User Experience

DHS Usability Testing Kit — So Easy, Anyone Can Do It

Tuesday, September 27, 2022 1:00 PM – 2:00 PM ET

Hosted by and the Web Managers Community of Practice and User Experience (UX) Community of Practice

Usability testing is a way to learn how easy or difficult it is for people to use something by observing them actually using it.

In this session with the Department of Homeland Security (DHS), you’ll learn how to use the kit’s guidelines and templates to test the usability of your services and solutions. We’ll dive into the details for four common approaches to usability testing — from quick tests with colleagues in the office, to structured, remote testing with real users.

The resources provided in the DHS Usability Kit can help you systematize the testing process, produce reliable findings, and expand your ability to test your websites, forms, and mobile apps with real users — before you launch them out into the world.


Dana Chisnell, Deputy Director for Customer Experience (CX) - U.S. Department of Homeland Security

Video Clips

  1. An overview of the DHS Usability Testing Kit (time length: 13:01)
  1. Example templates from the DHS Usability Testing Kit (time length: 6:56)

The Web Managers Community of Practice is a group of government employees who manage government websites and digital services. They work to create a trusted, seamless online experience for all.

The UX Community of Practice is a group of managers, subject matter experts, designers, developers, writers and others interested in creating efficient, effective and useful technologies.