User Experience

User experience involves every interaction a user has with an agency.

More News and Events on User Experience

448 posts

Building Beta: The Foundation

The USAGov program has been developing a new iteration of our bilingual sites, and USAGov en Español. In the process of building and en Español, we’ve been rethinking our work style and priorities. Follow the “Building Beta” series to learn how we’re reimagining the way we approach product management, usability, accessibility, content creation, analytics, and outreach.— via

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Mar 07, 2023

Increasing public participation in user research

Join GSA’s 10x team as they share their report on creative incentives and tools for increased public participation in user research.
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Bringing design in-house

What is design, who are designers, and how can they help your agency? Learn how to build a design team that can help your agency solve “wicked problems” and be more innovative.

Jan 27, 2023

Sunsetting Final User Statistics

The digital landscape has changed significantly since we launched the service in 2009. Over the last two years the team looked carefully at the program holistically, taking into consideration the future of the program, the current landscape related to using shortened URLs and alignment with strategic business goals. In early 2022 we made the difficult decision to initiate steps to sunset the service.— via

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Nov 15, 2022

Incorporating Evaluation into Digital Forms

The American public spends approximately 11.5 billion hours per year filling out federal government forms. Form complexity can result in lack of submission or completion, and errors on forms can cause processing delays and affect whether the form is accepted — which can have far-reaching consequences. Learn how Five GSA offices and the American public worked together to improve federal forms.— via General Services Administration

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Oct 24, 2022

DHS Usability Testing Kit

Usability testing is a way to learn how easy or difficult it is for people to use something by observing them actually using it. The resources provided in this kit can help you systematize the process, produce reliable findings, and generally expand your ability to test service materials (i.e., paper and digital forms, mobile applications, web pages, etc.) thoroughly with real users — before you launch them out into the world.

Jun 13, 2022
IT Modernization

Technology-boosting TMF Investments Deliver Benefits for the American Public

The Technology Modernization Fund (TMF) is working to transform the way the government uses technology to deliver for the American public in an equitable, secure and user-friendly way. It strategically invests in priority IT modernization projects that are aligned with the fast pace of changing technology and agency needs. Here are a few examples of how the TMF has invested in multiple projects that are helping many agencies deliver what people need when they need.

May 23, 2022

USAGov Content Design Team: 2021 Highlights

USAGov Content Design Team: 2021 Highlights—Our mission at USAGov and USAGov en Español is to make it easy for anyone to find and understand the government information they need. We’re excited about what we accomplished in 2021; we connected with the public 117 million times through our websites, social media, email, and phone and chat contact center support. And with our “data first” mindset, we’re more confident that our content is addressing our users’ needs.— via

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May 10, 2022