Rebuilding CDC.gov
Learn how the CDC.gov team used a bold “Clean Slate” approach to reimagine the site and meet real user needs.
How to implement 21st Century IDEA
Requirements for delivering a digital-first public experience —Learn how to implement 21st Century IDEA to design and deliver better websites and digital services.
Understanding the Digital Analytics Program —The Digital Analytics Program (DAP) offers advanced, easy web analytics for federal agencies.
An introduction to domain management —A .gov domain instantly conveys credibility and trustworthiness, and proper domain management practices ensure that your website is secure …
An introduction to federal website standards —The federal website standards help agencies provide high-quality, consistent digital experiences for everyone.
An introduction to digital governance —Learn why governance is essential to digital experience.
Digital.gov Communities of Practice
Collaborate and share resources with other communities across government who are focused on building better digital experience in government.
Communicators
2,774 Members
Improve written and verbal communication to make government more effective.
Contact Center
462 Members
Explore methods of service delivery that improve customer experience in government contact centers.
Multilingual
892 Members
Expand and improve digital content in languages other than English.
Plain Language
2,818 Members
Promote the use of plain language to provide better service to the public.
Social Media
1,760 Members
Improve social media outreach and performance.
User Experience
2,567 Members
Create better user-centered products for the public.
Web Analytics
1,294 Members
Make better decisions using web analytics and other optimization strategies.
Web Managers
2,294 Members
Create a better online experience for the public alongside government web content managers.
News and Events
Innovative work, news, and ideas from people and teams in government
Reduce, remove, remediate: PDFs and government websites
In a recent governmentwide community discussion, we shared tips to remediate the use of PDFs on government websites, focusing on balancing needs, choosing formats, starting fixes, and ensuring documents are accessible for everyone.
Designing a multilingual future: A conversation with Laura Godfrey
On the eve of her retirement, Laura Godfrey reflects on multilingualism and equitable access to government information.
FY 24 Governmentwide Section 508 Assessment
The FY 2024 Governmentwide Section 508 Assessment highlights progress and ongoing challenges in federal digital accessibility efforts. This assessment provides key findings on governmentwide accessibility maturity and actionable recommendations. The recommendations include stronger enforcement of 508 standards, increased resourcing, and integrating accessibility into the technology lifecycle to enhance compliance and access for all.— via General Services Administration
The U.S. Web Design System team is joined by the Federal Website Standards team to share more about the standards, their origin, the research backing them, and what standards are coming next.
2024
Approaching language translations to provide a better user experience: A Login.gov case study
Learn how the Login.gov team improved translations and added a new language to enhance their service.
Making government text messaging more effective with Notify.gov
To improve access to government services, GSA launched Notify.gov, a notification tool that sends text message reminders about government services and benefits programs. This service aims to ensure families receive the right information at the right time on the government services they use.— via General Services Administration
Driving Digital Transformation Across Government for Lasting Impact
Digital promotes effective, usable federal services that enhance public trust in government. Over the past four years, the Office of the Federal Chief Information Officer (OFCIO) has laid the groundwork for a modern, secure, and user-friendly federal government. From advancing cybersecurity to forging global partnerships and streamlining IT investments, these efforts have improved how millions interact with government services.— via The White House
How we measure the success of coaching engagements
18F measures the success of coaching by tracking the progress of first-time product owners. Through self-assessments and ongoing support, they focused on developing key skills such as product discovery and vendor management. This approach allowed them to visibly track growth and ensure agency partners were empowered to lead their technology modernization projects with confidence.— via 18F
18F project defaults
18F collaborated on 31 government digital service projects in 2024, including the IRS Direct File Pilot and Notify.gov. To streamline processes, they shared five default templates for other project teams to adopt and improve efficiency and transparency on their own projects.— via 18F
