Blogs

The Government of Canada (GC) is retiring the traditional news release format in favour of a more digital-friendly product that makes the key messages of announcements clearer, quick facts more accessible and integrates more effectively with social media channels. The old style

According to the IBM Digital Analytics Benchmark report, overall 4th quarter online sales were up 10.3% year over year. Here were some of the key drivers: • Mobile Traffic and Sales: Mobile traffic soared, accounting for nearly 35 percent of all online traffic, up

In September 2013, the Mobile Gov Community of Practice released user experience guidelines and recommendations for federal agencies to use in order to create good mobile user experiences. This article highlights private sector and government resources and tools to assist agencies in implementing those user experience guidelines. Mobile User Experience Resources and Tools From the

The Federal Emergency Management Agency (FEMA) is taking the well-known slogan, “See something, say something,” to the crowd. Consider it more “See something, submit something.” Harnessing the power of citizen intelligence to understand and respond to disasters, FEMA in late 2013 launched a new feature in

This infographic from Light Reading addresses recent trends in mobile data use. We are struck by how much data was transferred via a WiFi connection vs. cellular. People are using WiFi connections way more than cellular ones. Some other quick highlights: In Q2

Customer experience (CX) is an emerging area of focus within government. My role as Vice President of Customer Experience at the Export-Import Bank speaks to this reality. Our agency’s customers and partners consist of U.S. exporters, financial services institutions, insurance brokers and foreign buyers of U.S. products and services. All play a key role in

We’ve written a few times about the changes that we’ve been working on for Data.gov to make it easier for users to find, understand, and use government data. Today you’ll notice even more changes to Data.gov – here’s a quick rundown of some of the main changes you’ll see, and why.

Using contact centers to deliver digital services is an emerging area in government. Due to the growth of online services, centers receive more attention and represent an important touch point for customers. When you need to speak directly with someone to get help or resolve an issue, it must be a good experience. This reflects on

The difference between only distributing an online press release and opening up the benefits from a blogging community can be found in how your agency encourages and manages comments and engagement. An easily-referenced comment policy lets authors and contributors know what your agency’s guidelines are in order

It was a very good year, as Frank Sinatra sang, in the field of social media for the federal government. Advances were made not only in the technologies applied by agencies, but also the policies and strategies that unlock their potential to improve services and reduce costs. I’d like to share with you just some

Our team and a few other agencies had the chance to attend the 2013 TopCoder Open this year and meet the best of the best developers, coders, designers, data scientists, and innovative thinkers in crowdsourcing. This

Did this week’s polar vortex wreak havoc on your heating and cooling system? Maybe now you’re in the hunt for a new furnace or looking for more efficient ways to

A recent article in Mobile Marketing Watch suggested location-based sensor fusion would be featured on a billion mobile devices in 2016. Last year Mary Meeker said in 2013 that mobile would be wearable, sharable, drivable and flyable. We’ve gathered some other projections for the future functionality of mobile devices; • Indoor

Feeling the need for [more] speed? Well, so is the mobile team at the Federal Communications Commission. As part of the agency’s Measuring Broadband America Program, the FCC is looking to the crowd (that means you!) to help them assess America’s mobile broadband performance on a national scale. Their hope is

Today we want to tell you about the federal agency trends we saw this year in the development of public facing mobile products.

Earlier this year the National Gallery of Art released their “Your Art” app on iOS and now they have released an Android version. The Your Art app allows users to explore more than 130 works by artists including Leonardo da Vinci, Rembrandt van Rijn, Johannes Vermeer, and others. Along

Here’s the latest news from the people are “excited about mobile” beat. Do you remember the last time your phone was not within earshot? Well, according to this infographic from Fast Company, 25% of smartphone owners ages 18-44 surveyed said they couldn’t remember the last time their smartphone was not

Before you can create your customer experience (CX) strategy, you have to answer the key question: Who are your customers? Consider the concept that among the groups you interact with internally, you could be their customer, they could be your customer, or you

This week the White House Office of Science and Technology Policy released its second comprehensive report detailing the use of federal challenge and prize competitions. Read it and you’ll find details about the fiscal benefits of more than 300 competitions implemented by 45 agencies. As the report