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Guidance on building better digital services in government
U.S. General Services Administration
Journey maps are a visual representation of a customer’s end to end journey with your product or service. They are a powerful tool for exploring key interactions and experiences with your organization, programs, and/or services. Journey maps describe a customer’s entire journey, even the parts that occur before and after contact with your organization. They
Digital.gov
An official website of the U.S. General Services Administration
