Resources on User Experience
Lessons from the 2021 Federal Plain Language Report Card —This event recap highlights best practices, a short case study video, and examples of federal web content that received both high and low …
Deceptive Design: How to Identify and Combat Consequence Design —Consequence design is part of everyday life. Deceptive techniques like “dark patterns” and “hostile design” trick people into taking …
Department of Homeland Security: Usability Testing Kit —A resource with four approaches to help federal employees perform usability testing.
An Introduction to USWDS 3.0 —A design system for the federal government that makes it easier to build accessible, mobile-friendly government websites for the American …
18F Accessibility Guide —A resource for developing accessible products.
Accessibility for Teams —A guide to making products more accessible for everyone.
Required Web Content and Links —If you manage a public website in the federal government’s executive branch, various policies require you to have certain content—or …
How to track performance —A step-by-step guide to picking metrics and tools for tracking performance on your siteundefined
18F Methods —A collection of tools that describe how teams can put human-centered design into practice.
Usability Starter Kit —Here are some tools and templates to help you create better user experiences.
DigitalGov User Experience Program: Test Support —It’s always best to test a product BEFORE you release it. So the best time to evaluate the usability of a product is as early as possible, …
DigitalGov User Experience Program: Speaking Opportunities —The DigitalGov User Experience Program presents to federal audiences by phone, webinar and in person. We cover a variety of topics, …
Fueleconomy.gov – Extended Case Study —Like any valid business decision, User Experience work should produce results and demonstrable impact. To see a list of screenshots from …
Government Usability Case Studies —This list of government usability case studies shows how government sites, mobile apps and other products become more effective, more …
Mobile User Experience Guidelines —Six user experience guidelines for creating a mobile product.
DigitalGov User Experience Resources —DigitalGov’s user experience resources provide tools for federal employees on how to make products and services more user-friendly, save …
Tools and Services
U.S. Web Design System —A toolkit of principles, guidance, and code that helps agency digital teams build accessible, mobile-friendly government websites for the …
Join a Community of Practice
Web Analytics and Optimization —Brings together government analytics practitioners to make better decisions using web analytics and other optimization strategies.
U.S. Web Design System —A community for anyone building federal websites with the U.S. Web Design System (USWDS) or considering it for a future project.
User Experience —Brings together government user experience practitioners to create better user-centered products for the public.
Web Managers —Brings together government web content managers to create a better online experience for the public.
News and Events on User Experience
USAGov Content Design Team: 2021 Highlights—Our mission at USAGov and USAGov en Español is to make it easy for anyone to find and understand the government information they need. We’re excited about what we accomplished in 2021; we connected with the public 117 million times through our websites, social media, email, and phone and chat contact center support. And with our “data first” mindset, we’re more confident that our content is addressing our users’ needs. — via USA.gov
Two Years of Federal Student Aid’s Virtual Assistant Lead to Lessons Learned and a Clear Vision of the Work Ahead
Creating a New Way for People To Discover Government Benefits—To make it even easier for everyone to find services and benefits without needing to understand government structure, we’re developing a new digital tool in partnership with 10x, GSA’s incremental technology fund. BEARS, the Benefits Eligibility Awareness Resource Service, is an important step forward in providing an integrated, simple solution for federal benefits to improve the customer experience and will eventually cover all federal benefits from all agencies. — via USA.gov
From Fellowship To Full-time: How a CFPB Software Engineer Helped Protect Consumers and Built a Career in Civic Tech
Open-source Information Architecture Design: Using the Tools You Have To Conduct Card Sorting and Tree Testing
Building a Bureau-Wide Usability Collaboration Group: Lessons Learned from the U.S. Geological Survey
Involving End Users at All Stages To Create Actionable Science Products for Complex, Real-World Issues
Making It Easier for People to Find Federal Agencies—Finding contact information for a federal department or agency is a top task at USA.gov and USAGov en Español. Our A-Z Index of U.S. Government Departments and Agencies directory is a popular feature and the result of many years of user testing and website user metrics. — via USA.gov