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Guidance on building better digital services in government
User experience involves every interaction a user has with an agency.
452 posts
Learn how we used GitHub to conduct a card sort and tree testing to improve the information architecture for onrr.gov.
A summary of Cynthia Baur’s keynote at the 2021 Plain Language Summit.
An overview of the presentation by Danielle Nagele of NOAA at the 2021 Plain Language Summit. Learn how she and her team used feedback to decrease confusion and increase impact.
Learn how digital service teams in government navigate through the currents of organizational culture and implement change at their agencies.
Learn about the U.S. Geological Survey’s Usability Collaboration Area in this short interview with the group’s organizer.
How co-production methods increase the usefulness of scientific results, products, and tools
A User-Centered Approach: Simplicity and Complexity in a Homepage Graphic—UX interns go through the redesign and testing process of a homepage graphic to communicate the scope the site.
Making It Easier for People to Find Federal Agencies—Finding contact information for a federal department or agency is a top task at USA.gov and USAGov en Español. Our A-Z Index of U.S. Government Departments and Agencies directory is a popular feature and the result of many years of user testing and website user metrics.— via USA.gov
Are you a Digital.gov Community of Practice (CoP) lead? Find yourself participating in a CoP discussion and wondering what else you can do? We’ve got some suggestions.
How login.gov incorporated human centered design and continuous discovery into their product development process to improve the user experience.
Join us as virtual presenters for the 2021 Government UX Summit in June! This is a great opportunity to hone your UX skills with the best and brightest user experience researchers and designers from across the government.
Digital.gov
An official website of the U.S. General Services Administration
