User Experience

Resources on User Experience

An Introduction to USWDS 2.0 —A design system for the federal government.
How to track performance —A step-by-step guide to picking metrics and tools for tracking performance on your siteundefined
Usability Starter Kit —Here are some tools and templates to help you create better user experiences.
DigitalGov User Experience Program: Test Support —It’s always best to test a product BEFORE you release it. So the best time to evaluate the usability of a product is as early as …
DigitalGov User Experience Program: Speaking Opportunities —The DigitalGov User Experience Program presents to federal audiences by phone, webinar and in person. We cover a variety of topics, …
Fueleconomy.gov – Extended Case Study —Like any valid business decision, User Experience work should produce results and demonstrable impact. To see a list of screenshots from …
Government Usability Case Studies —This list of government usability case studies shows how government sites, mobile apps and other products become more effective, more …
Mobile User Experience Guidelines —Six user experience guidelines for creating a mobile product.
DigitalGov User Experience Resources —DigitalGov’s user experience resources provide tools for federal employees on how to make products and services more user-friendly, …

Tools and Services

Federal Crowdsource Mobile Testing Program —Compatibility testing service that agencies can use to test the mobile-friendliness of their websites.
U.S. Web Design System —A toolkit of principles, guidance, and code that helps agency digital teams build accessible, mobile-friendly government websites for the …

Join a Community of Practice

U.S. Web Design System —Making it easier to build accessible, mobile-friendly government websites for the public.
User Experience —Join other federal user experience practitioners and learn how to make better user-centered products.
Web Content Managers —The Web Content Managers Forum is a community of government employees who share ideas, challenges, lessons learned, and best practices in …

News and Events on User Experience

189 posts

Video

USWDS Monthly Call: Design Modernization and the Importance of Designers

The June 2020 USWDS monthly focused on the design system and design modernization with guest speakers from 18F. Dan Williams, USWDS product lead, led the call and facilitated a live question and answer session with event attendees.

Jun 18, 2020

This Week's IDEA

Build Sites to Address the Entire User Journey

Making Remote Work Work for Journey Mapping

Jun 16, 2020

148 views

This Week's IDEA

Promote Continuity to Better Support Customer Journeys

Using service design to focus on "how it works"

Ammie Farraj Feijoo

Dan Williams

May 12, 2020

135 views

21st Century IDEA

Updates on 21st Century IDEA: Key Insights & Lessons Learned

We spoke to Ammie Farraj Feijoo, GSA’s 21st Century IDEA implementation lead, to get the rundown on what’s been accomplished and what’s on deck for 2020.

Stephanie Santana

Mar 17, 2020

93 views

Video

Mitigating Bias While Building Research Practices

Learn the methods used by 18F and the State of Vermont as they conducted discovery research to understand and improve the experiences of Vermonters who utilize healthcare and economic assistance programs.

Jean Fox

Mar 03, 2020

Call for Participation: Government UX Summit 2020

We’re looking for speakers to share their experiences as UX practitioners in government.

Jean Fox

Feb 27, 2020

373 views

Deep Dive into the UX Field

An interview with an Innovation Specialist at U.S. Department of the Interior’s Office of Natural Resources Revenue (ONRR).

Stephanie Santana

Feb 11, 2020

128 views

User Experience

UX Documentation: Convince Them the Problem Is Real

If you want to make worthwhile investments in the way you interact with customers, think user experience.

Amanda Dean

Dec 17, 2019

195 views

Code.gov breaks down the latest USWDS 2.0 release with highlights of the most important features that will help teams build better websites for the American public. — via Code.gov

Jun 10, 2019

Are you working on an IT centralization project? Here is why taking the time to prioritize users is important and will result in services that work better for the people you serve. — via 18F

May 20, 2019

98 views

The team at Office of Natural Resources Revenue wrote about how they use journey mapping to help teams look at their agency’s processes in a more comprehensive way. — via DOI Revenue Data

May 07, 2019