Social Media

News and Events on Social Media

289 posts

Why the American People Deserve a Digital Government

OMB released new policy guidance for government that includes a variety of actions and standards to help federal agencies design, develop, and deliver modern websites and digital services. Memo M-23-22, Delivering a Digital-First Public Experience, will make it seamless for the public to obtain government information and services online, and help agencies fully implement the 21st Century Integrated Digital Experience Act (21st Century IDEA). — via The White House

Sep 22, 2023

The art of storytelling in a hybrid world

Combined with technology and audience awareness, our increasingly digital, hybrid world can still leverage that in-person charm through the art of storytelling.

Posts by Frances Carden

Apr 20, 2023

A happy compromise between people-first and plain language

Find out how the National Institute of Corrections is using people-first plain language in its communications. See what words and phrases they’re changing.

Posts by Celia A. Terrazas

Mar 07, 2023

Three Tips for Using Facebook and Instagram Stories

At USA.gov and USAGov en Español, we’re always looking for better ways to connect people to government information through social media. Using stories has helped us increase our engagement rate and our number of followers as we deliver helpful information to people. Stories may be a good addition to your agency’s social media strategy, too. These three tips can help you get started. — via USA.gov

Feb 21, 2023

#GovLove 2023

We’re spreading the #GovLove with Performance.gov the week of February 13th to celebrate public servants like you! Prepare your hearts to be warmed. — via Performance.gov

Feb 06, 2023

6 Important Factors To Consider for Digital Advertising in Government

The Federal Communicators Network community shares how agencies can approach digital advertising.

Posts by Raashee Gupta Erry

Oct 18, 2022

Medicare Open Enrollment Period Outreach & Media Materials

Medicare Open Enrollment kicks off this Saturday, October 15 and runs through December 7. Join the Centers for Medicare & Medicaid Services (CMS) on social media to help spread the word! For suggested posts and shareable images, use their partner social media toolkit – available in both English and Spanish. Don’t forget to use the hashtag #MedicareOE to engage with the conversation online.

Oct 14, 2022

U.S. Department of Defense Releases First Departmentwide Social Media Policy

The DOD released a policy that for the first time spells out, from the highest levels of the defense community, how DOD military and civilian personnel should use official social media accounts to best advance the mission of the U.S. military and further instill trust in the credibility of the DOD.

Aug 15, 2022

Multilingual

Webinar Recap: How To Best Connect With Your Spanish-speaking Audience During an Emergency

In this panel discussion, experts from different agencies shared how they’ve used social media to reach Hispanic audiences during emergencies and the COVID-19 pandemic.

Posts by Mara Goldberg Posts by Gabby Fratanduono-King

Jan 24, 2022

Three Ways USAGov Outreach Can Help with Your Agency’s Next Campaign

Three Ways USAGov Outreach Can Help with Your Agency’s Next Campaign—Does your agency have an idea for a new marketing strategy? USAGov’s Outreach team can support your agency in all stages of your campaign. We can brainstorm with your team, discuss best practices, and try new marketing approaches to grow together in serving people. Learn how to begin partnering with us. — via USA.gov

Nov 17, 2021

Social Media

Key Insights from the White House Director of Digital Strategy, Robert Flaherty

This article highlights unique tips related to digital content, audience reach, video posting, and strategic communication, that were shared by Rob Flaherty, the Director of Digital Strategy at the White House, during the Digital.gov event, Digital Strategy at 1600 Pennsylvania Avenue.

Posts by Mara Goldberg

Aug 18, 2021

Social Media

Deep Fakes and Social Media: A Q&A With Alex Cohen

The questions in this post were curated from attendees of the Deep Fakes and Social Media Webinar, hosted by the SocialGov Community of Practice and Digital.gov on May 18, 2021.

Posts by Alex Cohen Posts by Gabrielle Perret

Jun 08, 2021

Artificial Intelligence

Using Chatbots To Improve Customer Experience

Three federal teams showcase their success using chatbots to improve customer satisfaction, increase availability, and empower their users to accomplish tasks faster.

Posts by Ruxi Giura

Apr 07, 2021

Marketing

Five Insider Secrets to Engaging Emails

Engaging readers who receive hundreds of emails a day is not easy, but it starts with the most critical starting point—empathy for their time.

Posts by Victoria Bitzer-Wales Posts by Peter Lenentine Posts by Gabrielle Perret

Feb 26, 2021

When’s the Best Time to Tweet? @USAGovEspanol Experiments with Twitter—A good following on social media is fundamental to USAGov’s goal of getting clear and helpful government information to Spanish speakers around the country. To make sure we’re reaching the right people at the right time with valuable content, our team began to rethink our USAGov en Español Twitter strategy. — via USA.gov

Jul 22, 2020

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