Video
How Chatbots Can Improve Customer Experience
Come see how various agencies have successfully deployed chatbots/AI to interact with the public and foster collaboration between teams!
Marietta Jelks
Marietta Jelks is the program manager of the Consumer Action Handbook and the Spanish version Guia del Consumidor in the Federal Citizen Information Center (FCIC). Besides managing this yearly guide on consumer issues and advice, she is also the consumer and money content manager for USA.gov and appears in the USA.gov web-series 'Ask Marietta' where she answers questions from the public on consumer issues, scams, and frauds.
News and Events
Press or Say 1: USAGov Expands Its Use of Interactive Voice Response
In 2019, USA.gov received nearly half a million calls! Read about how they expanded their use of interactive voice response to better serve citizens and maximize their resources. — via USA.gov
Video
American Tech Series, Part Two: Advancing User-centric Design in Government
In part two of this multi-part YouTube Live series, learn how User-centered design is a practice honed by the American tech industry
Consumer Action Handbook – Usability Case Study
The annual Consumer Action Handbook, from GSA, is a guide to making smarter decisions with your money. In both its print and online formats, it includes a compilation of buying tips from across government agencies, updates on the latest scams, and a robust consumer contact directory. But the most popular part of the book is the
