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Best Practices

News and Events on Best Practices

18 posts

USPS

Customer Experience & Continuous Improvement: The USPS Digital Approach

This presentation lays out USPS.com’s continuous improvement approach and how it combines analytics and customer feedback with iterative heuristic reviews, design, and usability testing to monitor, improve, and evolve the USPS.com CX.
Jeff Pass Alexander Turgeon Matt Petrowski
Nov 12, 2020
Discovery BPA Evaluation Process: How to Operationalize this Practice
Acquisition

Discovery BPA Evaluation Process: How to Operationalize this Practice

This guide provides acquisition professionals the steps and resources needed to operationalize the evaluation process developed for the Discovery BPA.
Bridget Fields Omid Ghaffari-Tabrizi Michelle McNellis Ashley Owens Rebecca Refoy
Oct 26, 2020
156 views
18Flogo

A Federal Guide to De-risk Government Technology Projects—Written for cross-functional teams delivering IT services to their users, the Federal Field Guide to De-risk Government Technology offers guidance to federal agencies on how to structure software development teams, write contracts, and oversee agile software activities to reduce risks and improve outcomes for end-users. — via 18F

Sep 09, 2020

Experimenting with the Micro-Purchase Threshold
Acquisition

Experimenting with the Micro-Purchase Threshold

Utilizing the increased threshold, and what we learned.
Alan Atlas Bridget Fields Mark Hopson Michelle McNellis Omid Ghaffari-Tabrizi
Apr 24, 2020
317 views

Have You Critiqued Your Critique Process?

DEMO Whenever I hear someone complain about the process of a design critique, I’m always a bit surprised. Blame it on the fact
Meghan Lazier
Jul 31, 2017

‘Cybersecuring’ the Internet of Things

I recently had the chance to talk with the legendary Vint Cerf, one of the founding fathers of the internet. We had a wide-ranging discussion about the past, present and future of the internet, network security and what it would take to successfully, safely and reliably merge the digital and physical worlds, a concept known
Donna Dodson
Jun 29, 2017

Four Challenges of Adopting Team Structures (And How Leaders Can Mitigate Them)

If you’re considering “going agile,” one of the critical components of such a transformation will be adopting team structures. In your current, pre-teaming state, your developers are probably working by themselves, and may be engaging directly with stakeholders. Agile will place your developers into teams. Teaming is important, as it will enable your development staff
Brian Fox
Jun 15, 2017

The Data Briefing: Design-Driven Enterprise Architecture Creating the New Federal Government Agency

It’s been a while since I’ve checked in on enterprise architecture (EA). My last in-depth work with EA was around 2011 when I was on detail to the Office of Personnel Management’s Open Government Team. The EA model I worked with was the top-down organizational design of information technology assets, data assets, and business processes.
Bill Brantley
Jun 07, 2017

Webinar Recap: Measuring Your Mobile Users

In November 2016, the Office of Management and Budget (OMB) issued Memorandum M-17-06, “Policies for Federal Agency Public Websites and Digital Services,” which requires federal websites to incorporate the DAP’s JavaScript code for website analytics.
Lisa Bari
May 15, 2017

The Data Briefing: How to Best Prepare Federal Government Datasets for Chatbots

Forbes magazine recently ran an article showcasing six handy mobile apps that were built using federal government open data. The apps range from the Alternative Fueling Station Locator to ZocDoc (a doctor locator). What I especially like about the Forbes article is that the author describes the federal government data sets behind each app. There
Bill Brantley
May 10, 2017

Cybersecurity: Protecting Manufacturing Technology and Innovation

Recently a segment on my favorite morning news program stopped me in my tracks. The young and attractive hosts (why are they always so young and attractive?) were demonstrating new appliances including a smart refrigerator. The fridge was equipped with all kinds of high-tech features including touch screen displays, a camera inside that allows you
Pat Toth
May 04, 2017

Improving Stakeholder Collaboration Can Improve Software Development Performance

It’s important for software development organizations to make it as easy as possible to enable improved stakeholder behavior. Development stakeholders can include business development representatives, product managers, and senior project managers, and they are typically carrying the weight of the organization’s mission. They are concerned about the organization’s goals, and are usually focused on ensuring
Brian Fox
Apr 17, 2017

The Life-Changing Magic of Writing Release Notes

A key part of agile development is constantly shipping new features. The team behind the Federal Election Commission’s (FEC) beta website ships new features at least once every two weeks. Sometimes the features are big, noticeable changes, such as the new home page we recently launched. And other times they’re small (a copy edit, an
Noah Manger
Jan 19, 2017

Three Small Steps You Can Take to Reboot Agile in Your Organization

This past summer, 18F held an agile workshop for the National Technical Information Service (NTIS), part of the U.S. Department of Commerce. An agency with roots going back to World War II, NTIS is facing a future that requires a strategic realignment towards open data and services. This strategic alignment will also require that NTIS
Chris Goranson Michael Torres Kristy Singletary
Oct 31, 2016

Laying the Foundation for a More Secure, Modern Government

Summary: Building on efforts to boost Federal cybersecurity & as part of National Cybersecurity Awareness Month, today we’re releasing a proposed guidance to modernize Federal IT. America’s spirit of ingenuity and entrepreneurship created the world’s most innovative economy and keeps us dominant in today’s digital age. Indeed, in 1985 about 2,000 people used the Internet;
Tony Scott
Oct 28, 2016

The Data Briefing: Help Predict the Future of Federal Government Data

In December, I plan to write two postings detailing a scenario analysis for the next ten years of the Federal government’s data technologies. Governments are on the cusp of amazing technological advances propelled by artificial intelligence, blockchain technologies, and the Internet of Things. Also, governments will face new challenges such as the recent global cyber
Bill Brantley
Oct 26, 2016

What Is Static Source Analysis?

In software development, we use a variety of techniques to help us understand the software we’ve written, whether it works as expected, and whether it will be easy to maintain over time. One of the techniques we use is called static source analysis, and it can tell us a lot about the maintenance requirements of
Greg Walker
Oct 14, 2016

Webinar Recap: Snaps and Stripes—Sharing Public Service Stories with Snapchat

What does Snapchat, the disappearing message-and-video platform most used by teenagers, have to do with government outreach and communications programs? Well, Snapchat has quickly become an incredibly effective digital storytelling medium, and content creators across multiple government agencies have adopted it as an important part of their programs. A recent New York Times article described
Lisa Bari
Sep 27, 2016

DATA Act Prototype: Simplicity Is Key

Last week we wrote about how we diffuse knowledge through shared interests and sharing best practices on the Micro-purchase Platform. This week, we’ll focus on some of the lessons learned during the (completed) DATA Act prototype. Importantly, though that project has finished, this post is not meant to be a full retrospective or post-mortem; we’ll
CM Lubinski Becky Sweger
Sep 09, 2016

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