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2018
Research
News and Events on Research
224 posts
Introducing Accessibility for Teams
A quick-start guide for embedding accessibility and inclusive design into a team’s workflow.
How One Team is Making the Transition to Agile
A hybrid approach of waterfall and agile practices is helping the USGS make the transition to agile.
Redesigning an Intranet Site: Final Stages, Launch, and Lessons Learned
Helpful lessons from the National Center for Complementary and Integrative Health (NCCIH) on the redesign of an intranet.
Making Customer Satisfaction Data Actionable at the Peace Corps
Learn how measuring customer experience helped inform and guide website development at Peace Corps.
3 Ways to Manage Research Projects Remotely
Being a remote team doesn’t mean you should forgo any of your research rituals. It means finding different ways to do them.
Finding Usability Testers: Tips from an Army Recruiter
An Army recruiter shares how her training in the Army has helped in her approach to usability testing, and gives a peek inside how usability testing works for USAJOBS.gov at the Office of Personnel Management (OPM).
The Data Briefing: How to Build a Chatbot in a Weekend
As chatbots have become more popular, some online sites will let you create a chatbot with little or no programming.
A Conversation With ITIF About the State of Federal Government Websites
Since it’s been nearly six months since their report was released, we wanted to check in with ITIF and see what they’ve learned, what they’ve heard from agencies and what their future plans are to build on this research.
Code.gov User Interviews — What We Learned
This post was originally published by Code.gov on Medium. It’s been a year since the federal government published the Federal Source Code Policy, which created the foundation for Code.gov. In honor of the policy’s anniversary, we checked in with our users to learn more about them, their needs, and the challenges they face. Our users
Walter Reed’s 3-D Printing Innovations Help Warfighters Get Back to Life
This is part of an ongoing series highlighting the innovations and research happening at Walter Reed National Military Medical Center in Bethesda, Maryland. Wounded warriors who dream of returning to playing hockey, climbing mountains or simply brushing their teeth with ease can look to 3-D printing innovations at Walter Reed National Military Medical Center to
Shedding Light on Underserved Users through Research
How user interviews helped spotlight the needs of a previously forgotten group. We may not like to admit it, but, most web services or sites have users that (for whatever reason) just aren’t well understood—and in turn, not well served. Conducting user interviews and making sure you get good participation from those groups can help
The Cutting EDGE: New Virtual Training Prepares First Responders for Active Shooter Incidents
Amidst the chaos of an active shooter event, preparedness is key to a seamless, swift and effective response—and a new video game funded by the Department of Homeland Security (DHS) Science and Technology Directorate and the U.S. Army Research Laboratory just might do the trick.
Have You Critiqued Your Critique Process?
DEMO Whenever I hear someone complain about the process of a design critique, I’m always a bit surprised. Blame it on the fact
Vets.gov: A Modern Software Development Environment in Government
When people think of government software, they often think of COBOL and PowerBuilder 5, with manual software deploys every three to six months on a fixed number of machines in a government-run data center. This perception is sometimes justified, but sometimes entirely wrong. Regardless, the perception makes many developers reluctant to work for the government
Improving Customer Experience with Digital Personas
Keeping the customer’s needs front and center is important when developing new digital tools. We recently developed a set of user personas as part of our work to establish a more robust—and data informed—understanding of the individuals that engage digitally with the National Archives (NARA). User personas are fictional, but realistic representations of key audience
OIP Seeks Your Participation in the Development of the National FOIA Portal
The Office of Information Policy (OIP) is pleased to announce its collaboration with GSA’s 18F team on the development of a National FOIA Portal. This is the next step in a long line of OIP initiatives working towards a National FOIA Portal going back to 2010 with the launch of FOIA.gov. Most recently, the FOIA
Engineering the Chaski Relay: A Touchscreen Game at the National Museum of the American Indian
The interactive team at the National Museum of the American Indian saw the chaski story as as a candidate for interactivity and gamification, and an opportunity to bring additional engagement to the museum gallery. With a more focused idea and funding from the Electronic Software Association, the team set out on prototyping and development.
A Complete Redesign with You in Mind
We’re excited to launch a complete redesign of USDA.gov featuring stronger visual storytelling components, a more modern user-experience with easy to find services and resources, and to top it off, a completely mobile-friendly design. Through careful planning, thoughtful design, and a primary focus on user experience and usability, we’ve taken the best of government and industry
NASA’s Journey With the U.S. Web Design Standards
The U.S. Web Design Standards were created by the government, for the government. They’re currently implemented on hundreds of government sites, with an audience of more than 26 million monthly users.
