Bringing Our Human(ity) to Work: 5 Ingredients for a Delightful Town Hall
How to design impactful and engaging Town Hall or large group meetings.
Blogs
Government teams are improving digital experiences every day. Gain insights from their stories, case studies, and innovations.
Mapping of WCAG 2.0 to Functional Performance Criteria
Mapping of WCAG 2.0 to Functional Performance Criteria — See how specific disabilities may be impacted by not following accessible guidelines.— via Section508.gov
DAP Learning Series
Shifting Your Metrics Mindset
In this session, we’ll discuss the classic suite of “marketing metrics” vs what’s more important to us in government “content-based metrics”.
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2020
Building Trust in a Public Health Crisis
Building Trust in a Public Health Crisis—Lately, the 18F content team has been thinking about how to communicate well in a crisis—providing clear, understandable content is especially important. Content strategy practices that focus on the needs of the user are essential to earning the trust of the public. Here, we will explain how to embody those qualities on the web in user-centered ways.— via 18F
Highlights from the Air Force Materiel Command & 18F partnership and the importance of organizational structure, roles of the core team, and user outreach for military and government DevOps.
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2020
See how our Office of Strategic Communication used A/B testing to resolve a difference of opinion within a cross-functional design team.
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2020
Intro to GitHub for Content Creation with Malaika Carpenter
Intro to GitHub for Content Creation with Malaika Carpenter — In this live training, Content Strategy and Design Specialist for GSA’s Technology Transformation Services (TTS), Malaika Carpenter, breaks down how to use GitHub into easy, practical steps and demonstrates ways to use this tool to create, manage and publish website content.— via Digital.gov
"Diga o marque 2": USAGov en Español’s New Approach to Interactive Voice Response
"Diga o marque 2": USAGov en Español’s New Approach to Interactive Voice Response—USAGov receives and responds to questions directly from the public in many ways: through social media, on page surveys on USA.gov and USAGov en Español, and through chats and calls. One powerful tool in the USAGov toolbelt is our interactive voice response (IVR) system in both English and Spanish through the USAGov Contact Center.— via USA.gov
Making .gov More Secure by Default
Making .gov More Secure by Default — The DotGov Program announces its intent to preload the .gov top-level domain in order to protect .gov site visitors.— via DotGov Registry
The June 2020 USWDS monthly focused on the design system and design modernization with guest speakers from 18F. Dan Williams, USWDS product lead, led the call and facilitated a live question and answer session with event attendees.
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2020
How the Census Bureau provided language assistance in 59 non-English languages for the 2020 Census.
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2020
Participants will have the opportunity to virtually interact with top Federal CIOs, and discuss career development, leadership, and best practices on developing a professional network.
2020
This Week's IDEA
Build Sites to Address the Entire User Journey
This week, we’re exploring what it means to understand the user experience, and we’re taking a look at ways to use journey mapping to find opportunities for improving products and services.
Building, deploying, and hosting fast, secure, and compliant federal web sites and applications with Federalist.
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2020
Multilingual
How USAGov en Español Uses Quantitative and Qualitative Data to Meet the Needs of Its Audience
In this workshop, we will show how USAGov en Español collects and analyzes data from across several social media channels and the USAGov Contact Center to design and improve content and outreach strategies.
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2020
The importance of surrounding yourself with those with similar technical skills, finding your niche, and designing a professional network. The concept of a professional network might be intimidating, why not start with those with similar interests and skills to create a core network. A core network prioritizes those with similar technical skills to build a strong foundation. You can expect to come away with a) the why of designing a core network, b) ways to identify people with similar skills, and c) steps you can take to design a strategic professional network.
2020
2020
Making Critical Government Information More Resilient
Making Critical Government Information More Resilient—A roundup of steps that federal agencies, and other government entities, can take right now to improve the resilience of their websites and serve information more efficiently to the people that need it.— via 18F
This Week’s IDEA
Who’s on Your Digital Dream Team?
This week, we’re exploring what it means to establish effective governance, and looking at ways to clarify and fill the roles of all the players on your team.
Federal Source Code Study Series
Federal Source Code Study Series — Read the first article of the Federal Source Codes Study (FSCS) series. The FSCS was a three-year study that examined the federal government’s effort in implementing the Federal Source Code Policy and open sourcing software.— via Code.gov
