Trust

Understand how digital services impact trust in government.

Trust has to be earned every time. Federal websites and digital services can’t assume it. The guidance, resources, and community you find here will help to create government websites that inspire trust in federal digital resources.

Transforming Federal Customer Experience and Service Delivery To Rebuild Trust in Government

Transforming Federal Customer Experience and Service Delivery To Rebuild Trust in Government

Design: essential knowledge

  • An introduction to trust

    Trusted digital services meet customer expectations, and they are easy to find, understand, and use. Understand how digital services impact trust in government.

  • 21st Century Integrated Digital Experience Act

    Delivering a digital-first public experience is a significant opportunity to improve the lives of millions by making it easier to access the information and services they use and count on each and every day.

  • U.S. Web Design System Design principles: Earn trust

    A list of key considerations and practical actions you can take to earn trust with users.

  • Get .gov

    Host your site on a .gov or .mil domain to assure users it’s an official government site.

  • To build trust, aim for easy

    Trust is built up with good experiences, and broken with bad ones. Build sites that build trust by considering user needs, respecting people’s time, and avoiding customer experience pitfalls.

Trust events

In this webinar, experts from the National Institute of Standards and Technology provide an overview of their key artificial intelligence initiatives including responsible, trustworthy, and explainable AI.
Watch Video

Hosted by Digital.gov and the AI Community of Practice

2020

Trust news

Why the American People Deserve a Digital Government

OMB released new policy guidance for government that includes a variety of actions and standards to help federal agencies design, develop, and deliver modern websites and digital services. Memo M-23-22, Delivering a Digital-First Public Experience, will make it seamless for the public to obtain government information and services online, and help agencies fully implement the 21st Century Integrated Digital Experience Act (21st Century IDEA). — via The White House

The White House logo

Sep 22, 2023

Resources on Trust

More News and Events on Trust

13 posts

Why the American People Deserve a Digital Government

OMB released new policy guidance for government that includes a variety of actions and standards to help federal agencies design, develop, and deliver modern websites and digital services. Memo M-23-22, Delivering a Digital-First Public Experience, will make it seamless for the public to obtain government information and services online, and help agencies fully implement the 21st Century Integrated Digital Experience Act (21st Century IDEA). — via The White House

The White House logo

Sep 22, 2023

In this webinar, experts from the National Institute of Standards and Technology provide an overview of their key artificial intelligence initiatives including responsible, trustworthy, and explainable AI.
Watch Video

Hosted by Digital.gov and the AI Community of Practice

2020
Users don’t like surprises. Unexpected or unwanted content undermines the credibility of your agency and frustrates users who come to your website looking for specific information. Using links appropriately in your website content is one way to build trust with users, according to an article by Kara Pernice of the Nielsen Norman Group. Here’s a
Feb 25, 2015