User Experience

Resources on User Experience

Deceptive Design: How to Identify and Combat Consequence Design —Consequence design is part of everyday life. Deceptive techniques like “dark patterns” and “hostile design” trick people into taking …
An Introduction to USWDS 2.0 —A design system for the federal government.
18F Accessibility Guide —A resource for developing accessible products.
Accessibility for Teams —A guide to making products more accessible for everyone.
How to track performance —A step-by-step guide to picking metrics and tools for tracking performance on your siteundefined
18F Methods —A collection of tools that describe how teams can put human-centered design into practice.
Usability Starter Kit —Here are some tools and templates to help you create better user experiences.
DigitalGov User Experience Program: Test Support —It’s always best to test a product BEFORE you release it. So the best time to evaluate the usability of a product is as early as …
DigitalGov User Experience Program: Speaking Opportunities —The DigitalGov User Experience Program presents to federal audiences by phone, webinar and in person. We cover a variety of topics, …
Fueleconomy.gov – Extended Case Study —Like any valid business decision, User Experience work should produce results and demonstrable impact. To see a list of screenshots from …
Government Usability Case Studies —This list of government usability case studies shows how government sites, mobile apps and other products become more effective, more …
Mobile User Experience Guidelines —Six user experience guidelines for creating a mobile product.
DigitalGov User Experience Resources —DigitalGov’s user experience resources provide tools for federal employees on how to make products and services more user-friendly, …

Tools and Services

Federal Crowdsource Mobile Testing Program —Compatibility testing service that agencies can use to test the mobile-friendliness of their websites.
U.S. Web Design System —A toolkit of principles, guidance, and code that helps agency digital teams build accessible, mobile-friendly government websites for the …

Join a Community of Practice

Web Analytics and Optimization —We discuss strategies, methods, and tools related to analytics, A/B testing, search engine optimization (SEO), and other topics to help the …
U.S. Web Design System —Making it easier to build accessible, mobile-friendly government websites for the public.
User Experience —Join other federal user experience practitioners and learn how to make better user-centered products.
Web Managers —We are working to create a trusted, seamless online experience for all.

News and Events on User Experience

305 posts

Making It Easier for People to Find Federal Agencies—Finding contact information for a federal department or agency is a top task at USA.gov and USAGov en Español. Our A-Z Index of U.S. Government Departments and Agencies directory is a popular feature and the result of many years of user testing and website user metrics. — via USA.gov

Jun 08, 2021

Communities

8 Ways Community of Practice (CoP) Managers Can Improve Member Engagement on Listservs

Are you a Digital.gov Community of Practice (CoP) lead? Find yourself participating in a CoP discussion and wondering what else you can do? We’ve got some suggestions.

Katherine Spivey

May 21, 2021

Privacy

Security is Everyone’s Responsibility: Delivering Secure, Usable Login for Government

How login.gov incorporated human centered design and continuous discovery into their product development process to improve the user experience.

Julia Elman

Mar 02, 2021

Call for Participation: 2021 Government UX Summit

We are looking for speakers to share their experiences as UX practitioners in government.

Jean Fox

Feb 08, 2021

Presidential Innovation Fellows

How Serving in Government Made Me a Better Designer and Product Manager

Working in U.S. government sharpened all of my product skills. Here are four practices that techies in any sector can use to build empathetic, effective products.

Clarice Chan

Sep 08, 2020

1,514 views

When’s the Best Time to Tweet? @USAGovEspanol Experiments with Twitter—A good following on social media is fundamental to USAGov’s goal of getting clear and helpful government information to Spanish speakers around the country. To make sure we’re reaching the right people at the right time with valuable content, our team began to rethink our USAGov en Español Twitter strategy. — via USA.gov

Jul 22, 2020

"Diga o marque 2": USAGov en Español’s New Approach to Interactive Voice Response—USAGov receives and responds to questions directly from the public in many ways: through social media, on page surveys on USA.gov and USAGov en Español, and through chats and calls. One powerful tool in the USAGov toolbelt is our interactive voice response (IVR) system in both English and Spanish through the USAGov Contact Center. — via USA.gov

Jun 23, 2020