Social Media

Resources on Social Media

Guidelines for Secure Use of Social Media —The use of social media for federal services and interactions is growing tremendously, supported by initiatives from the administration, …
NARA guidance on Managing Social Media Records —This Bulletin provides high-level record keeping requirements and best practices for capturing records created when federal agencies use …
Social Media, Web-Based Interactive Technologies, and the Paperwork Reduction Act —Inspired by the goal of promoting flexible and open interactions between federal agencies and the public this memo clarifies when and how …
Social Media Cyber-Vandalism Toolkit —Guidance on how to respond to cyber-hijacking.
Improving the Accessibility of Social Media in Government —Government agencies are increasingly using social media to engage with citizens, share information and deliver services more quickly and …
Federal Social Media Accessibility Toolkit Hackpad —Improving the Accessibility of Social Media for Public Service The following contains the shared document for the development of the Social …
Guidance for Social Media Providers —GSA welcomes interest from providers that want to offer, for the federal government’s consideration, social media products that are …

Tools and Services

Go.USA.gov —A URL shortener for official government domains.
U.S. Digital Registry —An inventory of official government social media accounts, mobile websites and apps, as reported and authenticated by federal managers.

Join a Community of Practice

Social Media —We are dedicated to improving the creation, adoption and evaluation of digital engagement programs and emerging social technologies and …

News and Events on Social Media

274 posts

DevOps

Air Force COOL and 18F: Partnership and Flight Operations Software Agile Lessons Learned

Highlights from the Air Force Materiel Command & 18F partnership and the importance of organizational structure, roles of the core team, and user outreach for military and government DevOps.

Major Taylor M. Wilson

Jun 23, 2020

Multilingual

How USAGov en Español Uses Quantitative and Qualitative Data to Meet the Needs of Its Audience

In this workshop, we will show how USAGov en Español collects and analyzes data from across several social media channels and the USAGov Contact Center to design and improve content and outreach strategies.

Andres Quinones

Fabiola Herrera

Laura Godfrey

Jun 11, 2020

Video

SocialGov Virtual Spring Session

Join SocialGov, the federal government’s social media community of practice, for our virtual Spring Session!

Apr 29, 2020

Video

Reaching America’s Veterans in the Digital Space

In this discussion, we’ll hear from the digital experts at the Department of Veterans Affairs on their successful strategies for reaching America’s veterans through digital platforms.

Feb 13, 2020

Video

SocialGov Winter Meeting

Join us for talks by colleagues from NIST, IRS, USPTO, PlainLanguage.gov, and DC HSEMA who will speak on the latest social media topics and an opportunity to do some in-person networking.

Katherine Spivey

Jan 14, 2020

Video

SocialGov Talk: Reaching Small Businesses in the Digital Environment

In this webinar, the social media experts from the U.S. Small Business Administration discussed how they find and communicate with small businesses on their social media platforms.

Nov 19, 2019

The U.S. Digital Service has been using Instagram to tell stories about their teams, and the significant strides they are making alongside partner agencies. — via U.S. Digital Service

Dec 10, 2018

Video

U.S. Federal Emerging Technology Public Meeting — Spring 2018

The U.S. Federal Emerging Technology monthly meeting for government employees to share knowledge, forge consensus, and build shared resources and programs.

Apr 11, 2018

New USAGov Program Aims to Help Agencies Market Within the Federal Government

The Outreach and Marketing team from USAGov helps agencies amplify their key messages through a variety of channels.

Claire Loxsom

Apr 02, 2018

Video

Connect With Your Spanish-Language Audience on Social Media

This event will provide concrete tips and examples of how to reach more Spanish speakers needing and looking for government information through social media

Laura Godfrey

Leilani Martinez

Edgardo Morales

Oct 24, 2017

The Data Briefing: How to Build a Chatbot in a Weekend

As chatbots have become more popular, some online sites will let you create a chatbot with little or no programming.

Bill Brantley

Sep 27, 2017

HIV.gov’s 6 Ways to Stay Social Media Savvy

This post was originally published on the HIV.gov blog. Editor’s Note: At HIV.gov, our team calls include a weekly update on digital trends. These updates allow us to stay current and inform our work. We recently asked HIV.gov’s former digital strategist to suggest ways our HIV partners can stay up to date with social media trends.

Michelle Samplin-Salgado

Aug 31, 2017

By the Numbers: Why Video Is Effective

At HIV.gov, we’re often asked if videos are effective tools for communicating HIV prevention and treatment information. Our experience, the work of our partners, and current research continue to support the use of video for informing and empowering individuals.

HIV.gov

Aug 07, 2017

Making World War I Relevant Today: Are WWI Propaganda Posters the Original Meme?

Merriam-Webster officially defines a meme as “an idea, behavior, style, or usage that spreads from person to person within a culture.” But these days, most of us think of memes as those viral posts online that convey a message using a photo with text. They range from funny to serious to offensive, and everything in

Sarah Herrmann

Jul 05, 2017