Resources on Usability
Usability Testing with Steve Krug —Get started making usability fixes to your website or product.
Department of Homeland Security: Usability Testing Kit —A resource with four approaches to help federal employees perform usability testing.
18F Methods —A collection of tools that describe how teams can put human-centered design into practice.
Usability Starter Kit —Here are some tools and templates to help you create better user experiences.
Fueleconomy.gov – Extended Case Study —Like any valid business decision, User Experience work should produce results and demonstrable impact. To see a list of screenshots from …
Government Usability Case Studies —This list of government usability case studies shows how government sites, mobile apps and other products become more effective, more …
Join a Community of Practice
Web Analytics and Optimization —Brings together government analytics practitioners to make better decisions using web analytics and other optimization strategies.
News and Events on Usability
5 Changes the UX Team Made for Beta
The USAGov UX team has made improvements to beta.usa.gov in new ways. See the five changes that help us understand user needs and pain points. — via USA.gov
Call for participation: Government UX summit 2023
Revisiting who uses ONRR.gov: refining personas
We’ve conducted several studies where we’ve noticed gaps in our onrr.gov personas, so we decided to revisit them. — via DOI Revenue Data
To Build Trust, Aim for Easy
Accessibility Testing for onrr.gov
How do you make sure a website is accessible? This blog post outlines the four steps the Office of Natural Resources Revenue (ONRR - pronounced like "honor") at the U.S. Department of the Interior took to verify accessibility. — via DOI Revenue Data