Come see how various agencies have successfully deployed chatbots/AI to interact with the public and foster collaboration between teams!
Watch Video
2021
Marietta Jelks
Latest Content by Marietta Jelks
Press or Say 1: USAGov Expands Its Use of Interactive Voice Response
In 2019, USA.gov received nearly half a million calls! Read about how they expanded their use of interactive voice response to better serve citizens and maximize their resources.— via USA.gov
In part two of this multi-part YouTube Live series, learn how User-centered design is a practice honed by the American tech industry
Watch Video
2019
Consumer Action Handbook – Usability Case Study
The Consumer Action Handbook is a guide to making smarter decisions with your money. It’s print and online formats, available in English and Spanish, include a compilation of buying tips from across government agencies, updates on the latest scams, and a robust consumer contact directory.
Latest Content by Marietta Jelks
Come see how various agencies have successfully deployed chatbots/AI to interact with the public and foster collaboration between teams!
Watch Video
2021
In part two of this multi-part YouTube Live series, learn how User-centered design is a practice honed by the American tech industry
Watch Video
2019
