Photo:Ammie Farraj Feijoo

Ammie Farraj Feijoo

GSA | Washington, DC
ammie.farrajfeijoo@gsa.gov

Ammie is the implementation lead for 21st Century IDEA at GSA’s Technology Transformation Services.

News and Events

Video

How Chatbots Can Improve Customer Experience

Chatbots are a must-have in our customer experience strategy.
Feb 23, 2021
This Week's IDEA

Measure Performance to Make Continuous Improvements

Listening to customers is the best way to improve websites and digital services.
Aug 04, 2020
351 views
This Week’s IDEA

Who’s on Your Digital Dream Team?

Getting the right skills, talent, leadership, and support in place to build winning digital tools and services
May 27, 2020
272 views
This Week's IDEA

Promote Continuity to Better Support Customer Journeys

Using service design to focus on "how it works"
May 12, 2020
197 views
This Week's IDEA

Listen to Customers by Asking the Right Questions

Four Questions to Help Discover What Customers Want and Need
Apr 20, 2020
219 views
This Week's IDEA

Spring Cleaning Tips for Web Content

Three tips to tidy up the content on federal websites
Apr 07, 2020
346 views
This Week's IDEA

Adopting the USWDS, One Step at a Time

The U.S. Web Design System is key to new website standards
Jan 30, 2020
341 views
General Services Administrationlogo

GSA officially released the ‘website standards’ referenced in Section 3(e) of 21st Century IDEA. The U.S. Web Design System (USWDS) is key to new website standards. — via General Services Administration

Jan 23, 2020

U.S. Web Design Systemlogo

The U.S. Web Design System released a maturity model to help you adopt the design system incrementally as you design and build better digital experiences for the American public — via U.S. Web Design System

Dec 19, 2019

This Week's IDEA

Building the Elements That Earn Trust

Let’s talk about the elements that go into building trust with people who are using our services.
Nov 18, 2019
129 views
This Week's IDEA

Let’s Talk 21st Century IDEA

We are starting a new blog post series on 21st Century IDEA that’ll break down one essential topic and point to guidance to start running with it.
Nov 04, 2019