User Experience

How Testing Your Documents Can Improve Plain Language Compliance

Come work with Dr. Ginny Redish and learn three techniques for quick, easy ways to test documents’ usability.

Wednesday, April 14, 2021 2:00 PM – 3:30 PM ET

Hosted by and the Plain Language Community of Practice

View the slides (PDF, 13.9 MB, 51 pages)

Have you ever wondered whether people will be able to understand and use your letters, notices, fact sheets, or other documents? Usability testing isn’t only for websites. Come work with Dr. Ginny Redish and learn three techniques for quick and easy ways to test documents’ usability: paraphrase, plus/minus, and task-based.

Use these techniques to avoid the problems and costs of confused readers, turned-off readers, too many phone calls, and even more serious consequences for both your audiences and your agency.

At the end of this 90-minute webinar with demonstrations, you will be able to

  • test documents with each of three techniques;
  • know that you can use these techniques in person, with remote in person technology, and by phone; and
  • choose which technique is right for your situation and adapt it to your needs.


The Plain Language Action and Information Network (PLAIN) is a group of federal employees from different agencies and specialties who support the use of clear communication in government writing. Join the Community of Practice.

In this talk

Originally posted by Ginny Redish on Apr 14, 2021
Originally posted by Katherine Spivey on Apr 14, 2021

GSA | Washington D.C.