Blogs

Government teams are improving digital experiences every day. Gain insights from their stories, case studies, and innovations.

Introducing the U.S. Digital Corps

Introducing the U.S. Digital Corps—GSA, with the White House, Office of Personnel Management (OPM), and the Cybersecurity and Infrastructure Security Agency (CISA), has launched the U.S. Digital Corps, a new two-year fellowship offering a new path to public service for early-career technologists. To build a highly-skilled U.S. Digital Corps that represents the diversity of the United States, the U.S. Digital Corps will recruit passionate, mission-driven technologists from undergraduate programs as well as alternative training pathways such as apprenticeships, bootcamps, and certificate programs.— via General Services Administration

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Aug 30, 2021

GSA Future Focus: IT Innovation

GSA Future Focus: IT Innovation—Federal IT innovation programs can improve mission effectiveness and also reduce long-term risk and cost. In this month’s post from the Emerging Technology Office at GSA, learn more about creating a successful IT innovation program for your agency.— via General Services Administration

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Aug 19, 2021
Robotic Process Automation

5 Tips for Implementing Citizen Development in Your RPA Program

The Robotic Process Automation (RPA) Community of Practice highlights five key points for implementing RPA citizen developers, as shared by federal subject matter experts James Gregory (General Services Administration), Frank Wood (Defense Logistics Agency), and Russ Kuehn (Social Security Administration) during their recent webinars with the Federal RPA Community of Practice.

Aug 16, 2021
Web Managers

Digital Meets Culture: Getting Your Culture in Line With Your Digital Strategy

Join Digital.gov’s Web Managers Community as they host a discussion with panelists from the Lab at OPM, National Institutes of Health, Navy Bureau of Medicine and Surgery, and Presidential Innovation Fellows. The panel will discuss how to align culture and digital strategy to build better digital services.
2021

Twitter Chats as Effective Outreach: A Reflection on National Consumer Protection Week 2021

Twitter Chats as Effective Outreach—For over a decade, USA.gov and USAGov en Español have used Twitter to reach the public, amplifying information for our agency partners in English and Spanish. See six of the best practices followed and lessons learned during a two-hour live Twitter chat with the Federal Trade Commission and Social Security Administration for National Consumer Protection Week 2021.— via USA.gov

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Jul 13, 2021

GSA Future Focus: Web Scraping

GSA Future Focus: Web Scraping—Often referred to as screen scraping, web harvesting, or web crawling, web scraping is a process that extracts unstructured data and text from web pages, and converts it into a form that can be easily analyzed. Learn how GSA’s Emerging Tech team has identified some best practices to help agencies use this technology responsibly and effectively.— via General Services Administration

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Jul 07, 2021

Your Experience Matters

Your Experience Matters—The National Archives and Records Administration (NARA) provides a broad range of services to internal and external customers, including researchers, visitors, educators, genealogists, students, veterans, information technologists, federal agencies and more. Archivist of the United States (AOTUS) David Ferriero has hired the agency’s first Chief Customer Experience Officer, Stephanie Bogan, to help focus as an agency on the public’s experience. The agency’s management team has also been deputized to become their Customer Experience Executive Council in order to make customer-focused decisions for the agency and move it forward.— via National Archives and Records Administration

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Jun 22, 2021