Research

New ITIF Report Inspires a Closer Look at Website Performance and Security—Here Is Where to Begin

The Information Technology & Innovation Foundation (ITIF) recently published a report, Benchmarking U.S. Government Websites, that looks at the performance, security, and accessibility of the top 297 government websites.

Digital.gov Team

Mar 24, 2017

Presenting Online Data to Wide-Ranging User Communities

Presenting data online that will serve a wide range of users can be challenging. It requires an understanding of the target users’ needs, interests, and familiarity with the use of data handling tools. This challenge can be especially daunting for government websites that present data for use by the general public. The audience for such

Rhonda A. Pretlow

Mar 20, 2017

DigitalGov Readers and Subscribers: We Want to Talk to You (Again)

We at DigitalGov want to hear more about you – your job, your role, the challenges you face — all of it — as you work to deliver more secure, effective, and reliable digital services for the public.

Digital.gov Team

Mar 08, 2017

DigitalGov University in Review: 2016 Training Trends

Thanks to your participation, DigitalGov University (DGU), the events platform for DigitalGov, hosted over 90 events with 6,648 attendees from over 100 agencies across federal, tribal, state, and local governments.

Janelle Thalls

Jan 11, 2017

Lessons Learned: Evaluating Video Content

If you were to perform research on the value proposition of training videos, you would notice that opinions are split on their efficacy. Despite all the tools that are out there that can help you evaluate video quality, views, and drop-off, there are some things that should be considered in the analysis of your organization’s

Tim Jakubowski

Dec 01, 2016

Summary: How to leverage your resources to reach Spanish-dominant Hispanics online. A recent DigitalGov University (DGU) webinar provided an introduction to the intersection of two teams with different audiences reaching consensus on goals to maximize insight and outreach effectiveness. Social Media Outreach Goals What does social media outreach success look like? Success is when agencies

Victoria Bitzer-Wales

Nov 17, 2016

Hualapai Public Safety Meet Old and New Challenges Through Technology

How can a place be remote and virtually unpopulated, yet constantly full of thousands of people and teeming with activity? It certainly seems impossible, but that is exactly the situation at Grand Canyon West (GCW), home of the Hualapai indigenous Indian Tribe and the famous Skywalk.

Lesia Dickson

Nov 14, 2016

Writing for the Web Is Easy. Writing for Users Is Not.

We all do it. Whether on Twitter, Facebook, or the comment section on a news article, it’s easy to get our writing on the internet. Many of us have personal websites or contribute to blogs. We work at organizations with content management systems that allow us to publish pages with a single button click. The

Chris Goranson

Emileigh Barnes

Phoebe Espiritu

Nov 07, 2016

Three Small Steps You Can Take to Reboot Agile in Your Organization

This past summer, 18F held an agile workshop for the National Technical Information Service (NTIS), part of the U.S. Department of Commerce. An agency with roots going back to World War II, NTIS is facing a future that requires a strategic realignment towards open data and services. This strategic alignment will also require that NTIS

Chris Goranson

Michael Torres

Kristy Singletary

Oct 31, 2016

Federally Funded Research Results Are Becoming More Open and Accessible

Summary: Significant strides in improving public access to scholarly publications and digital data help usher in an era of open science. This week marks the 8th annual Open Access Week, when individuals and organizations around the world celebrate the value of opening up online access to the results of scholarly research. It is an opportune

Jerry Sheehan

Oct 28, 2016

The Data Briefing: Help Predict the Future of Federal Government Data

In December, I plan to write two postings detailing a scenario analysis for the next ten years of the Federal government’s data technologies. Governments are on the cusp of amazing technological advances propelled by artificial intelligence, blockchain technologies, and the Internet of Things. Also, governments will face new challenges such as the recent global cyber

Bill Brantley

Oct 26, 2016

DigitalGov Readers and Subscribers: We Want to Talk to You

As you know, over the last few years DigitalGov has surfaced the innovative advancements many are making across the government space while providing a platform for learning best practices and coming together as a community. Over the course of the next few weeks, a small team from

18F Team

Oct 25, 2016

The Data Briefing: Twenty Years of USAJOBS

I recently sat down with Michelle Earley, Program Manager, to discuss the new changes for the 20th anniversary of USAJOBS. 1) What are the three big lessons learned from 20 years of building and managing USAJOBS? I think one of the greatest benefits of being an Agile program is that we are constantly learning. In

Bill Brantley

Oct 12, 2016

Join us for a Gender Equality Edit-a-thon on October 22, 2016

Come out and join us on Saturday, October 22, 2016 from 10:00 am – 5:00 pm for a Wikipedia Edit-a-thon on Gender Equality in the Innovation Hub at the National Archives Building in Washington, DC. Register for this event today!

Meredith Stewart

Oct 12, 2016

Crowdsourcing at the Law Library of Congress

The Law Library acquired a large collection from William S. Hein & Co., Inc. to make all volumes of several collections (like the Federal Register) available in open access to researchers. Preparing these files by adding metadata for easy searching takes a lot of work, so this summer we asked law students and library students from

Jennifer González

Oct 07, 2016

Creating Wall-Sized Interaction at the Smithsonian’s National Air and Space Museum

As any experienced retailer will tell you, the customer experience begins at the store entrance. Note the friendly Walmart greeter, the approachable minimalism of an Apple Store, and the calculated whimsy of Anthropologie. Store designers understand that a customer’s decision to make a purchase is often made within seconds of entering. The same holds true

Benjamin Bloom

Sep 30, 2016

Voices of Veterans: Introducing Personas to Better Understand Our Customers

Understanding our Veterans and their unique needs and experiences is at the heart of creating a more Veteran-centered VA. By listening to their voices and the stories they share, we can design services and experiences that meet the needs of Veterans. Taking a step towards a deeper understanding of our Veterans, in the fall of

VA Center for Innovation

Sep 29, 2016

The New Vote.gov: Leaner, Faster and Multi-Lingual

One year ago this week, we launched vote.gov (also known as vote.usa.gov). It’s a concise and simple site with a single mission: direct citizens through the voter registration process as quickly as possible. It was created by a joint team of USA.gov staffers and Presidential Innovation Fellows, all of whom work within the General Services

Yoz Grahame

Sep 28, 2016

How Do You Redesign a ‘Dinosaur’? Redesigning an Intranet Site: the Beginning Stages

Many content managers in the digital world understand the irrepressible desire to improve, fix, edit, add, and move things around. Indeed, it’s our job to nurture this ongoing process to create, update, test, update again. And, repeat! But, what about those sites or pages that seem to never crawl up to the ‘high-priority’ list and

Karla Blaine

Sep 19, 2016

Analytics Success Series: USAJOBS

USAJOBS’ Analytics Success: using analytics to create accurate testing strategies. Accurate testing strategies are crucial to ensure quality products. Hi-fidelity approaches ensure QA efforts are testing in a true-to-life manner, similar to real-world users. Inaccurate, lo-fidelity testing can miss situational bugs that become showstoppers in production. USAJOBS is leveraging the Digital Analytics Program (DAP) to

Cory Benavente

Dywane Boyd

Sep 15, 2016

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