Social Media
Making government more efficient, more open.
Resources on Social Media
Guidelines for Secure Use of Social Media —The use of social media for federal services and interactions is growing tremendously, supported by initiatives from the administration, …
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NARA guidance on Managing Social Media Records —This Bulletin provides high-level record keeping requirements and best practices for capturing records created when federal agencies use …
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Social Media, Web-Based Interactive Technologies, and the Paperwork Reduction Act —Inspired by the goal of promoting flexible and open interactions between federal agencies and the public this memo clarifies when and how …
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Social Media Cyber-Vandalism Toolkit —Guidance on how to respond to cyber-hijacking.
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Improving the Accessibility of Social Media in Government —Government agencies are increasingly using social media to engage with citizens, share information and deliver services more quickly and …
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Federal Social Media Accessibility Toolkit Hackpad —Improving the Accessibility of Social Media for Public Service The following contains the shared document for the development of the Social …
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Guidance for Social Media Providers —GSA welcomes interest from providers that want to offer, for the federal government’s consideration, social media products that are …
Tools and Services
Go.USA.gov —A URL shortener for official government domains.
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U.S. Digital Registry —An inventory of official government social media accounts, mobile websites and apps, as reported and authenticated by federal managers.
Join a Community of Practice
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Federal Communicators Network —We help federal communicators achieve excellence by providing training, opportunities for professional networking, sharing resources and …
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Social Media —SocialGov is the government social media and new digital media community of practice.
News and Events on Social Media
277 posts
Using Chatbots To Improve Customer Experience
Five Insider Secrets to Engaging Emails
When’s the Best Time to Tweet? @USAGovEspanol Experiments with Twitter—A good following on social media is fundamental to USAGov’s goal of getting clear and helpful government information to Spanish speakers around the country. To make sure we’re reaching the right people at the right time with valuable content, our team began to rethink our USAGov en Español Twitter strategy. — via USA.gov
