This blog post is adapted from a talk at the 2018 Government UX Summit at the Bureau of Labor Statistics. There are many ways to adapt agile to work with user experience (UX) – but it’s not always clear just how to tweak the process. That’s where experiments come in. Our team of designers and developers at the Federal Reserve Board (FRB) have been subtly adjusting the agile process to work better for our team, and we think others can learn from our experimentation.
My team at the Federal Reserve is about to launch our first style guide and now that we have gone through the process and created this valuable resource, I can’t imagine creating another app or website without it. Here’s why your team needs a style guide and lessons learned from our experience. CFPB Design Manual, Page Components: A pair of 50/50 image and text components, as seen on a landing page template.
After spending 22 years in the U.S. Army, including 3 years as a recruiter, Julie Jackson realized that not only was she qualified to work in usability, but had a knack for it—especially because of her ability to strike up a conversation with nearly anyone, anywhere. Julie shares how her training in the Army has helped in her approach to usability testing, and gives a peek inside how usability testing works for USAJOBS.
Ask most government employees their Myers-Briggs Type Indicator® and they can rattle off their results. But if you ask a government employee about their conflict style, it’s much less likely they can talk about their tendencies and predilections around tension. Conflict is inevitable in the workplace, but is conflict something your product team proactively talks about? Building empathy towards users is always a part of the UX process, but it’s not always common practice to build empathy towards our teammates.
Whenever I hear someone complain about the process of a design critique, I’m always a bit surprised. Blame it on the fact that I’m a design school graduate, where critique is a mandatory part of the educational experience. I consider learning to give and receive feedback as one of the most relevant and useful pieces of my education. But translating the rules and reasons for critique from a classroom to the workplace can take a bit of practice.