication Technology

FAR Updated To Add Revised Section 508 Standards for Information and Communication Technology—On January 18, 2017, the U.S. Access Board issued a final rule (the Revised 508 Standards) that updated accessibility requirements covered by Section 508 for Information and Communication Technology (ICT). Read more about the final FAR rule update and changes effective as of September 10, 2021. — via logo

Nov 02, 2021

Digital Communications

Deep Fakes and Social Media

Deep fakes are an emerging threat that can disrupt agencies’ communication efforts and federal agencies should be prepared. Learn about deep fakes on social media, and how federal agencies can plan to combat a deep fake if they are targeted.
Watch Video

Hosted by and the SocialGov Community of Practice