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Guidance on building better digital services in government
Good written and verbal communications make the government more effective and trustworthy.
Communicating with the public requires content that’s accurate, relevant, easy-to-use, and conveyed in plain language. Maximize the quality and integrity of information provided to the public by staying informed, connecting with other federal communicators, and implementing best practices shared by trusted resources.
Learn how to partner with social media influencers and design, implement, and measure an influencer program.
The CDC Clear Communication Index is a research-based tool to help you develop and assess public communication materials.
A resource to help federal employees write in plain language and comply with the Plain Writing Act of 2010.
A guide for government employees and contractors to understand and use pronouns in the workplace.
What is translation technology? This introductory resource will help you understand how and when to use translation technology to provide meaningful access for people with limited English proficiency.
Understand how and why to use plain language on government websites and other digital services
Discover how to create and maintain a successful podcast at your federal agency.
Help create inclusive digital spaces with these tips for using self-descriptions in virtual meetings or conference calls.
This event recap highlights best practices, a short case study video, and examples of federal web content that received both high and low scores in the 2021 Plain Language Report Card.
Wendy Wagner-Smith of the Small Business Administration (SBA) shares her tips and tricks for presenting virtually.
Improve written and verbal communication to make government more effective.
To support people working to enhance access to federal information technology (IT), we identify and promote best practices for compliance with Section 508 law, and conformance to the Revised 508 Standards.
Promote the use of plain language to provide better service to the public.
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Stephanie M. Morrison, MPH Performance.gov invites you to participate in their #GovPossible campaign to celebrate Public Service Recognition Week (PSRW)! Recognize the invaluable efforts of government employees who ensure that the everyday needs of Americans are met. Access a range of tools and resources to help you join the #GovPossible campaign and show your support. The #GovPossible toolkit makes it easy for you to participate in this important (and fun!) campaign. — via Performance.gov
The Open Data, Design, and Development (ODDD) team has replaced signed consent forms with a more accessible user research agreement process, offering multiple opt-in points. This ensures informed consent and participant autonomy. Explore why and how the ODDD team implemented this comprehensive participant consent process in their user research. — via Office of Natural Resources Revenue
How well do 18F software development practices work? The 18F team reflected on a recent project for the Cybersecurity and Infrastructure Security Agency (CISA) .gov registry to gauge the effectiveness of six recommendations aligned with what they actually did. — via 18F
As a bilingual program, USAGov aims to give English and Spanish-language audiences the information they want in the cultural context they need. Here are a few main things the team learned when transcreating messaging through the USAGov and USAGov en Español outreach channels. — via USA.gov
OMB released new policy guidance for government that includes a variety of actions and standards to help federal agencies design, develop, and deliver modern websites and digital services. Memo M-23-22, Delivering a Digital-First Public Experience, will make it seamless for the public to obtain government information and services online, and help agencies fully implement the 21st Century Integrated Digital Experience Act (21st Century IDEA). — via The White House
Learn how to partner with social media influencers and design, implement, and measure an influencer program.
The CDC Clear Communication Index is a research-based tool to help you develop and assess public communication materials.
A resource to help federal employees write in plain language and comply with the Plain Writing Act of 2010.
A guide for government employees and contractors to understand and use pronouns in the workplace.
What is translation technology? This introductory resource will help you understand how and when to use translation technology to provide meaningful access for people with limited English proficiency.
Understand how and why to use plain language on government websites and other digital services
Discover how to create and maintain a successful podcast at your federal agency.
Help create inclusive digital spaces with these tips for using self-descriptions in virtual meetings or conference calls.
This event recap highlights best practices, a short case study video, and examples of federal web content that received both high and low scores in the 2021 Plain Language Report Card.
Wendy Wagner-Smith of the Small Business Administration (SBA) shares her tips and tricks for presenting virtually.
100 posts
Performance.gov invites you to participate in their #GovPossible campaign to celebrate Public Service Recognition Week (PSRW)! Recognize the invaluable efforts of government employees who ensure that the everyday needs of Americans are met. Access a range of tools and resources to help you join the #GovPossible campaign and show your support. The #GovPossible toolkit makes it easy for you to participate in this important (and fun!) campaign. — via Performance.gov
How well do 18F software development practices work? The 18F team reflected on a recent project for the Cybersecurity and Infrastructure Security Agency (CISA) .gov registry to gauge the effectiveness of six recommendations aligned with what they actually did. — via 18F
The Open Data, Design, and Development (ODDD) team has replaced signed consent forms with a more accessible user research agreement process, offering multiple opt-in points. This ensures informed consent and participant autonomy. Explore why and how the ODDD team implemented this comprehensive participant consent process in their user research. — via Office of Natural Resources Revenue
As a bilingual program, USAGov aims to give English and Spanish-language audiences the information they want in the cultural context they need. Here are a few main things the team learned when transcreating messaging through the USAGov and USAGov en Español outreach channels. — via USA.gov
OMB released new policy guidance for government that includes a variety of actions and standards to help federal agencies design, develop, and deliver modern websites and digital services. Memo M-23-22, Delivering a Digital-First Public Experience, will make it seamless for the public to obtain government information and services online, and help agencies fully implement the 21st Century Integrated Digital Experience Act (21st Century IDEA). — via The White House
Project handoffs are not simple. Teams have their own cultures and work styles. Without planning, a project could lose institutional memory, time, quality, and funding when it passes from one team to the next. Here are 6 lessons we learned as a recent project changed hands. — via USA.gov
What is the best case style to use for titles and headings? For the new USAGov websites, we discuss the decision to use sentence case on USAGov products. — via USA.gov
The USAGov program has been developing a new iteration of our bilingual sites, USA.gov and USAGov en Español. In the process of building beta.USA.gov and beta.USA.gov en Español, we’ve been rethinking our work style and priorities. Follow the “Building Beta” series to learn how we’re reimagining the way we approach product management, usability, accessibility, content creation, analytics, and outreach. — via USA.gov
At USA.gov and USAGov en Español, we’re always looking for better ways to connect people to government information through social media. Using stories has helped us increase our engagement rate and our number of followers as we deliver helpful information to people. Stories may be a good addition to your agency’s social media strategy, too. These three tips can help you get started. — via USA.gov
Digital.gov
An official website of the U.S. General Services Administration
