Blogs

Government teams are improving digital experiences every day. Gain insights from their stories, case studies, and innovations.

"Diga o marque 2": USAGov en Español’s New Approach to Interactive Voice Response

"Diga o marque 2": USAGov en Español’s New Approach to Interactive Voice Response—USAGov receives and responds to questions directly from the public in many ways: through social media, on page surveys on USA.gov and USAGov en Español, and through chats and calls. One powerful tool in the USAGov toolbelt is our interactive voice response (IVR) system in both English and Spanish through the USAGov Contact Center.— via USA.gov

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Jun 23, 2020
CIO Council

Women In Federal IT & Cyber Conference Panel #1: Designing a Network

The importance of surrounding yourself with those with similar technical skills, finding your niche, and designing a professional network. The concept of a professional network might be intimidating, why not start with those with similar interests and skills to create a core network. A core network prioritizes those with similar technical skills to build a strong foundation. You can expect to come away with a) the why of designing a core network, b) ways to identify people with similar skills, and c) steps you can take to design a strategic professional network.
2020

Making Critical Government Information More Resilient

Making Critical Government Information More Resilient—A roundup of steps that federal agencies, and other government entities, can take right now to improve the resilience of their websites and serve information more efficiently to the people that need it.— via 18F

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Jun 04, 2020
DAP Learning Series

Become a DAP Certified Analyst

In this session, we’ll tell you about the Digital Analytics Program’s Certified Analyst exam and how you can use it to demonstrate your analytics mastery!
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2020

Federal Source Code Study Series

Federal Source Code Study Series — Read the first article of the Federal Source Codes Study (FSCS) series. The FSCS was a three-year study that examined the federal government’s effort in implementing the Federal Source Code Policy and open sourcing software.— via Code.gov

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May 27, 2020