A website refresh in 3 months
A website redesign doesn’t have to be a big project. By approaching it as a process of iteration, we launched a refreshed site in the span of several weeks. — via 18F

Covers the basic principles research: informing and getting consent, and managing personally identifiable information (PII)
An overview of the most common barriers and how federal agencies might address them.
Best practices for distributed teams.
How the Lab at OPM drives innovation through design education
Key interview moments and how to navigate them.
Get started making usability fixes to your website or product.
A plain language guide which answers the most common questions to the PRA
How to ensure the most useful information makes its way back to your team for further analysis
A collection of tools that describe how teams can put human-centered design into practice.
25 posts
A website redesign doesn’t have to be a big project. By approaching it as a process of iteration, we launched a refreshed site in the span of several weeks. — via 18F
Measuring and Justifying the Government Experience—Private sector organizations use revenue as the primary measurement to justify improving experiences. Many government services don’t have revenue as a lever, so how can we justify work to improve experience? The Office of Natural Resources Revenue (ONRR) leveraged a few metrics on their team that fall into three categories: laws and regulations, improving the experience for users, and saving time for employees. — via Office of Natural Resources Revenue
Content Design for beta.ADA.gov: Writing for Action and Flexibility—18F worked with a team at the Department of Justice to redesign ADA.gov. They helped them launch beta.ada.gov, and designed new content for some of the most sought-after ADA topics. — via 18F
What’s Next for the U.S. Web Design System—In 2020, we brought together researchers, designers, engineers, and policymakers to conduct research across dozens of federal agencies to help support emergency response efforts related to the COVID-19 pandemic. Today we released a new and exciting report and strategy that outlines what’s next for the design system and our community. — via U.S. Web Design System
A Dashboard for Privacy Offices—Through work funded by 10x, a team from 18F investigated how technology can help busy privacy offices manage your PII, and make their work more accessible and understandable for the public. — via 18F
Digital.gov
An official website of the U.S. General Services Administration