User Centered Design
Tools and Services
OPM Labs —A team of designers with diverse backgrounds that help agencies address complex challenges and build human-centered design capacity across …
News and Events on User Centered Design
46 posts
Video
USWDS Monthly Call - Easing into the Design System
Join U.S. Web Design System Product Lead, Dan Williams, as we talk about the design system and answer your questions.
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USWDS Monthly Call - Color Tokens Update
Watch U.S. Web Design System Product Lead, Dan Williams, as he talks and answers questions about the design system.
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Survey Translation and the Inclusion of End Users in the Process
Experiences from the U.S. Census Bureau
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USWDS Monthly Call: Website Standards Panel Discussion
Join U.S. Web Design System Product Lead, Dan Williams, as we talk about the design system and answer your questions.
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American Tech Series, Part Two: Advancing User-centric Design in Government
In part two of this multi-part YouTube Live series, learn how User-centered design is a practice honed by the American tech industry
Collaborating for Better Design, Technology, and User Experience
Overview of initiatives across Federal government that focus on IT design, development and accessibility.
Finding Usability Testers: Tips from an Army Recruiter
An Army recruiter shares how her training in the Army has helped in her approach to usability testing, and gives a peek inside how usability testing works for USAJOBS.gov at the Office of Personnel Management (OPM).
Managing Custom Software Development in Government When You’re Not a Software Engineer
As custom software development becomes integral to accomplishing any program’s mission, many managers in government find themselves faced with handling the unfamiliar: overseeing the design and implementation of a digital product that is functional, user-friendly, and necessary for realizing your program’s mission.
Vets.gov: A Modern Software Development Environment in Government
When people think of government software, they often think of COBOL and PowerBuilder 5, with manual software deploys every three to six months on a fixed number of machines in a government-run data center. This perception is sometimes justified, but sometimes entirely wrong. Regardless, the perception makes many developers reluctant to work for the government
VA Innovators Network Program: Ahead of the Curve in Healthcare Innovation
VA Innovators Network Program Selected as FedHealth IT Innovation Award Winner This month, FedHealth IT announced that the U.S. Department of Veterans Affairs Innovators Network Program was selected as a 2017 recipient of the FedHealthIT Innovation Award. FedHealth IT recognized 25 Federal Health
Improving Customer Experience with Digital Personas
Keeping the customer’s needs front and center is important when developing new digital tools. We recently developed a set of user personas as part of our work to establish a more robust—and data informed—understanding of the individuals that engage digitally with the National Archives (NARA). User personas are fictional, but realistic representations of key audience
Fractal and Federalist Join the U.S. Web Design Standards
We’ve recently added two powerful tools to the U.S. Web Design Standards development workflow that allow us to preview, test, and publish the Standards code more quickly and easily. Fractal Fractal is a powerful and flexible framework for building interactive component libraries. It’s similar to Jekyll (which we use to publish the Standards site) in
The New FEC.gov
Last week, the Federal Election Commission (FEC) unveiled their new website at FEC.gov. This new site is the result of a years-long collaboration with GSA’s 18F and features completely revamped tools for exploring campaign finance data. It provides user-centered content for understanding the reporting and compliance requirements for people participating in federal elections, redesigned tools
Want to Expand Your Innovation Base? Dive In, Run a Challenge, and Listen to Your Customers
The Office of the National Coordinator (ONC) is a small agency in the Department of Health and Human Services (HHS) whose mission is to increase the interoperability and use of electronic health records and health IT. We don’t have the funding and personnel of larger agencies, and, for the most part, this is fine. The
