Latest content by Tim Lowden
Web Analytics: Why the Users Metric Just Got More Complicated
A look at how the new Safari policy will alter your web analytics benchmarks.
DAP Learning Series: Creating Goals and Conversions
DAP Learning Series: Writing Custom JavaScript for Tag Managers
DAP Learning Series: An Introduction to the Basics, Session II
DAP Learning Series: Analytics and Accessibility
DAP Learning Series: Using the Search Console
DAP Learning Series: Advanced Concepts
DAP Learning Series: Creating Your Own Campaign URL Builder
DAP Learning Series: A Deep Dive into Analytics Events
DAP Learning Series: An Introduction to the Basics, Session I
DAP Learning Series: Visualizing Analytics Data, Part 2
User experience (UX) vs. customer experience (CX): What’s the dif?
“User Experience” and “Customer Experience.” They sound pretty similar, right? Well, here at the Office of Citizen Services and Innovative Technologies, we look at it like this: User Experience (UX) deals with people interacting with your product and the experience they receive from that interaction. UX is measured with metrics like: success rate, error rate,