User Centered Design

Join Digital.gov’s Web Managers Community as they host a discussion with panelists from the Lab at OPM, National Institutes of Health, Navy Bureau of Medicine and Surgery, and Presidential Innovation Fellows. The panel will discuss how to align culture and digital strategy to build better digital services.

Alex Glade

A 3-day remote summit covering User Experience (UX) management in the government.

Jean Fox

Words make digital experiences human-centered, and require just as much thought as the branding and code. As federal agencies strive to use human-centered design, they need to remember that words and design work together. See how interfaces rely on language, and how your writing can make or break an experience. Learn principles for UX writing that anyone who works on digital products can apply to their own work.

Katherine Spivey

Andy Welfle

Building a User-Centered Data Strategy

Building a User-Centered Data Strategy—Developing a data strategy is challenging, but 18F can help agencies with the process of creating an effective one. Our principles of user-centered design, agile, and iterative delivery can increase an agency’s chance for success in using data more effectively. — via 18F

Apr 01, 2021

Privacy

How login.gov incorporated human centered design and continuous discovery into their product development process to improve the user experience.

Julia Elman

Mar 02, 2021

Learn how journey maps and service blueprints help teams better understand how people really use our sites and services to do what they need to do.

Watch Video

Dan Williams

Norah Maki

Join the U.S. Web Design System team as we look at what’s in our latest release: USWDS 2.10.0!

Watch Video

Dan Williams

Join U.S. Web Design System Product Lead, Dan Williams, to hear about what’s next for the design system as we come to the end of 2020.

Watch Video

Dan Williams

Learn how federal agencies can leverage The Opportunity Project’s adaptable toolkit to engage cross-sector collaborators and rapidly prototype digital products powered by federal open data.

Watch Video

Join U.S. Web Design System Product Lead, Dan Williams, as we talk about the design system and answer your questions.

Watch Video

Dan Williams

Suran De Silva

Watch U.S. Web Design System Product Lead, Dan Williams, as he talks about the design system and answers participant questions.

Watch Video

Dan Williams

This talk will offer insights and tips on how to best design and translate surveys and other government materials aimed at reaching non-English speaking members of the public.

Watch Video

In part two of this multi-part YouTube Live series, learn how User-centered design is a practice honed by the American tech industry

Watch Video

Collaborating for Better Design, Technology, and User Experience

Overview of initiatives across Federal government that focus on IT design, development and accessibility.

John Sullivan

Aug 30, 2018

The U.S. Web Design System team will show you how to get started with USWDS 2.0: how to set up your project colors, fonts, and more.

Finding Usability Testers: Tips from an Army Recruiter

An Army recruiter shares how her training in the Army has helped in her approach to usability testing, and gives a peek inside how usability testing works for USAJOBS.gov at the Office of Personnel Management (OPM).

Meghan Lazier

Sep 28, 2017

VA Innovators Network Program: Ahead of the Curve in Healthcare Innovation

VA Innovators Network Program Selected as FedHealth IT Innovation Award Winner This month, FedHealth IT announced that the U.S. Department of Veterans Affairs Innovators Network Program was selected as a 2017 recipient of the FedHealthIT Innovation Award. FedHealth IT recognized 25 Federal Health

VA Center for Innovation

Jun 30, 2017

Engineering the Chaski Relay: A Touchscreen Game at the National Museum of the American Indian

The interactive team at the National Museum of the American Indian saw the chaski story as as a candidate for interactivity and gamification, and an opportunity to bring additional engagement to the museum gallery. With a more focused idea and funding from the Electronic Software Association, the team set out on prototyping and development.

Benjamin Bloom

Mar 31, 2017

Presenting Online Data to Wide-Ranging User Communities

Presenting data online that will serve a wide range of users can be challenging. It requires an understanding of the target users’ needs, interests, and familiarity with the use of data handling tools. This challenge can be especially daunting for government websites that present data for use by the general public. The audience for such

Rhonda A. Pretlow

Mar 20, 2017

Writing for the Web Is Easy. Writing for Users Is Not.

We all do it. Whether on Twitter, Facebook, or the comment section on a news article, it’s easy to get our writing on the internet. Many of us have personal websites or contribute to blogs. We work at organizations with content management systems that allow us to publish pages with a single button click. The

Chris Goranson

Emileigh Barnes

Phoebe Espiritu

Nov 07, 2016

User Centered Design

News and Events on User Centered Design

Digital Meets Culture: Getting Your Culture in Line With Your Digital Strategy

2021 User Experience Summit

Plain Language Webinar: Using Words to Build Better Digital Experiences

Building a User-Centered Data Strategy

USWDS Monthly Call - January 2021

USWDS Monthly Call - December 2020

USWDS Monthly Call - November 2020

Federal Crowdsourcing Webinar Series, Episode 14: Putting Open Data to Work for America’s Communities

USWDS Monthly Call - August 2020

USWDS Monthly Call - Color Tokens Update

Survey Translation and the Inclusion of End Users in the Process

American Tech Series, Part Two: Advancing User-centric Design in Government

Collaborating for Better Design, Technology, and User Experience

Getting Started with USWDS 2.0

Finding Usability Testers: Tips from an Army Recruiter

VA Innovators Network Program: Ahead of the Curve in Healthcare Innovation

Engineering the Chaski Relay: A Touchscreen Game at the National Museum of the American Indian

Presenting Online Data to Wide-Ranging User Communities

Writing for the Web Is Easy. Writing for Users Is Not.