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Making government more efficient, more open.

News and Events on Social Media

277 posts

#SocialGov Summit Highlights Accessibility Challenges

The recent #SocialGov Summit on accessibility of government social media raised emerging issues faced by agencies in their effort to make sure the information citizens need is communicated to them when and how they need it. For many, the most eye opening exercise was simply to hear their tweets read back to them through an iPhone VoiceOver screen reader,
Justin Herman
Nov 30, 2012

Case Study: How GSA Launched Social Media Registry

In September, the General Services Administration (GSA) launched a registry of all federally-managed social media accounts. We want to explain a little of the history behind the registry and talk about a few things that make it a truly remarkable innovation from GSA. Before I start, I want to emphasize when I say “we” from
Jed Sundwall Gray Brooks
Nov 19, 2012

Feds Shed Light on Dark Social

“Dark Social” media took the web by storm this week, unveiling to many the shadows in measuring your social media impact. This accounts for the majority of your traffic and yet lives untraced where standard metrics fear to tread (or simply cannot) — places like email and instant
Justin Herman
Oct 19, 2012

Social Data Unlocked for Next Generation Services

Today at the #SocialGov Summit for Social Media Week DC, we’ll showcase two new initiatives for citizens, agencies and small businesses that help unlock the full potential of social data for the next generation of government services and engagement. Leading innovators in government will also be on hand to show
Justin Herman
Feb 19, 2012
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As part of GSA’s Technology Transformation Services (TTS), we apply modern methodologies and technologies to improve the public’s experience with government. We help agencies make their services more accessible, efficient, and effective with modern applications, platforms, processes, personnel, and software solutions. Read more

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