Crafting quality content throughout its lifecycle
Learn about the life cycle of content, how content comes across to the user, and how to develop a content management strategy.
Requirements for delivering a digital-first public experience —Learn how to implement 21st Century IDEA to design and deliver better websites and digital services.
Understanding the Digital Analytics Program —The Digital Analytics Program (DAP) offers advanced, easy web analytics for federal agencies.
An introduction to domain management —A .gov domain instantly conveys credibility and trustworthiness, and proper domain management practices ensure that your website is secure …
An introduction to search —Learn why search functionality is an important component of federal websites, and discover how to add a search function to your website.
An introduction to digital governance —Learn why governance is essential to digital experience.
Improve written and verbal communication to make government more effective.
Explore methods of service delivery that improve customer experience in government contact centers.
Expand and improve digital content in languages other than English.
Promote the use of plain language to provide better service to the public.
Improve social media outreach and performance.
Create better user-centered products for the public.
Make better decisions using web analytics and other optimization strategies.
Create a better online experience for the public alongside government web content managers.
Innovative work, news, and ideas from people and teams in government
Learn about the life cycle of content, how content comes across to the user, and how to develop a content management strategy.
Creating quality digital content is not a one-time endeavor. Explore these approaches to managing and improving excellent digital content over time.
Explore hiring strategies, how to leverage contractors, and creative approaches for building your digital team.
An overview of GSA’s website evaluation process, which combines qualitative and quantitative data to assess website management and performance.
The Access DOJ initiative shares nine lessons on making services more accessible, effective, and efficient.
Vote.gov partnered with the U.S. Election Assistance Commission to create an accessible tool for filling out the National Mail Voter Registration Form. It simplifies the process with features like screen reader compatibility, mobile-friendly design, and state-specific instructions. Available in English and Spanish, the tool reduces errors and helps state election offices process forms more efficiently, making voter registration easier for everyone.— via USA.gov
18F adopted a new illustration style, 18F Folks, to better represent the broad spectrum of human experiences. Moving away from simple bust portraits, this updated style captures more complex emotions and human interactions, fostering a stronger sense of connection. By focusing on inclusivity, 18F aims to make government content more relatable and welcoming, ensuring everyone feels valued and understood.— via 18F
NPS enhances user experience on NPS.gov by integrating Digital Analytics Program web analytics data and customer feedback from GSA Touchpoints.
Digital.gov
An official website of the U.S. General Services Administration