Multilingual & Web Content
Language Connections: Tips to Create, Maintain, and Present Non-English Digital Content
Tips to help you improve access to your non-English digital content.
Ammie Farraj Feijoo
GSA | Washington, DC
ammie.farrajfeijoo@gsa.gov
Ammie is the implementation lead for 21st Century IDEA at GSA’s Technology Transformation Services.
News and Events
Celebrating Digital.gov Communities: 2021 in Review
Happenings, milestones, and data points from the past year.
USWDS
USWDS & Accessibility: Creating More Inclusive Federal Websites
How does USWDS address accessibility? Join us as we share tips and tools for addressing accessibility throughout the lifecycle!
USWDS
USWDS Monthly Call - April 2021
Join the U.S. Web Design System team as they answer the crucial question, “Why use the design system?”
Video
How Chatbots Can Improve Customer Experience
Come see how various agencies have successfully deployed chatbots/AI to interact with the public and foster collaboration between teams!
This Week's IDEA
Measure Performance to Make Continuous Improvements
This week, we’re exploring what it means to measure performance, and we’re taking a look at how listening to customers is the best way to continuously improve websites and digital services.
This Week’s IDEA
Who’s on Your Digital Dream Team?
This week, we’re exploring what it means to establish effective governance, and looking at ways to clarify and fill the roles of all the players on your team.
This Week's IDEA
Promote Continuity to Better Support Customer Journeys
This week, we’re exploring what it means to promote continuity, and we’re taking a look at ways to use service design to deliver a great experience.
This Week's IDEA
Listen to Customers by Asking the Right Questions
This week, we’re exploring what it means to listen, and we’re taking a look at ways to use feedback to drive continuous improvement.
This Week's IDEA
Spring Cleaning Tips for Web Content
This week, we’re providing a few tips for tidying up redundant, outdated, and trivial content.
This Week's IDEA
Adopting the USWDS, One Step at a Time
The U.S. Web Design System is key to new website standards
Website standards
GSA officially released the ‘website standards’ referenced in Section 3(e) of 21st Century IDEA. The U.S. Web Design System (USWDS) is key to new website standards. — via General Services Administration
USWDS Maturity Model
The U.S. Web Design System released a maturity model to help you adopt the design system incrementally as you design and build better digital experiences for the American public — via U.S. Web Design System
This Week's IDEA
Building the Elements That Earn Trust
This week, we’d like to talk about trust, and the elements that go into building trust with people who are using our services.
This Week's IDEA
Let’s Talk 21st Century IDEA
We are starting a new blog post series on 21st Century IDEA that’ll break down one essential topic and point to guidance to start running with it.
