User Experience

User experience involves every interaction a user has with an agency.

Websites and digital services provide better results when they are designed and delivered with the user in mind. In the current digital landscape, it is critical to adopt a user-centered approach to understand and respond to the individual needs of users. By evaluating the user experience on federal websites and digital services, agencies can increase customer satisfaction, build public trust, and reduce burden on the public.

21st Century IDEA & M-23-22

21st Century IDEA & M-23-22

User experience: essential knowledge

User Experience events

Next steps in the U.S. Web Design System’s inclusive usability research

USWDS Monthly Call - November 2023

The USWDS team will continue sharing our progress to improve ongoing research, publishing results and addressing recent findings.
Watch Video

Hosted by Digital.gov and the U.S. Web Design System

2023
Conducting user research with people with disabilities

USWDS Monthly Call - October 2023

This month, we’ll share progress and findings from our recent effort to improve our ongoing research practice.
Watch Video

Hosted by Digital.gov and the U.S. Web Design System

2023
USWDS mission and vision

USWDS Monthly Call - September 2023

We’ll explore what it means to pursue mission-centered design and decision-making.
Watch Video

Hosted by Digital.gov and the U.S. Web Design System

2023
Join us for a discussion on how to adapt your career in user experience (UX) to a quickly changing world.

Hosted by Digital.gov and the User Experience Community of Practice

2023

User Experience news

Getting the word out about voter registration: Vote.gov’s first social media takeover with USAGov

Last fall, vote.gov and the USAGov program partnered for their first-ever social media takeover on National Voter Registration Day. The campaign, which encouraged the public to register to vote, reached 36,000 people across USAGov’s platforms and generated over 2,000 engagements. The partnership raised awareness for vote.gov, boosted vote.gov’s website traffic, and laid the groundwork for the future collaborations and resource-sharing between the two entities. This collaboration between vote.gov and USAGov offers a model for social media takeovers and partnerships between federal agencies and teams. — via USA.gov

USA.gov logo

Feb 06, 2024

Resources on User Experience

Tools and Services

  • U.S. Web Design System

    A toolkit of principles, guidance, and code that helps agency digital teams build accessible, mobile-friendly government websites for the American public.

More News and Events on User Experience

441 posts

Getting the word out about voter registration: Vote.gov’s first social media takeover with USAGov

Last fall, vote.gov and the USAGov program partnered for their first-ever social media takeover on National Voter Registration Day. The campaign, which encouraged the public to register to vote, reached 36,000 people across USAGov’s platforms and generated over 2,000 engagements. The partnership raised awareness for vote.gov, boosted vote.gov’s website traffic, and laid the groundwork for the future collaborations and resource-sharing between the two entities. This collaboration between vote.gov and USAGov offers a model for social media takeovers and partnerships between federal agencies and teams. — via USA.gov

USA.gov logo

Feb 06, 2024

Next steps in the U.S. Web Design System’s inclusive usability research

USWDS Monthly Call - November 2023

The USWDS team will continue sharing our progress to improve ongoing research, publishing results and addressing recent findings.
Watch Video

Hosted by Digital.gov and the U.S. Web Design System

2023
Conducting user research with people with disabilities

USWDS Monthly Call - October 2023

This month, we’ll share progress and findings from our recent effort to improve our ongoing research practice.
Watch Video

Hosted by Digital.gov and the U.S. Web Design System

2023

Why the American People Deserve a Digital Government

OMB released new policy guidance for government that includes a variety of actions and standards to help federal agencies design, develop, and deliver modern websites and digital services. Memo M-23-22, Delivering a Digital-First Public Experience, will make it seamless for the public to obtain government information and services online, and help agencies fully implement the 21st Century Integrated Digital Experience Act (21st Century IDEA). — via The White House

The White House logo

Sep 22, 2023

USWDS mission and vision

USWDS Monthly Call - September 2023

We’ll explore what it means to pursue mission-centered design and decision-making.
Watch Video

Hosted by Digital.gov and the U.S. Web Design System

2023
Join us for a discussion on how to adapt your career in user experience (UX) to a quickly changing world.

Hosted by Digital.gov and the User Experience Community of Practice

2023
USWDS product roadmap updates

USWDS Monthly Call - August 2023

What’s in the newest iteration of the U.S. Web Design System’s product roadmap.
Watch Video

Hosted by Digital.gov and the U.S. Web Design System

2023

Get to know Search.gov

Search.gov’s goal is to deliver a high-quality, government-wide search engine that allows agencies to customize search experiences for the public, regardless of website type or organization. Learn about standard offerings, as well as three major enhancements. — via USA.gov

USA.gov logo

Jul 25, 2023

Developing and evaluating content for manual accessibility and user experience (UX) tests
Watch Video

Hosted by Digital.gov and the U.S. Web Design System

2023
User experience (UX) experts across the federal government will share case studies and best practices during this virtual summit.

Hosted by Digital.gov and the User Experience Community of Practice

2023