Photo:Will Sullivan

Will Sullivan

News and Events

52 posts

Trends on Tuesday: 10 Mobile, Government and Tech Trends for 2016

As we move into 2016, here are 10 trends I foresee flourishing around mobile, technology and government: The mobile-majority tipping point in government. Many agencies are already past this point, but as a whole, government websites are still desktop-majority, with 66% of people accessing federal websites via desktop and 34% on mobile. In 2016, the double-digit mobile
Jan 12, 2016

Trends on Tuesday: Mobile-Only U.S. Audiences Grow While Broadband Usage Drops

The Pew Research Center released an interesting report about home Internet usage that revealed broadband usage plateaued in 2013 and, in fact, dropped 3% in 2015. Later in the report, Pew states the growth in mobile-only audiences compensated for the drop in home broadband usage, so the overall number of people with Internet access hasn’t changed
Jan 05, 2016

Trends on Tuesday: Holiday Shopping Sales Show a Move Towards Mobile-First

U.S. shoppers are increasingly using their mobile devices to make purchases during the busiest shopping days: Black Friday and Thanksgiving weekend. According to Custora, online Black Friday sales rose more than 16% compared to last year, and smartphone use rose to more than 36% (up from 30% last year), with iPhones accounting for the lion’s share of
Dec 15, 2015

Trends on Tuesday: Adobe Moves Beyond Flash

Half a decade since Steve Jobs declared war on Adobe Flash and refused to support it on Apple’s mobile and tablet devices, Flash is finally losing its crown as one of the stand-alone products of Adobe. In the announcement, Adobe said, “Flash has played a leading role in bringing new capabilities to the Web. From
Dec 08, 2015

Trends on Tuesday: What Mobile Devices Do People Use to Access Federal Sites?

Mobile users of government websites are growing in double digit percentages and will likely soon become the majority. For some recent internal project research, I dove into some of the federal government-wide analytics looking at mobile usage and found a few interesting tidbits to share: It’s an OS battle of the As. Apple devices slightly
Nov 24, 2015

Trends on Tuesday: Smartphone and Tablet Adoption Grows While Other Digital Devices Slump

Pew released a recent report tracking trends in digital device ownership and found smartphones and tablets have continued to grow in recent years, while other devices have stalled. The big headlines from the report are: Cell phones are now in the hands of more than 92% of U.S. adults, although this trend started to flatten
Nov 17, 2015

Trends on Tuesday: 5 Tips for Designing Touch Interactions

Josh Clark, one of the pioneers of touch Web design, and author of Tapworthy and Designing for Touch, published an excellent article on A List Apart analyzing How We Hold Our Gadgets that has a wealth of data and graphics about this interesting and emerging design challenge. Below are 5 notable lessons from the post: 1. Portrait (vertical) orientation dominates
Nov 10, 2015

Trends on Tuesday: Forecasting the Internet of Things

An industry group tracking the growth and production of the “Internet of Things,” a term given to Internet-connected devices and accessories, is predicting that growth will slow over the next 6 months, but then surge 3 times as fast, over the following year. The research was organized by the IoT M2M Council, which is made
Nov 03, 2015

Trends on Tuesday: Users Spend Most of Their Time in Social Apps

ComScore released a new 2015 U.S. Mobile App report tracking native mobile app usage among adults over 18 years old, and it reinforced a lot of the trends we’ve been reporting on DigitalGov. Quartz succinctly summarized the report with the headline: “You really only use three apps on your phone.” The report clearly pointed out that Americans spend
Oct 27, 2015

Trends on Tuesday: Focus on Mobile Performance to Provide Better Mobile Moments

The New York Times recently published a report evaluating the cost of mobile ads on news websites and found that on many of the major sites, the ads were taking as much bandwidth and time as the content (if not more, in some cases). This comes after the recent hubub over Apple starting to allow
Oct 20, 2015

Trends on Tuesday: Content is King for Mobile Apps

Yahoo’s mobile analytics service, Flurry, released a new and provocative report about mobile apps versus mobile browser usage, in which they found audiences are spending almost an hour more with their mobile phones than last year. They also discussed the importance of how “content is king” in mobile apps. The top mobile app categories
Sep 22, 2015

Trends on Tuesday: The Mobile Internet is Dead. Long Live the Mobile Internet.

Benedict Evans, a leading mobile analyst with the Silicon Valley venture capital firm Andreessen Horowitz, published a provocative post last week about the death of the mobile Internet. He details the history of the mobile Web and posits that the mobile Internet is the Internet now. The desktop version of the Internet audience is smaller
Sep 15, 2015

Trends on Tuesday: Prepare for ‘Mobilegeddon’ II—Interstitial App Ads

Google has announced a second wave of ‘Mobilegeddon’ search penalties for websites using mobile app install interstitials. Beginning November 1st, mobile app Web pages that use large app install interstitials to hide content from the users will be downgraded in search results for not being mobile-friendly. These are the kind of pop-ups you get when you
Sep 08, 2015

Trends on Tuesday: Mobile Messaging and Social App Research Released

On DigitalGov, we frequently talk about some of the most popular app experiences, and research almost always shows that mobile messaging and social apps are the most frequently used. Pew Research released a new report specifically about
Sep 01, 2015

Trends on Tuesday: Web Standards Advocate Advises Adaptive Web Design for Government Sites

This August, Aaron Gustafson, Web Standards Advocate at Microsoft, industry thought leader and speaker, and an author who wrote a leading book on adaptive web design, spoke to the government tech community at the U.S. General Services Administration
Aug 25, 2015

Trends on Tuesday: The Rise in “Mobile Addicts”

Yahoo’s mobile analytics division, Flurry, released an interesting report, in July, comparing mobile usage among three distinct types of users around the world based on how frequently they launch mobile applications each day: Regular Users, Super Users and Mobile Addicts. According to Flurry, of
Aug 18, 2015

Trends on Tuesday: The Impact of ‘Mobilegeddon’ on Non Mobile-Friendly Sites

Adobe released its quarterly Adobe Digital Index report this month, which showed websites that aren’t mobile optimized are seeing more than double-digit drops in traffic from Google’s organic search referrals. This is after the leading search engine announced it would start penalizing websites, after April 21st, that weren’t optimized for mobile—also called “Mobilegeddon.” Microsoft’s Bing search engine also
Aug 11, 2015

Trends on Tuesday: Mobile Web Audiences Abandon Sites with Interstitial Ads

David Morell, a software engineer with Google, posted an interesting case study from the tech giant, sharing data about how users interacted with interstitials (ie webpages displayed before or after an expected content page) on their website. Their analysis showed that 69% of users completely abandoned the page and their original intent after being shown an interstitial. Interstitials take many
Aug 04, 2015

Trends on Tuesday: People Over 55 Soon to Be Mobile-Majority Users

In July, comScore released a research paper, The Global Mobile Report: How Multi-Platform Audiences & Engagement Compare in the U.S., Canada, UK and Beyond, covering a lot of areas from smartphone penetration to Android vs. Apple preferences.
Jul 28, 2015

Trends on Tuesday: GOV.UK Weighs in on Mobile User Habits

England’s Government Digital Service (similar to our own U.S. Digital Services and 18F) did a study of how content on their websites is consumed on mobile and non-mobile devices and learned several key points for a future-focused and
Jul 21, 2015