User Research
Managing Stakeholder Feedback: Lessons from Experience
During the 2022 Plain Language Summit, Stephanie Morrison from the Department of Health and Human Services provided five tips for managing reviewers when asking for feedback.
Research
Resources on Research
18F Research Guidelines —Covers the basic principles research: informing and getting consent, and managing personally identifiable information (PII)
Addressing Barriers to User-Centered Design —An overview of the most common barriers and how federal agencies might address them.
Managing Research Projects Remotely —Best practices for distributed teams.
The basics of human-centered design in government —How the Lab at OPM drives innovation through design education
Stakeholder and User Interview Checklist —Key interview moments and how to navigate them.
Usability Testing with Steve Krug —Get started making usability fixes to your website or product.
Guide to the Paperwork Reduction Act —A plain language guide which answers the most common questions to the PRA
Tips for capturing the best data from user interviews —How to ensure the most useful information makes its way back to your team for further analysis
18F Methods —A collection of tools that describe how teams can put human-centered design into practice.
News and Events on Research
24 posts
Measuring and Justifying the Government Experience
Measuring and Justifying the Government Experience—Private sector organizations use revenue as the primary measurement to justify improving experiences. Many government services don’t have revenue as a lever, so how can we justify work to improve experience? The Office of Natural Resources Revenue (ONRR) leveraged a few metrics on their team that fall into three categories: laws and regulations, improving the experience for users, and saving time for employees. — via DOI Revenue Data
Content Design for beta.ADA.gov: Writing for Action and Flexibility
Content Design for beta.ADA.gov: Writing for Action and Flexibility—18F worked with a team at the Department of Justice to redesign ADA.gov. They helped them launch beta.ada.gov, and designed new content for some of the most sought-after ADA topics. — via 18F
User Experience
Call for Participation: 2022 Government UX Summit
Learn more about the User Experience Summit submission process, and submit your presentations for consideration!
Research
Involving End Users at All Stages To Create Actionable Science Products for Complex, Real-World Issues
How co-production methods increase the usefulness of scientific results, products, and tools
Next for the U.S. Web Design System
What’s Next for the U.S. Web Design System—In 2020, we brought together researchers, designers, engineers, and policymakers to conduct research across dozens of federal agencies to help support emergency response efforts related to the COVID-19 pandemic. Today we released a new and exciting report and strategy that outlines what’s next for the design system and our community. — via U.S. Web Design System
Privacy
Security is Everyone’s Responsibility: Delivering Secure, Usable Login for Government
How login.gov incorporated human centered design and continuous discovery into their product development process to improve the user experience.
A Dashboard for Privacy Offices
A Dashboard for Privacy Offices—Through work funded by 10x, a team from 18F investigated how technology can help busy privacy offices manage your PII, and make their work more accessible and understandable for the public. — via 18F
USWDS
USWDS Monthly Call - November 2020
Join U.S. Web Design System Product Lead, Dan Williams, to hear about what’s next for the design system as we come to the end of 2020.
Presidential Innovation Fellows
2 Lessons Tech Leaders Can Learn From Unprecedented Health Research
Presidential Innovation Fellows believe that representation, communication, and data fuel a strong product launch. Here’s how we put them to work at the National Institutes of Health.
Video
Making Remote Work Work for Journey Mapping
Join us for a discussion about the value of journey mapping, and how to adapt the mapping process to make the most out of remote collaboration.
