User Centered Design

GSA Celebrates the 10th Anniversary of the Presidential Innovation Fellows (PIF) Program

GSA Celebrates the 10th Anniversary of the Presidential Innovation Fellows (PIF) Program—Since 2012, over 200 Presidential Innovation Fellows have supported initiatives at more than 50 agencies, providing expert advice in specialized disciplines such as artificial intelligence, data strategy, product management, human-centered design, software development, and digital strategy. These efforts have enhanced agencies’ abilities to provide the best customer experience for their stakeholders and the public. The PIF program plans to celebrate the anniversary over the next year with activities to highlight the program’s impact and community since it launched. — via General Services Administration

Aug 23, 2022

What Agile Looks Like at the Office of Natural Resources Revenue

What Agile Looks Like at the Office of Natural Resources Revenue—Agile at the Office of Natural Resources Revenue (ONRR) started with 18F. They reflect on where they are today, five years later. — via DOI Revenue Data

Jul 14, 2022

Content Design for beta.ADA.gov: Writing for Action and Flexibility

Content Design for beta.ADA.gov: Writing for Action and Flexibility—18F worked with a team at the Department of Justice to redesign ADA.gov. They helped them launch beta.ada.gov, and designed new content for some of the most sought-after ADA topics. — via 18F

Jul 13, 2022

Strategy

Digital Meets Culture: Getting Your Culture in Line With Your Digital Strategy

Learn how digital service teams in government navigate through the currents of organizational culture and implement change at their agencies.

Ruxi Giura

Sep 28, 2021

Building a User-Centered Data Strategy

Building a User-Centered Data Strategy—Developing a data strategy is challenging, but 18F can help agencies with the process of creating an effective one. Our principles of user-centered design, agile, and iterative delivery can increase an agency’s chance for success in using data more effectively. — via 18F

Apr 01, 2021

Privacy

How login.gov incorporated human centered design and continuous discovery into their product development process to improve the user experience.

Julia Elman

Mar 02, 2021

USWDS

USWDS Monthly Call - January 2021

Learn how journey maps and service blueprints help teams better understand how people really use our sites and services to do what they need to do.

Dan Williams

Norah Maki

Jan 21, 2021

USWDS

USWDS Monthly Call - December 2020

Join the U.S. Web Design System team as we look at what’s in our latest release: USWDS 2.10.0!

Dan Williams

Dec 17, 2020

USWDS

USWDS Monthly Call - November 2020

Join U.S. Web Design System Product Lead, Dan Williams, to hear about what’s next for the design system as we come to the end of 2020.

Dan Williams

Nov 19, 2020

USWDS

USWDS Monthly Call - October 2020

In this talk, we will uncover some of these tricks, and show what we all can do to assure that deceptive design patterns stay out of the sites we build.

Dan Williams

Ron Bronson

Oct 15, 2020

Video

USWDS Monthly Call - September 2020

Join U.S. Web Design System Product Lead, Dan Williams, as we talk about the three new components for the design system.

Dan Williams

James Mejia

Sep 17, 2020

Federal Crowdsourcing

Federal Crowdsourcing Webinar Series, Episode 14: Putting Open Data to Work for America’s Communities

Learn how federal agencies can leverage The Opportunity Project’s adaptable toolkit to engage cross-sector collaborators and rapidly prototype digital products powered by federal open data.

Sep 15, 2020

Video

USWDS Monthly Call - August 2020

Join U.S. Web Design System Product Lead, Dan Williams, as we talk about the design system and answer your questions.

Dan Williams

Suran De Silva

Aug 20, 2020

Video

USWDS Monthly Call - Easing into the Design System

Join U.S. Web Design System Product Lead, Dan Williams, as we talk about the design system and answer your questions.

Dan Williams

Apr 16, 2020

Video

USWDS Monthly Call - Color Tokens Update

Watch U.S. Web Design System Product Lead, Dan Williams, as he talks about the design system and answers participant questions.

Dan Williams

Mar 19, 2020

Video

Survey Translation and the Inclusion of End Users in the Process

This talk will offer insights and tips on how to best design and translate surveys and other government materials aimed at reaching non-English speaking members of the public.

Kathleen Kephart