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Laura Godfrey

GSA | Washington, DC

With close to 20 years of experience in the digital space, Laura Godfrey is the Agency Partnerships and Multilingual Community of Practice lead in USAGov, which is part of the Technology Transformation Services here at GSA. Prior to working for the U.S. government, she worked in the private and international sectors. Laura has a B.A. in Communications from the University of Maryland, advanced classical music studies at the Conservatorio de Música Gilardo Gilardi in Buenos Aires, Argentina, and is a member of the North American Academy of the Spanish Language.

https://www.usa.gov/

News and Events

Creating a New Way for People To Discover Government Benefits

Creating a New Way for People To Discover Government Benefits—To make it even easier for everyone to find services and benefits without needing to understand government structure, we’re developing a new digital tool in partnership with 10x, GSA’s incremental technology fund. BEARS, the Benefits Eligibility Awareness Resource Service, is an important step forward in providing an integrated, simple solution for federal benefits to improve the customer experience and will eventually cover all federal benefits from all agencies. — via USA.gov

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Mar 15, 2022

The USAGov Bilingual Style Guide Is Now Online!

About a year and a half ago, the Federal Citizen Information Center—today called USAGov—embarked on a very ambitious task: integrating our content operations. We blurred lines that defined silos and adopted a bilingual content approach to offer a more consistent experience, regardless of language preference or point of access to our information. See more about
Apr 14, 2016

Cross-Agency Collaboration Is the Key to Reaching Millions

This story begins with a post about reverse mortgages, but don’t worry: we won’t go into the world of complex home loans. Rather, this is a story about how one federal agency is partnering with another to amplify its content and reach millions of people online—and why more agencies should do the same. Many federal
Apr 27, 2015