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Guidance on building better digital services in government
Marietta Jelks is the program manager of the Consumer Action Handbook and the Spanish version Guia del Consumidor in the Federal Citizen Information Center (FCIC). Besides managing this yearly guide on consumer issues and advice, she is also the consumer and money content manager for USA.gov and appears in the USA.gov web-series 'Ask Marietta' where she answers questions from the public on consumer issues, scams, and frauds.
Hosted by Digital.gov and the Web Content Managers Community of Practice
In 2019, USA.gov received nearly half a million calls! Read about how they expanded their use of interactive voice response to better serve citizens and maximize their resources. — via USA.gov
Hosted by Digital.gov and the PIF
Digital.gov
An official website of the U.S. General Services Administration
