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Guidance on building better digital services in government
How easily and effectively people can accomplish their goals using a product or system, while having a positive experience.
138 posts
We’ve conducted several studies where we’ve noticed gaps in our onrr.gov personas, so we decided to revisit them.— via Office of Natural Resources Revenue
Trust is earned through consistency and commitment. Build sites that build trust by considering user needs, respecting people’s time, and avoiding customer experience pitfalls.
How do you make sure a website is accessible? This blog post outlines the four steps the Office of Natural Resources Revenue (ONRR - pronounced like "honor") at the U.S. Department of the Interior took to verify accessibility.— via Office of Natural Resources Revenue
During the 2022 Plain Language Summit, Stephanie Morrison from the Department of Health and Human Services provided five tips for managing reviewers when asking for feedback.
Usability testing is a way to learn how easy or difficult it is for people to use something by observing them actually using it. The resources provided in this kit can help you systematize the process, produce reliable findings, and generally expand your ability to test service materials (i.e., paper and digital forms, mobile applications, web pages, etc.) thoroughly with real users — before you launch them out into the world.
In this recap of the October 2021 U.S. Web Design System (USWDS) Monthly Call, the USWDS team shares how their community can help teams solve problems together, and what tools and channels we can use to ask questions, get answers, and provide useful feedback.
For our September call, we focused on the future of the U.S. Web Design System (USWDS): Where does the design system go from USWDS 2.0? What did we learn from our 1.0 and 2.0 releases? Read key points and takeaways from this month’s presentation.
Learn about the U.S. Geological Survey’s Usability Collaboration Area in this short interview with the group’s organizer.
How co-production methods increase the usefulness of scientific results, products, and tools
A User-Centered Approach: Simplicity and Complexity in a Homepage Graphic—UX interns go through the redesign and testing process of a homepage graphic to communicate the scope the site.
The article will go over some best practices of implementing A/B testing on your emails.
Digital.gov
An official website of the U.S. General Services Administration
