A/B testing your emails: How to successfully navigate challenges
The article will go over some best practices of implementing A/B testing on your emails.
Blogs
Government teams are improving digital experiences every day. Gain insights from their stories, case studies, and innovations.
8 Ways Community of Practice (CoP) Managers Can Improve Member Engagement on LISTSERVs
Are you a Digital.gov Community of Practice (CoP) lead? Find yourself participating in a CoP discussion and wondering what else you can do? We’ve got some suggestions.
How does USWDS address accessibility? Join us as we share tips and tools for addressing accessibility throughout the lifecycle!
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2021
Plain Language
Positioning Yourself as a Plain Language Editor
Learn how to brand yourself as a plain language expert and get the credit at work that you deserve!
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2021
Digital Communications
Deepfakes and Social Media
Deepfakes are an emerging threat that can disrupt agencies' communication efforts and federal agencies should be prepared. Learn about deepfakes on social media, and how federal agencies can plan to combat a deepfake if they are targeted.
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2021
Professional Development
Federal Developmental Opportunities Workshop
The Federal Leadership and Professional Development Seminar Series (FLPDSS) is hosting a cross-agency workshop focusing on developmental opportunities for federal employees.
2021
Social Media
Social Media Spring Session 2021
Join the SocialGov Community of Practice for the latest updates on social media topics including advertising campaigns, content archiving, and podcasting.
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2021
Spotlight Chat
Challenge and Prize Spotlight Chat with National Institute of Standards and Technology (NIST)
Hear from NIST Innovation and Legal teams on the benefits of engaging legal counsel and establishing a legal framework for challenges and prize competitions in an agency.
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2021
The federal web in the year of COVID-19
The past year was like no other. We take a look at how it affected federal website traffic and search data.
Join the U.S. Web Design System team as they answer the crucial question, “Why use the design system?”
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2021
User Experience
How Testing Your Documents Can Improve Plain Language Compliance
Usability testing isn’t only for websites. Come work with Dr. Ginny Redish and try out three techniques for quick and easy ways to test the usability of your documents.
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2021
Using chatbots to improve customer experience
Three federal teams showcase their success using chatbots to improve customer satisfaction, increase availability, and empower their users to accomplish tasks faster.
Artificial Intelligence
Artificial Intelligence for Homeland Security: Developing the Strategy
The Department of Homeland Security (DHS) will present the work that led to the creation of the DHS AI Strategy to interagency partners.
2021
2020 Annual Review
Search.gov Year in Review—Search.gov recently released their annual report that looked at federal search traffic during 2020. Between the COVID-19 pandemic, social unrest, and environmental emergencies, 2020 was truly an extraordinary year. The COVID-19 pandemic changed search patterns and volume significantly. Some topics saw as high as a 500% increase in volume, while others dropped 90%. Forms, usually one of the top needs, saw a steady level of demand but still dropped to 5th place in 2020 due to other emergent needs. — via Search.gov
6 Ways To Navigate the Civic Tech Sea of Newness
Two former private-sector marketers now serving as Presidential Innovation Fellows share tips for building relationships and finding your way as a civic technologist.
DAP Learning Series
Tag Managers Part 2: Configuration Framework
This session will help DAP users configure and use their tag manager, to augment their reporting on more advanced interactions with their websites.
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2021
Join the U.S. Web Design System team as we look at what’s in USWDS 2.11.0, our latest release.
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2021
Next for the U.S. Web Design System
What’s Next for the U.S. Web Design System—In 2020, we brought together researchers, designers, engineers, and policymakers to conduct research across dozens of federal agencies to help support emergency response efforts related to the COVID-19 pandemic. Today we released a new and exciting report and strategy that outlines what’s next for the design system and our community. — via U.S. Web Design System
Plain Language
Plain Language: Accessibility for Content
Come join us as we focus on concerns and opportunities shared by the Section 508 and plain language communities in Government!
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2021
Security is Everyone’s Responsibility: Delivering Secure, Usable Login for Government
How login.gov incorporated human centered design and continuous discovery into their product development process to improve the user experience.
