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Digital.gov Team

News and Events

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What is Customer Experience?—With the new Executive Order on Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government (Executive Order 14058), customer experience (CX) has become a buzzword in the federal government. Let’s take a look at what it is. — via DOI Revenue Data

Jun 21, 2022

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USAGov Content Design Team: 2021 Highlights—Our mission at USAGov and USAGov en Español is to make it easy for anyone to find and understand the government information they need. We’re excited about what we accomplished in 2021; we connected with the public 117 million times through our websites, social media, email, and phone and chat contact center support. And with our “data first” mindset, we’re more confident that our content is addressing our users’ needs. — via USA.gov

May 10, 2022

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Why We Created a Troubleshooting Guide—The Open Data, Design, and Development team at the U.S. Department of the Interior added a troubleshooting guide to accompany contact information on onrr.gov. This is their process. — via DOI Revenue Data

Apr 20, 2022

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Document Accessibility: Getting From 5,000 to 0—Our approach to making 5,000 documents on onrr.gov accessible. We’re steadily making progress towards getting all of our documents 508 compliant. It seemed like an insurmountable challenge, but with a little bit of prioritization and coordination, we’re chipping away at the incompliant debt we had accumulated. — via DOI Revenue Data

Sep 03, 2021

U.S. Web Design Standards + DigitalGov

We’re excited to announce that the U.S. Web Design Standards team has moved over to OPP and joined the DigitalGov team.
Nov 14, 2017

A Better DigitalGov

We’re going to try something new here
Nov 14, 2017

New ITIF Report Inspires a Closer Look at Website Performance and Security—Here Is Where to Begin

The Information Technology & Innovation Foundation (ITIF) recently published a report, Benchmarking U.S. Government Websites, that looks at the performance, security, and accessibility of the top 297 government websites. ITIF is a think tank in Washington, D.C. whose mission is to formulate, evaluate, and promote policy solutions that accelerate innovation in technology and public policy.
Mar 24, 2017

DigitalGov Readers and Subscribers: We Want to Talk to You (Again)

We at DigitalGov want to hear more about you – your job, your role, the challenges you face — all of it — as you work to deliver more secure, effective, and reliable
Mar 08, 2017