Usability
Resources on Usability
18F Methods —A collection of tools that describe how teams can put human-centered design into practice.
Fueleconomy.gov – Extended Case Study —Like any valid business decision, User Experience work should produce results and demonstrable impact. To see a list of screenshots from …
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Government Usability Case Studies —This list of government usability case studies shows how government sites, mobile apps and other products become more effective, more …
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Usability Starter Kit —Here are some tools and templates to help you create better user experiences.
Usability Testing with Steve Krug —Get started making usability fixes to your website or product.
News and Events on Usability
48 posts
An introduction to usability testing, why it’s important, and how to talk about things that aren’t required to do a usability test. — via 18F
Collaborating for Better Design, Technology, and User Experience
Overview of initiatives across Federal government that focus on IT design, development and accessibility.
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Civic Service Design Tools + Tactics
Join us for this hour long webinar to receive an introduction on the Civic Service Design Tools + Tactics, a set of practical ways to gather insights from the people who depend on your services in their own environments.
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Usability Testing with Steve Krug
Join us for a 90 minute demonstration and talk with Steve Krug, where he will share how you can get started making usability fixes, no matter what your full time job is.
Redesigning an Intranet Site: Final Stages, Launch, and Lessons Learned
Helpful lessons from the National Center for Complementary and Integrative Health (NCCIH) on the redesign of an intranet.
Finding Usability Testers: Tips from an Army Recruiter
An Army recruiter shares how her training in the Army has helped in her approach to usability testing, and gives a peek inside how usability testing works for USAJOBS.gov at the Office of Personnel Management (OPM).
A Conversation With ITIF About the State of Federal Government Websites
Since it’s been nearly six months since their report was released, we wanted to check in with ITIF and see what they’ve learned, what they’ve heard from agencies and what their future plans are to build on this research.
New ITIF Report Inspires a Closer Look at Website Performance and Security—Here Is Where to Begin
The Information Technology & Innovation Foundation (ITIF) recently published a report, Benchmarking U.S. Government Websites, that looks at the performance, security, and accessibility of the top 297 government websites. ITIF is a think tank in Washington, D.C. whose mission is to formulate, evaluate, and promote policy solutions that accelerate innovation in technology and public policy.
U.S. Web Design Standards Releases Version 1.0
The U.S. Web Design Standards are a library of design guidelines and code to help government developers quickly create trustworthy, accessible, and consistent digital government services. Last month, we announced the 1.0 release of the Standards, a milestone that signals the Standards are a stable, trustworthy resource for government designers and developers. By using the
Analytics Success Series: USA.gov
USA.gov’s Analytics Success: using analytics data to inform design and responsivity to create a better experience for the user Last year, the USA.gov team found themselves facing a challenge. We were in need of a new content management system for our websites, USA.gov and Gobierno.USA.gov, which help people find and understand the most frequently requested
How Do You Redesign a ‘Dinosaur’? Redesigning an Intranet Site: the Beginning Stages
Many content managers in the digital world understand the irrepressible desire to improve, fix, edit, add, and move things around. Indeed, it’s our job to nurture this ongoing process to create, update, test, update again. And, repeat! But, what about those sites or pages that seem to never crawl up to the ‘high-priority’ list and
Is Your Site Mobile-Friendly?
What is mobile-friendly? Mobile-friendly simply means your visitors can use phones and tablets to visit your website and have a user-friendly experience. Many of us get toward the end of mobile site development and really do not know if what we created is “mobile-friendly.” We think we have followed all of the mobile best practices
Why Your User Experience Must Include Design for Accessibility
Too often, usability and accessibility are confused with each other by our clients (stakeholders). They shouldn’t be, because while they are related, they are very different. So, how do you bring these two concepts together? They should really be working side-by-side throughout the ENTIRE process. This might seem like a no-brainer but it can be
The Content Corner: Determining Your User’s Needs
I recently wrapped up a series of user interviews as part of a review of our judiciary-wide intranet in order to provide better digital services to our customers (and yes, our internal users are our customers, not just the general public). As I prepare to delve back into determining user and content needs for a
Trends on Tuesday: The Total Market Approach
Your audience is not homogenous. No matter the agency, target audiences are not only diverse, they are diverse on a multitude of factors. Recently, evolving trends in multicultural marketing have gained attention as organizations adjust their marketing and outreach strategies to meet 21st century realities. Marketers who recognize the need for a coherent, effective multicultural
Mobilegeddon: Government Edition
Much is being said and written about the coming Mobilegeddon/Mopocalypse on April 21st—the day Google’s ranking algorithm will begin boosting results for mobile-friendly sites and penalizing mobile-unfriendly sites. While some agency websites are mobile-friendly, a great many are not. We will do well to pay attention—almost 25% of traffic on government websites is coming from
Usability Testing with People Who Have Vision Impairment
It’s a forgone conclusion that usability studies are effective in identifying weak points within a website, but what about testing people who are visually impaired? How hard is it to accommodate them? There are some additional challenges that you may encounter when conducting testing with people with disabilities; however, these challenges should not be considered
