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  • Touchpoints

    Touchpoints offers a simple, flexible, and convenient way to start collecting customer feedback so you can focus on serving customers rather than managing surveys.

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News and Events on Research

224 posts

How USAGov uses data to improve content

Each month, USAGov’s content designers spend many hours ensuring that the content on and USAGov en Español is up-to-date, accurate, and meets user needs. Learn how their team does holistic reviews of each topic section based on a rolling calendar with the goal of updating all content at least every 6 months. — via logo

Apr 01, 2024 year in review: 2023 report

Learn what types of information people searched for on federal websites in 2023, see emerging trends the team is exploring to improve customers’ search experience in 2024, and check out three new updates. The data tab provides insightful summaries for 13 popular topic areas—and lists the public’s top 25 search terms, in their own words, for each. — via logo

Mar 15, 2024

Annual Gathering

Spring 2024 Community Summit

Digital service experts across the federal government will share case studies and best practices on delivering a digital-first public experience.
This month the Design System team will talk about the development and rollout of their new accessibility tests for components.
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Next steps in the U.S. Web Design System’s inclusive usability research

USWDS Monthly Call - November 2023

The USWDS team will continue sharing our progress to improve ongoing research, publishing results and addressing recent findings.
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Speaking your language USAGov outreach approach to bilingual content

As a bilingual program, USAGov aims to give English and Spanish-language audiences the information they want in the cultural context they need. Here are a few main things the team learned when transcreating messaging through the USAGov and USAGov en Español outreach channels. — via logo

Oct 31, 2023

Conducting user research with people with disabilities

USWDS Monthly Call - October 2023

This month, we’ll share progress and findings from our recent effort to improve our ongoing research practice.
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A website refresh in 3 months

A website redesign doesn’t have to be a big project. By approaching it as a process of iteration, we launched a refreshed site in the span of several weeks. — via 18F

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Sep 21, 2023

User experience (UX) experts across the federal government will share case studies and best practices during this virtual summit.

Increasing public participation in user research

Join GSA’s 10x team as they share their report on creative incentives and tools for increased public participation in user research.
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