Product lessons from the front lines of COVID-19 civic tech response
Two Presidential Innovation Fellows share how we can build digital services quickly without compromising quality for the public in times of crisis.
Research
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2 Lessons Tech Leaders Can Learn From Unprecedented Health Research
Presidential Innovation Fellows believe that representation, communication, and data fuel a strong product launch. Here’s how we put them to work at the National Institutes of Health.
User Experience
2020 Government UX Summit: July 28, 29, and 30
A remote event covering user experience (UX) methods, service design, and managing UX in the government.
2020
Join us for a discussion about the value of journey mapping, and how to adapt the mapping process to make the most out of remote collaboration.
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2020
A Guide For Agencies Building CX Capacity
GSA’s customer experience team has released a federal buying guide to aid agencies with buying CX Services.
We’ll show you how easy it can be to wrangle data and engage in technical discussions surrounding data, artificial intelligence, machine-learning models.
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2020
This talk will offer insights and tips on how to best design and translate surveys and other government materials aimed at reaching non-English speaking members of the public.
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2020
Call for Participation: Government UX Summit 2020
We’re looking for speakers to share their experiences as UX practitioners in government.
Improving the Experience of Federal Grant Reporting
The 10x Federal Grant Reporting project team at GSA is investigating opportunities to make the grant reporting process more efficient.
We know there are many ways to use A/B testing to inform decision making at your agency – this is a quick introduction on the many ways CFPB has used it to improve UX across their website.
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2019
Feedback-Driven Updates to the PRA Guide
This week, the Office of Information and Regulatory Affairs (OIRA), clarified the process for information collections associated with the Paperwork Reduction Act (PRA). These changes include an easy to understand chart that lays out the steps for this sometimes hard to understand process, and are a direct result of the feedback they’ve been getting from the community. — via The Guide to the Paperwork Reduction Act
We have a lot of forms in government, and many of them would benefit from better design. In this talk, Caroline Jarrett will explore a curriculum she’s working on about how to design forms.
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2019
In this webinar, Freddie Blicher, an analyst for the Digial Analytics Program, will discuss how to think about sessions and unique pageviews in reporting and content analysis.
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2019
How should designers collect data and how can they use that data to inform their work? Dalia El-Shimy, UX Research Lead at Shopify’s Montreal Office, will share how her team uses mixed methods research in support of its design decisions.
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2019
We’ve teamed up with our friends at CFPB to bring you a two-part series on A/B Testing.
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2018
We’ve teamed up with our friends at CFPB to bring you a two-part series on A/B Testing.
Watch Video
2018
Journey mapping the customer experience: A USA.gov case study
Journey maps are a visual representation of a customer’s end to end journey with your product or service. They are a powerful tool for exploring key interactions and experiences with your organization, programs, and/or services. Journey maps describe a customer’s entire journey, even the parts that occur before and after contact with your organization. They
User Acceptance Testing Versus Usability Testing…What’s the Dif?
Building off the great discussion started around Customer Experience, we’re looking at the difference between User Acceptance Testing and Usability Testing.
Making Multimedia Section 508-Compliant and Accessible
If you plan for accessibility when creating and posting media, you can create a rich, interactive community where users can get important government information from your agency’s official website or blog and dialogue with government.
