Five Insider Secrets to Engaging Emails
Engaging readers who receive hundreds of emails a day is not easy, but it starts with the most critical starting point—empathy for their time.
Blogs
Government teams are improving digital experiences every day. Gain insights from their stories, case studies, and innovations.
DAP Learning Series
Tag Managers Part 1: The Data Layer
This session will help the audience expand analysis capabilities by using the tag manager data layer!
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2021
Come see how various agencies have successfully deployed chatbots/AI to interact with the public and foster collaboration between teams!
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2021
Learn what’s next for the U.S. Web Design System and our 2021 Roadmap—what we’re planning to do this year, and why we’re planning to do it.
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2021
We’ve all had to learn new modes of presenting and communicating now that we’re teleworking full-time and depend on online broadcast technology. But how can you engage students and teach a class while sitting in front of a laptop camera? Join Wendy Wagner-Smith from the Small Business Administration and find out!
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2021
Call for Participation: 2021 Government UX Summit
Join us as virtual presenters for the 2021 Government UX Summit in June! This is a great opportunity to hone your UX skills with the best and brightest user experience researchers and designers from across the government.
A Soldier’s Journey from Big Tech to Government Innovation
Why I returned to government service, how I brought my tech experience with me, and why you should too.
Learn how journey maps and service blueprints help teams better understand how people really use our sites and services to do what they need to do.
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2021
Plain Language Report Card
2020 Federal Report Card Briefing
David Lipscomb will review, The Annual Federal Report Card, which is a snapshot of how well the federal government is following the 2010 Plain Writing Act.
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2021
In this talk, we will provide better understanding of how CFPB conducts email A/B testing, see examples of email A/B tests, and discuss lessons learned.
2021
Agile Assessment Guide - Best Practices for Agile Adoption and Implementation
Agile Assessment Guide: Best Practices for Agile Adoption and Implementation—Agile is an approach to software development in which software is developed incrementally and is continuously evaluated for functionality, quality, and customer satisfaction. Agile can reduce the risks of funding a program that fails or produces outdated technology. This GAO guide released in September 2020 presents federal auditors and others with best practices to assess the adoption and use of Agile in federal agencies and elsewhere. It is available in two files: a 268-page PDF, and a 290-page PDF that is accessible. — via Government Accountability Office
Become a DAP Certified Analyst
Become a DAP Certified Analyst—The Digital Analytics Program (DAP) now offers the opportunity to become a DAP Certified Analyst. Prospective analysts must complete the DAP Certification Exam with a score of 80 percent or better. The exam is 50 questions and is multiple choice. Prospective analysts can take the exam more than once. — via Digital Analytics Program
How to Build an Analytics Strategy
How to Build an Analytics Strategy—The Digital Analytics Program (DAP) recently partnered with Digital.gov to help set up an analytics strategy to monitor their website and overall platform performance. DAP provided a start-to-finish approach for assessing, reporting, and taking action using this strategy in a 3-part series. — via Digital.gov
Join the U.S. Web Design System team as we look at what’s in our latest release: USWDS 2.10.0!
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2020
Transition Post 4: President-Elect Transition Team Materials
Transition Post 4: President-Elect Transition Team Materials—Here is a fourth post in GAO’s series on records management during presidential transitions; it is related to questions concerning the records management responsibilities related to Transition Teams. — via National Archives and Records Administration
COVID-19 is Complex, as is COVID-19 Open Data
COVID-19 Is Complex, as Is COVID-19 Open Data—HHS recently released granular Covid-19 Hospital Data in order improve data sharing to accelerate scientific and public health insights. — via Data.gov
TTS Bug Bounty Program: 3 Year Review
We’re reflecting on our Bug Bounty program for the last 3 years and highlighting some lessons learned.
Social Media
Federal Social Media Week 2020!
2020 has been an unprecedented year for challenges and opportunities in social media. SocialGov’s Federal Social Media Week 2020 will bring you some interesting perspectives on how to keep social media moving and successful for 2021.
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2020
Federal Student Aid’s New Virtual Assistant Offers Model for Improved Customer Service in Government
Aidan, Federal Student Aid’s new virtual assistant, gives customers instant responses to questions about financial aid, loan balances, repayment plans, where to find pages on StudentAid.gov, how to identify their loan servicers, and more, without having to contact a call center.
In this talk, we’ll focus on content creation and how accessibility supports multilingual work.
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2020
