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Guidance on building better digital services in government
Plain language is communication that is clear and easy to understand for your target audience, regardless of the medium used to deliver it. It is communication your audience can understand the first time they encounter it. Using plain language on government websites is one of the best ways to reach your target audience. A clear, concise message builds trust with users because they can understand your call to action and complete their tasks and meet their needs.
Using plain language is required on all government websites and also creates a better user experience.
On the web, people are in a hurry. They skim and scan, looking for fast answers to their questions, so it’s important to get to the point—quickly.
What we learned from examples of web content that received both high and low scores.
This memorandum provides final guidance on implementing the Act and is designed to promote the goals of the President’s Open Government Initiative.
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Stephanie M. Morrison, MPH The Open Data, Design, and Development (ODDD) team has replaced signed consent forms with a more accessible user research agreement process, offering multiple opt-in points. This ensures informed consent and participant autonomy. Explore why and how the ODDD team implemented this comprehensive participant consent process in their user research. — via Office of Natural Resources Revenue
Each month, USAGov’s content designers spend many hours ensuring that the content on USA.gov and USAGov en Español is up-to-date, accurate, and meets user needs. Learn how their team does holistic reviews of each topic section based on a rolling calendar with the goal of updating all content at least every 6 months. — via USA.gov
OMB released new policy guidance for government that includes a variety of actions and standards to help federal agencies design, develop, and deliver modern websites and digital services. Memo M-23-22, Delivering a Digital-First Public Experience, will make it seamless for the public to obtain government information and services online, and help agencies fully implement the 21st Century Integrated Digital Experience Act (21st Century IDEA). — via The White House
Learn how to partner with social media influencers and design, implement, and measure an influencer program.
Best practices for creating clear, useful, digital content for federal websites and digital services.
A resource to help federal employees write in plain language and comply with the Plain Writing Act of 2010.
Guidance on how to build government websites that people can trust.
Understand how and why to use plain language on government websites and other digital services
This event recap highlights best practices, a short case study video, and examples of federal web content that received both high and low scores in the 2021 Plain Language Report Card.
In this webinar, Laura Godfrey and Fedora Braverman share tips for translating content in the digital context.
A deeper look at accessibility: what to do, how to do it, and why it matters.
Multilingual resources to standardize the use of various languages across government.
Learn how to implement 21st Century IDEA to design and deliver better websites and digital services.
Guidance on the use of plain language for government communications and training for federal employees.
Get help with the PRA, planning and submitting an information request, and finding your agencies agency’s PRA contact.
Discover opportunities across government that will help you build and make connections.
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The Open Data, Design, and Development (ODDD) team has replaced signed consent forms with a more accessible user research agreement process, offering multiple opt-in points. This ensures informed consent and participant autonomy. Explore why and how the ODDD team implemented this comprehensive participant consent process in their user research. — via Office of Natural Resources Revenue
Each month, USAGov’s content designers spend many hours ensuring that the content on USA.gov and USAGov en Español is up-to-date, accurate, and meets user needs. Learn how their team does holistic reviews of each topic section based on a rolling calendar with the goal of updating all content at least every 6 months. — via USA.gov
OMB released new policy guidance for government that includes a variety of actions and standards to help federal agencies design, develop, and deliver modern websites and digital services. Memo M-23-22, Delivering a Digital-First Public Experience, will make it seamless for the public to obtain government information and services online, and help agencies fully implement the 21st Century Integrated Digital Experience Act (21st Century IDEA). — via The White House
Strategies, examples, and lessons learned from coordinating with content owners to enhance plain language on onrr.gov. — via Office of Natural Resources Revenue
Posts by
Katina Stapleton
Posts by
Katherine Spivey
Posts by
Shuly Babitz
Posts by
Katy Karnell
Posts by
Donna Ledbetter
Posts by
Sheila Walsh
Posts by
Stanley Dambroski
Posts by
Dr. Rachael Bradley Montgomery
Posts by
Heather Holland
Posts by
Laura Rabuck
Posts by
Amanda Damewood
Posts by
Stephanie M. Morrison, MPH Content Design for beta.ADA.gov: Writing for Action and Flexibility—18F worked with a team at the Department of Justice to redesign ADA.gov. They helped them launch beta.ada.gov, and designed new content for some of the most sought-after ADA topics. — via 18F
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An official website of the U.S. General Services Administration
