Digital.gov

Creating a New Way for People To Discover Government Benefits

Creating a New Way for People To Discover Government Benefits—To make it even easier for everyone to find services and benefits without needing to understand government structure, we’re developing a new digital tool in partnership with 10x, GSA’s incremental technology fund. BEARS, the Benefits Eligibility Awareness Resource Service, is an important step forward in providing an integrated, simple solution for federal benefits to improve the customer experience and will eventually cover all federal benefits from all agencies.— via USA.gov

Mar 15, 2022

Tips to help you improve access to your non-English digital content.

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Ammie Farraj Feijoo

Laura Godfrey

Michael Mulé

In this talk, we’ll focus on content creation and how accessibility supports multilingual work.

Watch Video

Laura Godfrey

Wendy A F G Stengel

Willa Armstrong

How the Census Bureau provided language assistance in 59 non-English languages for the 2020 Census.

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Jason Kopp

Jennifer Kim

Laura Godfrey

Marisa Hotchkiss

In this workshop, we will show how USAGov en Español collects and analyzes data from across several social media channels and the USAGov Contact Center to design and improve content and outreach strategies.

Watch Video

Andres Quinones

Fabiola Herrera

Laura Godfrey

This talk will offer insights and tips on how to best design and translate surveys and other government materials aimed at reaching non-English speaking members of the public.

Watch Video

Kathleen Kephart

Laura Godfrey

Mikelyn Meyers

Patricia Goerman

With the sharp improvement in machine translation quality, the variety of government use cases for this technology has evolved.

Watch Video

Beth Flaherty

Laura Godfrey

Designing for Translation

Learn simple planning steps to successfully translate content into multiple languages.

Laura Godfrey

Dec 20, 2018

The federal Plain Language community is holding their first all-day summit in Washington D.C., and you’re invited!

Watch Video

Anne Meeker

Donna Garland

Eric Kanter

Ginny Redish

Joe Kimble

Jonathan Rubin

Katherine Spivey

Katina Stapleton

Laura Godfrey

Meredith Larson

Join the Multilingual and Video Production Pros Communities of Practice for a talk about a video the CFPB created, for a Spanish speaking audience.

Watch Video

Bryce Spivey

Laura Godfrey

Using Journey Mapping to Streamline Processes Across Agencies

How one team used journey mapping to improve the customer experience for newly naturalized citizens attempting to travel abroad.

Laura Godfrey

Feb 05, 2018

This event will provide concrete tips and examples of how to reach more Spanish speakers needing and looking for government information through social media

Watch Video

Edgardo Morales

Laura Godfrey

Leilani Martinez

The USAGov Bilingual Style Guide Is Now Online!

About a year and a half ago, the Federal Citizen Information Center—today called USAGov—embarked on a very ambitious task: integrating our content operations. We blurred lines that defined silos and adopted a bilingual content approach to offer a more consistent experience, regardless of language preference or point of access to our information. See more about

Laura Godfrey

Apr 14, 2016

Cross-Agency Collaboration Is the Key to Reaching Millions

This story begins with a post about reverse mortgages, but don’t worry: we won’t go into the world of complex home loans. Rather, this is a story about how one federal agency is partnering with another to amplify its content and reach millions of people online—and why more agencies should do the same. Many federal

Laura Godfrey

Apr 27, 2015

Tips to help you improve access to your non-English digital content.

Watch Video

Ammie Farraj Feijoo

Laura Godfrey

Michael Mulé

In this talk, we’ll focus on content creation and how accessibility supports multilingual work.

Watch Video

Laura Godfrey

Wendy A F G Stengel

Willa Armstrong

How the Census Bureau provided language assistance in 59 non-English languages for the 2020 Census.

Watch Video

Jason Kopp

Jennifer Kim

Laura Godfrey

Marisa Hotchkiss

In this workshop, we will show how USAGov en Español collects and analyzes data from across several social media channels and the USAGov Contact Center to design and improve content and outreach strategies.

Watch Video

Andres Quinones

Fabiola Herrera

Laura Godfrey

This talk will offer insights and tips on how to best design and translate surveys and other government materials aimed at reaching non-English speaking members of the public.

Watch Video

Kathleen Kephart

Laura Godfrey

Mikelyn Meyers

Patricia Goerman

With the sharp improvement in machine translation quality, the variety of government use cases for this technology has evolved.

Watch Video

Beth Flaherty

Laura Godfrey

The federal Plain Language community is holding their first all-day summit in Washington D.C., and you’re invited!

Watch Video

Anne Meeker

Donna Garland

Eric Kanter

Ginny Redish

Joe Kimble

Jonathan Rubin

Katherine Spivey

Katina Stapleton

Laura Godfrey

Meredith Larson

Join the Multilingual and Video Production Pros Communities of Practice for a talk about a video the CFPB created, for a Spanish speaking audience.

Watch Video

Bryce Spivey

Laura Godfrey

This event will provide concrete tips and examples of how to reach more Spanish speakers needing and looking for government information through social media

Watch Video

Edgardo Morales

Laura Godfrey

Leilani Martinez

Laura Godfrey

Latest Content by Laura Godfrey

Creating a New Way for People To Discover Government Benefits

Language Connections: Tips to Create, Maintain, and Present Non-English Digital Content

Practical Tips for Accessible Content and Multilingual Websites

2020 Census Language Support in 59 Non-English Languages

How USAGov en Español Uses Quantitative and Qualitative Data to Meet the Needs of Its Audience

Survey Translation and the Inclusion of End Users in the Process

Using Neural Machine Translation for Multilingual Communication

Designing for Translation

Plain Language Summit 2018

Creating Videos in Languages Other Than English

Using Journey Mapping to Streamline Processes Across Agencies

The USAGov Bilingual Style Guide Is Now Online!

Cross-Agency Collaboration Is the Key to Reaching Millions

Latest Content by Laura Godfrey

Language Connections: Tips to Create, Maintain, and Present Non-English Digital Content

Practical Tips for Accessible Content and Multilingual Websites

2020 Census Language Support in 59 Non-English Languages

How USAGov en Español Uses Quantitative and Qualitative Data to Meet the Needs of Its Audience

Survey Translation and the Inclusion of End Users in the Process

Using Neural Machine Translation for Multilingual Communication

Plain Language Summit 2018

Creating Videos in Languages Other Than English